[As indicated by staff] Staff members basically pick and choose the tickets they look at, priortiizing based on category and title, relative to site preference and individual staff member preference both. It's mostly associable to chronological order (or reverse, for user reports, iirc) with a mostly clearcut categorical preference.. but no, there's no way the current freeform support approach would at all work with a queue indicator. (This setup is also why creating threads for urgent matters sometimes can speed up staff response to a specific ticket, as they don't restrict themself to an overly rigid response structure.)
Comment has been collapsed.
ok, I thought they work in chronological order inside categories/priorities. But if there are no rules to work with tickets - nothing will help here :)
although, if you at least approximately adhere to the rules, then you could at least approximately know about the order of the ticket.
Comment has been collapsed.
128 Comments - Last post 7 minutes ago by Calibr3
295 Comments - Last post 9 minutes ago by cpyd
34 Comments - Last post 26 minutes ago by Realtione
8 Comments - Last post 29 minutes ago by Foxhack
1,354 Comments - Last post 33 minutes ago by CaspianRoach
60 Comments - Last post 1 hour ago by adveniat
347 Comments - Last post 2 hours ago by Warriot
75 Comments - Last post 19 minutes ago by orio
1,463 Comments - Last post 34 minutes ago by lionheart987
793 Comments - Last post 38 minutes ago by cicatrix
118 Comments - Last post 56 minutes ago by MoonQueen3
8,935 Comments - Last post 1 hour ago by JTC3
8 Comments - Last post 1 hour ago by adam1224
906 Comments - Last post 1 hour ago by Fitz10024
Subj.
I mean user can watch which position ticket takes in queue, for example, 'pending (3570)' in status column means 3569 tickets ahead of it.
Comment has been collapsed.