Probably a stupid question and it's probably on here already. Still going to ask.

Reroll process takes 7 days I think.

Edit: I think it's more then enough to ask for a reroll it's possible that the person won 2 copies of the game, but as long as they don't claim both then it's possibly just good/bad luck on their end.

Contact one of the mods for additional information. They'll tell you what to do/not to.

If they have won the giveaway a long time ago then they regifted it. If they won the same game twice in like 2 days contact them and let them choose which person to activate it from.

Yes, you can ask for a reroll and pick the appropiate reason (if no fitting, go for other and type in your problem)
Reroll process usually takes less than a day nowadays, every support member have the rights to grant a reroll, so it's really fast compared to user reports (there only 1-2-3? person ha the rights)

Ive rerolled just once in my life and support (Ronix) did it in like 1 hour xD

And yes you can reroll for that reason!

I guess I need to clarify. Within the past 6 months lets say x won the same game twice and marked received on both copies. They activated one copy because it shows in their account but you have no clue about the other key/gift. Is that reason enough to request a re-roll.

Well I screwed up I accidentally clicked send key and thought you could unlick it to cancel the send but that must not work
meh

do I need to close this thread now so that I don't get cited for calling someone out or what