[As indicated by staff] Staff members basically pick and choose the tickets they look at, priortiizing based on category and title, relative to site preference and individual staff member preference both. It's mostly associable to chronological order (or reverse, for user reports, iirc) with a mostly clearcut categorical preference.. but no, there's no way the current freeform support approach would at all work with a queue indicator. (This setup is also why creating threads for urgent matters sometimes can speed up staff response to a specific ticket, as they don't restrict themself to an overly rigid response structure.)
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ok, I thought they work in chronological order inside categories/priorities. But if there are no rules to work with tickets - nothing will help here :)
although, if you at least approximately adhere to the rules, then you could at least approximately know about the order of the ticket.
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Subj.
I mean user can watch which position ticket takes in queue, for example, 'pending (3570)' in status column means 3569 tickets ahead of it.
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