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Can you get rid of negative rep?

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Skept

Someone won my giveaway, never claimed the gift (which as stated in the giveaway details was emailed to the address provided), now it's marked as "not received" and I'm at 88%..

1 decade ago*

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9 Comments
Arpione

Did you try to contact the winner through Steam? He can still mark it as received if you can deliver the game, maybe it just went to spam and he forgot to check it.

1 decade ago
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Skept

I just got the option to view his profile again and left a comment.

1 decade ago
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trinner

i know this feeling....

1 decade ago
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Waverider

Did the winner activate the key/gift? If not and seven days have passed, you can request a reroll.

1 decade ago
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chairmankao

If he emailed a key, don't think Support will approve unless winner acknowledges it hasn't been used and agrees to a re-roll.

1 decade ago
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NB264

If you have proof that you sent an e-mail in due time (screenshots), you can send it to support and they will fix the "not received" for you even if the winner is stupid enough to know how to use an e-mail account.

1 decade ago
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nanmandian

Can you choose another winner?

1 decade ago
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Martin1592

I don't know about this case but, always send gifts via Steam, or if you send an e-mail, make sure to send one without the game first so you know that he will answer you. (I ALWAYS send games through Steam (chat if it is a key))

1 decade ago
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Rinarin

Please create a ticket about this, here.

1 decade ago
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Closed 1 decade ago by Skept.