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almost 48h later and several messages sent

Maybe it would go faster if people didn't spam. :P

Always been less than 24 hours for me, and its usually less than 12. But I typically wait until they reply before saying anything else, so maybe that really is it.

Also there are probably a thousand threads about humble support, steam support, and every support for every other site if you look through search. All the basic "have you used X" or "how long does Y take" are practically guaranteed.

Haven't asked for a refund before but in my case they responded back in less than 24 hours.
Just checked it and it was exactly 13 hours 40 minutes.

If you're responding to your original ticket, I'm guessing it gets dropped down to the bottom of the queue every time you add a message...

My refund ticket took less than 20 hours, don't remember exact number (ie. sent in the evening, slept, went to work and had a reply waiting when I got home).

ETA:

Current average expected wait time for first response is 5+ business days. We're experiencing much higher than normal volumes at the moment, and we apologise for the delay!

So you might be in for a few more days of wait. :/

I just used Twitter and they got the job done within 24 hours. Maybe there's no need to spam them.

I received answers from within 8-24h before.. but I had a support request for them which just took 5 days to be dealt with.
But they normally deliver whatever the time needed for them to get to it, just arm yourself with some patience.

It took humble support 4 days to resolve my request. That's alright in my opinion. I just sent in one message.

It took 4 days and not only was my issue not resolved, they took my coupons away as well claiming the email was sent in "error".
I know damn well that I had coupons that were still good. Humble is a far cry from what it started out as, and they have the shitty support department to prove it.