Sadly lately I see several ppl complaining about that, including here in forums, Valve must screwing up something.
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1k in visa gift cards? Thats impressive, and a mighty big red flag.
Seems very odd though that your account would get flagged just for buying using prepaid cards, since its hard to scam using prepaid cards. OTOH, using 10+ cards in a short span is suspicious.
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I've also used them to buy Steam Wallet cards through sites like Walmart and it took away those too :/
Now that is odd. I could understand the prepaid direct buys if your account was flagged, but wallet codes are handled differently.
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Never heard of such a thing, but the 2 main questions here are:
- Where did you get the Visa gift cards from ?
- Where did you buy the games from ?
Not accusing anyone of anything, but you may need to prove to the Steam Support that the answer to both is "from a legit source" before they'll help you.
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I can just picture someone sending in complete and blatant proof, only to get the standard reply: "Steam Support has provided you with all of the relevant information regarding this issue. You will receive no further correspondence regarding this matter."
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It has to be frustrating. I haven't yet had a hellish experience with Steam Support, but I know it's coming.
Treating everyone like a criminal gets old real fast.
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I'd definitely move to GOG or Origin if they had the same catalogue as Steam does..
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You had gog installed for a long time???????????????...
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Galaxy > Steam these days, they went lightyears ahead while Steam was creeping back. I laughed when I saw Steam using game background images idea "borrowed" from GOG...
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If that happens, I would heavily suggest seeking legal advice. Even if you don't pursue it personally, if you can find a concerned body to hand your complaint over to, they might use your situation as part of a larger body of evidence in legal proddings to come.
I haven't ever had this happen, though my brother once had a game vanish from his account (that was gifted from me). It took a while to get through the usual first-line automated replies, but they resolved it.
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you might have someone around who might have more... life experience to tackle the issue with?
perhaps someone in your family? even if someone cannot help directly, they may know and help with taking steps in the right direction
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I don't know about your country, but where I live there's a position called "consumer rights proponent". He basicly works for the government and has to give legal advice if a consumer is screwed over. For free, your city hall pays him. Book an appointment or just go and ask if he could help you.
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From what I heard it's just an automated reply which will be sent to You numerous times in a row. They probably do this to discourge people and to solve some simplest issues automatically or dunno, it is there though. You will need to reply to your ticket 10-30 or more times to get answer from real person. I am not gonna search for specified screenshot with all the tickets and responses from Support someone has posted as an example long time ago but trust me - never give up and if You were getting automatic responses, keep replying to the ticket and finally some real person will start replying.
PS. The ticket I was referring to was about being VAC banned wrongly and without a valid reason. The person got his/her account unbanned at the end but these 20-30+ replies were necessary to finally get reply from real person and get ban removed.
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I know a few folks who have triggered Steam anti-fraud systems by doing some fairly innocent seeming stuff. Assuming you have done nothing wrong I hope your support ticket is handled by someone who isn't a moron.
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But since this is Steam we're talking about, that's highly unlikely
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I didn't want to be the one to say it, but that is exactly what I'm thinking...
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"I know a few folks who have triggered Steam anti-fraud systems by doing some fairly innocent seeming stuff."
now I'm curious, examples?
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things like this makes you want to live near valve headquarters to go there and punch everyone.
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"Additionally, in your profile you offer to act as a middleman. This is not only not recommended, it is unnecessary."
^ ... through Steam Trading System or not, thats what fucked it for good ...
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He didn't get banned for offering middle man services, Steam support was just looking for excuses - which in this case were not related to the trade ban at all.
Also keep in mind that 2012 the trade system was rather new and some traders kept offering middle man services because others weren't familiar with the new system. And there was still the issue that newly bought games could only be sent by mail and not be put into the trade window, just like today. So a trustworthy middle man was a good thing.
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Middleman was actually used to facilitate a Steam key or paypal trade. It WAS effective at eliminating some scammers at that time, but it's no longer effective now since Steam added the "confirmation dialogue" in the trade window. They no longer help reverse a trade anymore.
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i feel like it just add's a scammer to the mix lol. who kept the middle man in check? what if the middle man was the scammer and took his item and ran.
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Ho-ly shit. I never heard about that. Not only does that seriously piss me off just to hear about but it's also quite scary to know they can cheat you out of thousands of dollars without so much as an explanation.
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lines 100ish seem quite clear...
Yes. You were the first person to receive the items from the hijacked account. The account was hijacked, and then within the hour the entire TF2 inventory was sent to your account. Then from your account they were sent to what appears to have been the hijackers account.
The items were given back to the original account owner after they provided proof of ownership and were given their account back.
Yes. We have also dealt with the hijacker, and other accounts associated to the trade scam.
he might just have been really unlucky as shown with his reply to the above.
The thing with the "User Agreement" is quite... interesting though
holly crap
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This is honestly a huge joke, I would legitimately sue Valve for this shit.
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I've read that once long time ago, and I've read it again, now I'm pissed. A lot. I can't fucking bear it how retarded Steam Support is. Juuust woooooow.
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personally i think the moneyhypemike guy was a douche , he kept getting his answer but insisted on pestering support, i mean he got his trade status back just fine, move on. idk why he dragged it out so long
but i do agree it shouldnt take 3 weeks to fix an issue
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Wow, just... wow
Has anyone ever taken legal action against Valve/Steam?
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I don't get why this upsets people. Cool dude takes upon role as an intermediary between two idiots who do not trust each other, and thus assumes risk. One day that risk manifests itself fully as a scam is perpetrated with the participation of cool dude, regardless of whether he has knowledge or not. Everyone other than the scammed user is punished, because superficially they all appear to be scammers. Cool dude is "innocent" and badgers Steam support about the reason why he was banned and the details of the transaction that caused it until they relent and give cool dude a benefit of the doubt that they did not need to give.
Here's something I think a lot of you are overlooking. You know what would be nice for me as some random user not involved with that situation? Knowing that a particular user had been part of a scam where someone's account was cleaned out. Even if they were an "innocent" cool dude intermediary (they claim).
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Well I've heard lots of stuff online but you never really know when people are telling the truth or just feigning outrage when they know they did wrong...
But I do know a few people in real life who recently had the bomb dropped on them by Steam anti-fraud. One of them had his card declined by Steam (probably understandable, the guy keeps blowing his rent on lap dancers so I dread to think what state his credit cards are in) so his brother let him use his card to try and purchase the game and they both ended up blocked from purchasing games. Which is what we are assuming caused the problem.
In one sense that may be fair enough rather than fairly understandable as people probably shouldn't be using multiple cards on one account. But the run around they have been given by Steam support despite providing all kinds of documentation to try and prove that they aren't international credit card fraudsters is unreal.
I'm slightly bricking it because one of my housemates purchased a Skullgirls 4-pack on my card because they wanted it and I thought they might as well get the 4-pack so I could do some giveaways. Which would have been the same situation except I have only ever purchased stuff on my own account with Paypal.
So yeah, all I can say is that I hope they get someone with common sense at Steam support...
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how much $€£ is at stake?
although items/achievements/etc have a different kind of value :(
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is there some way I can PM you? steamgifts doesn't have this kind of capability, and Steam isn't always practical
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ok, add me on Steam http://steamcommunity.com/id/VLVgmr/ and send a chat message
then we can go on to g+
what I have to say isn't really important, but could ease the pain in a worst case scenario
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In one sense that may be fair enough rather than fairly understandable as people probably shouldn't be using multiple cards on one account.
I'm sorry, but this doesn't make sense. People have multiple cards. Sometimes a person might ask for the card of a parent, a sibling, another relative.
Gee, it must be harder to tell apart this legitimate uses from scammers and fraudsters, but frankly, every other site does that pretty well?
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Well people may well have multiple cards but these were clearly multiple peoples cards on one account. To me that isn't fundamentally unreasonable but I can understand why it might have triggered an anti-fraud measure. What myself and everyone else involved think is unreasonable is that this couldn't have been sorted out with proper support.
The responses that they have received so far range from automated and copy and paste stuff that is barely relevant to 'basically you are really lucky that you are just blocked from trading and purchasing and that we haven't asked the FBI to extradite you - don't push your luck'.
Both of the individuals did most of their gaming on consoles and have now pretty much given up on Steam. Neither of them were involved in trading. We really can't understand where else this has come from.
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"What myself and everyone else involved think is unreasonable is that this couldn't have been sorted out with proper support."
Yeah, I never needed to use Steam Support, but it seems to be the stuff of nightmares >_>
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In my personal experience it has either worked really well or else I have just ended up caught in a nightmarish maze of automated responses with no way out.
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I have all purchases receipts saved on e-mail + paypal (which I always use), would for example showing such proof work?
What I guess can be harder to cover is all the games acquired through bundles, giveaways & trades...
I guess you can't answer it lol, but do you happen to know if people do that?
Since my guess is that if that doesn't work, then nothing will.
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I can't answer that. I know I can provide all kinds of proof for many of my games, but if I was ever asked I know I got huge amounts of stuff from Russian traders for TF2 keys before all the region locks and I can't account for where those games or TF2 keys came from originally...
The amount of stuff I could potentially be held responsible for is shocking and sometimes I get paranoid. Steam wants to have trading systems, etc that it benefits from but when it comes to taking any kind of responsibility it just seems to settle for screwing over users and giving them the runaround until they give up.
That said most of my bundle games come from Bundle Stars and if I suffer because of them I'll just go round and kick off, they are on my way home from the pub...
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well, now I'm glad I've written down all trades I've completed and with who... though these trades are outside the steam trade system (barter vg, then steam chat)... I'm gonna update this "database" with the raw profile ID link which is a "permalink" I believe...
ty for your time though ;)
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All it takes is for either card to block the transaction, which can happen since 1.) steam is often flagged as online gaming (think online gambling) and 2.) if any information on the account differs, such as name/address w/e, the company may block the transaction, or steam may block it.
I actually ran into this sort of thing using my gf's card and having the item shipped to my address. The online company called me directly for clarification, as the card company sent them a different billing address.
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I can easily see why it might happen. And I have had something similar happen on both eBay and Amazon, but it was easily resolved. I simply have a very low opinion of how difficult such things can be to resolve on Steam from what I have seen.
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I'm sorry to hear that. I believe that you may need to verify your ownership of the card, to Steam Support.
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Hope your issue gets resolved. I don't know what's up with Steam lately
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That sounds really horrible. I really hope this will be sorted out for you! I can't even imagine what it feels like to be locked away from your collection you spend a lot of time, effort and money into...
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I wouldnt recommend making another account. Stay with that one until Steam contact you. Making another account would look suspicious to them D:
Also, feel bad for you, is hard to lose like $1000 in games. I have used many diferent cards in my account but never acused from fraud, but thanks to your story i will try to be more carefull myself D:
Also, the MonkeyHipeMyke "situation" is a very funny story, thats why i never trusted the middleman system D:
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I'm not sure how is it even possible to revoke ~1000$ in various different cards and transactions just within one click, it doesn't make sense. The only logical explanation is that Steam banned the whole retailer who issued credit cards or all of your cards came from not so trustworthy source, which I don't believe that much.
I don't know what to think about that.
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You cant spoof a prepaid card though. Either the money is there, or it isnt. The length of time and the number of cards used, AS WELL AS the fact that OP used wallet codes on top for purchases makes me think its 1.) the most recent card set off the flag, and 2.) that the staff member responding to the flag, ballsed up the account and just flagged everything OP bought.
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I'm sincerely sorry to read this. What a terrible situation to be in. Steam has been concerning me more and more lately. I wish you the best and may you recover everything that is rightfully yours. ^_^
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1000 USD worth of stuffs from various events got revoked? That's big deal, and that's so irresponsible of Valve. Assuming you are saying the truth, of course.
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Is there shift of the burden of proof in USA's consumer law? If so, just sue them and see what happens :3
EDIT: 15 yo, dunno if you could do that on your own :/
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I think it is worth remembering, even if it never is an issue for most people, that you do not OWN your games on Steam, they are licensed to you by Valve and the individual game publishers. It's printed clearly in the Steam Subscriber Agreement. Valve is able to revoke your license to use any or all of their services (and the games therein) at any time.
Also, OP: Change the title of this thread to something relevant like "Valve took away almost all of my games worth $1000" and more people will read it. I almost didn't bother clicking on a thread called "Thanks Steam" either.
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You should still edit the title so people actually see this and know that it's a thing that can happen.
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His original post had a suggestion:
"Also, OP: Change the title of this thread to something relevant like "Valve took away almost all of my games worth $1000" and more people will read it. I almost didn't bother clicking on a thread called "Thanks Steam" either."
Goodluck with your issue though >< I hope it gets sorted out
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"Valve took away almost all of my games worth $1000"
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Something more succinct might help. I imagine that when most people see a "Thanks,***" thread, they immediately jump-cut to something like this:
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Actually, you never own games, you only own licenses. Some licenses are simply very lax - like console retail games or gog.
But Steam is one of the worst, because they don't even sell you license, they are simply so nice they take your money and let you use their own license for some unspecified time.
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GOG specifically says it's your games.
Then again, it's just a PR marketing. Like you said, they're selling licenses. When it's revoked, you only have a piece of digital crumpled paper containing your purchase receipt anyway.
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Yea the only difference is you have a functioning installer you can make a backup of. As you said though, if Valve, GOG or any distributor took away your account you can still get any game on the piratebay or whatever. People who pay for games do so because they want to, not because they are forced to.
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Probably can still sue them but would require your parents. Then again a child can emancipation themselves from their parents in US so probably can sue then despite being underage since can't really see laws being written to be based by age kinda of like manslaughter of a child and a adult are considered the same crime and etc.
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Not exactly the same issue as you, but I bought a few titles during the summer sale. using the same card I've been using since I made the steam account. Go to list some stuff on the market to see a message saying I'm blocked from the market while my account is evaluated for fraud due to increased usage. I got it sorted with support quickly but was rather annoyed.
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I'm very very sorry to hear what happened to you, I'd probably cry for hours if that happened and all the money I've spent on my account just went poof
A friend of mine gave up on Steam after his account was flagged for suspicious activities and he only used his card to buy the games and waited a long time to get any answer from support.
He and I ran a giveaway group and the whole thing just broke his heart. A lot of people got their games revoked (which he bought during sales) and he spent a lot of money to buy the games again, this time all at full price, so the winners wouldn't feel cheated.
Yeah, he got the money back to his Steam Wallet but it wasn't enough to buy the games again as, as I've said, he now had to buy them at full price.
Steam doesn't care, and that's a plain fact.
I've lately started buying more from GOG and have firmly decided I won't be spending any "real" (read: not gained from selling cards) money on a game on Steam that's not at least 75% off or up to 3€. Basically, from now on (thanks to your story) my Steam account will now only be used to activate bundles and GOG will see my real purchases.
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When GOG revokes your account it's the same anyway. Ownership is nothing in this digital world.
That DRM free copies are floating around the internet, no different than the real GOG copies in your account.
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It's easier to save the installers to an HDD or burn to disc or so on than to try saving and reinstalling from games using Steam drm. Every single game is availalbe "Drm free" (cracked) on the internet, we just pay for them because we want to.
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"Every single game is available "Drm free" (cracked) on the internet, we just pay for them because we want to."
And that makes us ..... ?
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Never heard of GOG revoking an account, does that happen? Why would that happen?
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I don't want to save a bunch of installers in addition to installing the game. That you get DRM-free versions is a nice bonus but guess how many of the DRM-free versions of Humble Bundle games I have on my computer? DRM-free copies from your account are a convenience that only matters if you download them before your account gets fucked (most likely through your own bad actions).
This is just the way digital media works. You never truly own it, unless you do and take actual stewardship, which few of us with large collections do. For many, DRM-full, DRM-free, no real diff.
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I do not have a problem with DRM, my problem is with Steam and their support. ;)
If I knew I could count on their support if the automatic system they've put in place messes up (and of course it does as no auto sys is perfect) I'd be a happy camper since I have not done, nor plan to do, anything that goes against their rules.
It's stories like this one that have made me shy away from spending more money on Steam. I wouldn't buy anything from a store that has impolite sellers and customer service in real life so why would I do it online? That's all I'm saying :)
They've grown too big for our good and the word monopole springs to mind and we all know that that can't be a good thing for us, the little people ;)
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I responded to you, but you didn't specifically champion DRM; others did. I apologize for implying that you did.
Anyway, it's nice to champion sites like GOG but try not to venerate them too much about how wonderful they are; they necessarily must concentrate on being good at the things Steam is not. Else, what distinguishes them?
I'm not championing Steam, and I'm not discrediting your reasons for preferring GOG, as they are sound. I'm just pointing out that for many of us, many of the advantages of alternatives like GOG are underwhelming.
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Hihihi, no problem at all. There's be absolutely no reason to apologize about silly stuff like this but I appreciate the thought :)
Well, no matter their reasons (and we all know that the primary one is profit, just like in Steam's case) it's nice to see that they do their best to make sure we can actually play the games we have purchased from them and that we'll receive actual support when we need it. I'm sure you've heard about the whole "gift horse" thing so I don't wanna go over-analyzing the whole situation, I'm just happy that things on GOG are the way they are :)
Yeah, the other options are underwhelming but I'm pretty sure that with enough time they will develop and possibly, especially if Steam continues its current practices, outgrow Steam.
GOG's Galaxy is, in my opinion, a great step towards that as it gives GOG the community dimension it's been lacking. Can't wait to see the Galaxy as a final product :)
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That is the price you pay for wanting to go digital
The fact still remains that even when you had disc you did not own the game,why do people think you owned the games before it was digital,you still had to agree to terms that gave you the right to use the code and assets stored on the media and it allowed you to install it on a pc and use it for personal use,if you did not agree with any of it you where not suppose to install it.
The only difference now is then they really had no way to enforce that agreement,now they could hold you to it and revoke the license and your right to use said software,That is what you give up to have to nice and easy and without having dvd/cds or whatever it may be stored on
I hate digital because of this,but pretty much most games go through steam though now i by what i can on GOG for DRM FREE.At least with disc based they could not stop me from still installing and playing my game before all this digital and one time use code crap.
There is always a price for convenience,in this case you pretty much give up 100% control of your product as Steam can revoke your access to your games pretty much at will and there is not much you can do.
At least with 100% DRM like GOG you can keep backups of stuff,but people hate that,though i wonder how much some would hate it,if say they had like me over 1tb of games and have the drive crash and have to download them all over again,and say have a cap of 200gig a month or slow speed how frustrating that would be.
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Yup, I agree with you but it's not really a matter of wanting to go digital as much as cheapness xD
I would much more prefer to have all the games in physical form but that'd cost a lot more.
Not to mention that it's hard to keep a physical copy up to date with the new OS's so there's a big advantage to the digital copies.
I don't mind the rules that the devs put for their games (like in the physical copy days) but Steam's rules that are often not well enforced and lead to problems even though you didn't do anything wrong.
As far as GOG goes, I have no problems backing up my games and/or burning them and being sure that they can all run on the newest OS's and now that they have Galaxy I'm thrilled <3
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I am surprised where are you from?
I find most people in cheaper regions say boxed version is usually cheaper.
I am in the U.S. and usually for the disc version it is the same price as digital in rare cases cheaper,but usually within a few months the price drops anyhow.Like the other day i saw on Amazon that base game for Bioshock Inf. was less then 10 bucks lol i think it was pretty close to sale price on steam.
I am not saying digital is all bad just like boxed version it has its pros and cons,i just mostly hate the one time use code,but digital could never work without it unless it was 100% DRM.
The thing that disturbs me the most i guess is for some reason losing internet,you know it not free then how would i play and activate games?Though since i would be a small percentage of gamers i do not matter to Steam or Publishers lol :)
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I'm from Croatia and the physical copy prices aren't anywhere near to Steam's or GOG's sale prices at any time.
The last I entered a store that sells PC games I've seen Star Trek Online (which is free to play) being sold for about 6€... -.-'
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Lucky you.
I remember entering a store here that sold Blizzard games here at 50€ that were being sold on game.co.uk for 20€ at the exact same time. Even with shipping costs (because it was still a physical copy), it would cost me half the price to have it shipped from the UK.
Not even gonna compare our pyhsical copy retailers to Steam prices, it's a disparity that would make me laugh... if it weren't so sad. --'
That said, i do get paranoid at times too and as it's been said...
Steam encourages trading, benefits the most from it, etc., etc. and then, 95% of the time, uses the same old hands off policy, when it comes to solving any real legitimate issue, by putting one over the consumer and all because, let's face it... how can anyone prove something in certain scenarios where the burden of proof lies entirely on their side?
If i get a game through the same trading system that has suited them for years, where is my proof of ownership, just to name one example?
Yes, i've italicized ownership, because i'm well aware of not actually owning my games, but rather just a license, which to be frank... was the biggest can of worms ever opened on the internet regarding videogames.
As a sidenote, i may get flak for this, but i do love it when the champions of non-piracy come brazenly calling every one who pirates games a thief, given these kinds of practices from retailers / DRMs.
For the record, haven't pirated a thing for years, but certainly won't be a hypocrite and won't judge others for doing it.
I too want to support the developers that deserve it, but if this were ever to happen to me, would never pay a freaking dime for a game ever again. They could all go bankrupt for all i care.
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Well damn that sucks for the both of you,on the other hand i do face some of same issues though in a way,i mean sure i can get the actually boxed version but also GMG has such good deals at times it makes even hard to justify the boxed version.
Though the way i see i can back the games up easily to dvd so it not a total cluster fuck and there is a site that helps you repack them to fit on less media,and not its not a piracy site,just a site where coders and such make repacks like those from blackbox or other knowing release groups.
Piracy now that is a whole new can of worms,though in short i only speak up when people try and use price for piracy as i do feel that is not a great excuse at all.I can not afford a fast car but i do not go out and steal one and use price as the reason i took it.
Though in the end piracy really is not the answer i think sometimes its need for like when the game can no longer be bought or found second hand or that DRM is so bad it plays better with a cracked version.Though piracy in a nut shell is theft at least under U.S. law and i can not deny that i have not done it,though good did come out of it,that it got me into pc gaming and if it was not for that i am not sure i would have ever given the pc a fair shake.
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For the record, i don't think price alone justifies piracy.
I meant... imagine you bought and PAID for the entirety of your Steam Library. Then Steam one day says "well, bye, bye". Would you pay again for what you had already paid? I'm well aware that is the ultimate post-apocalyptic doom scenario, but just for the sake of the argument, would you? I certainly wouldn't. That was my sole point. :)
And let's face it, unlikely? Sure.
Impossible? Well... :)
As for the other more current scenarios, like i said, i myself don't do it, but won't judge casually and it's not as linear as some people try to make it look like (on both sides of the argument, to be fair). But not exactly a debate i want to have (no offense, i hope). :P
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None taken i just shared a little about what i thought about piracy and so did you.
I would not get into a big debate over it anyhow,as to me it one those subjects that tend to be like religion and such,it just usually does not end well.
Though yeah Steam/Valve does have the power to revoke access to your account and thus locking you out of your games,that is one the other things i truly hate about digital games.
I am for being say block from online if i am cheating and what not,but to lock me out of my account and my games unless i agree to the terms is a bit shady.
I do have backups of most the games,and i do have some DRM free from humble,and like i said if that shall happen there are other sources to get most if not all my games working again,not like Steam is really hard DRM to crack.Though that would be worse case.I do think you should be allowed to keep the games/license you purchased but i am okay with being locked out from steam to access say the store/market/friends list and so on.The way it stands now if you do not agree to steams subscriber license your locked out fully no access to your games at all.
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I do think you should be allowed to keep the games/license you purchased but i am okay with being locked out from steam to access say the store/market/friends list and so on.
Precisely! I'd love that. No more fear of losing your games through no fault of your own and having to shake in fear while waiting for your ticket to get a response from an actual person who may or may not be a sane individual willing to help you out after they've messed up.
Yes, that would open more doors to scammers as they'd have very little, if not nothing, to lose but it would make life so much simpler for the 99% of us, honest customers.
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I agree completely with your view on piracy.
I too haven't pirated any games since I've grown up but I would have no problem reverting to it if Steam blocked me from my account for no valid reason (read= no wrongdoing on my side) as I'd look at it like this:
The devs already got my money for the games I've bought on Steam so I have every right to own (yes, own, my very own private copy of the game!) the game I've paid for and they can go bleep themselves with their "license" crap. For the new games- you sell on Steam so you clearly agree with its policy (otherwise you wouldn't sell there, right?) to pull one over on the customer so no, you won't be seeing any more of my money.
As far as Steam itself goes, it's just a store; the only thing I'd really miss is not being able to go to SG anymore.
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That is messed up,charging for a free game,wtf
i bet the media it was burned on was not even 1€
Though funny thing is digital was suppose to make games cheaper from launch but most are now 59.99,yet most sales are digital i can actually get the boxed version on Amazon with free shipping for the same price as Steam not on sale.
I use GMG when i can for new releases as they tend to be cheaper and i am a cheap gamer so lol i prefer GOG but i doubt anytime soon it will take off like wild fire and get a lot more big publishers,but good to see Witcher 3,and Saints Row and others joining the site.
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That sucks hope they fix it soon and good luck to you.
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my account was fully locked for a fraud actvity too by a mistake 4 or 5 month ago. steam support was useless for over 60 days: only auto bots messages. i made a thread on reddit and in 1 day magic happend and i got my account back. good luck...
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That "go to reddit" tip is actually a good one. If nobody talks to you in like a month, really go there. Valve Developers are lurking around reddit.
Just write it professional and with details like "prepaid from many sources" or "purchases from 2 years" and be ready for tons of steam-fanboys defending it and accusing you of worst things.
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What gianlucca said.
If there's any place Valve lurks around is r/Steam and maybe dota2/CSGO releated reddits - but since your problem is with steam in general, r/steam is the best bet.
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Did you ever buy games from g2a,g2play or kinguin?
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After having my account "restricted" for months due to a banking error (incorrect $10 charge-back) , I have decided that the only safe way to spend money on Steam is via Wallet cards/codes. I will never use a credit card or Paypal on Steam again.
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Steam - is a giant wealthy inhuman CORPORATION, which employ judges and enslaved workers. And you - the little man. You have to suffer. You can not do anything. Buy games on GOG to have hard copies your own games.
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Glad to hear you got most of your games back :) Hopefully the ones you bought in this summer sale come back as well.
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