Still in steam library, but disappeared from uplay !!

It's back now, restart uplay !!

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7 years ago*

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7 years ago
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Meanwhile at Bugisoft®

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7 years ago
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I know that on Origin you can get the same game more than once in your library, but now I find out that it's the same on Uplay too :)) ?

7 years ago*
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Steam version and uplay version

7 years ago*
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oh, I see, makes sense in that way

7 years ago
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Now? It's been like that forever. If you own a Steam and Uplay version of the same game, how are you meant to choose which one you'd like to play? If you don't want the Uplay version there, just hide them.

7 years ago
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Hide them? They reappear on every new PC or uplay reinstall. They had a "Steam" sign all over them (the steam versions, that is), but only for a few days then ubiidiots removed that again...

7 years ago
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pls volvo fix this

7 years ago
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i have 3 AC3

7 years ago
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Damn...it's crazy.😀

7 years ago
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My Black Flag is missing too, should be fixed before too long

7 years ago
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It's also gone from the activated games list, not just the library.

7 years ago
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Figure give it till tomorrow, then write customer service, still have it activated in steam as proof.

7 years ago
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so today they give out AC3 which I already had and my black flag is missing too (from uplay but its still in steam)! WTF who at ubisoft do I need to kill?

7 years ago
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7 years ago
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Well, thanks for nothing, I guess.

Jesse S (12/7/2016, 5:51:29 AM): Thank you for contacting Ubisoft Live Support. Please give me a moment to review your case. In the meantime, feel free to add any additional information that may pertain to your issue, and I will be with you shortly. 
Me (12/7/2016, 5:52:50 AM): Hi Jesse, the last agent asked me to delete certain files from my uplay folder and re-launch Steam as administrator mode, which I did but didn't solve the probelm. Then the agent didn't respond to me anymore so I have to reconnect to get a new agent. 
Jesse S (12/7/2016, 5:55:34 AM): Hello, Black Flag is missing after redeeming the 30th anniversary version of AC3, correct? 
Me (12/7/2016, 5:56:29 AM): yes, it's apparently a global issue because other people are reporting the same problem, though I have seen some people saying black flag is gone even they haven't redeemed Ubi 30 game. 
Me (12/7/2016, 5:56:52 AM): for me I noticed black flag gone after getting AC3. 
Jesse S (12/7/2016, 5:58:27 AM): Okay. I will report the issue up to the proper individuals for further investigation. I do apologize for the inconvenience this is causing. 
Me (12/7/2016, 5:59:33 AM): there are some reports from communities you may use as reference too 
Me (12/7/2016, 5:59:34 AM): https://www.steamgifts.com/go/comment/BP71VCIhttp://steamcommunity.com/app/242050/discussions/0/154643085271470401/http://steamcommunity.com/app/242050/discussions/0/154643085271499236/http://steamcommunity.com/app/242050/discussions/0/154643085271798902/ 
Me (12/7/2016, 5:59:45 AM): https://www.steamgifts.com/go/comment/BP71VCI  http://steamcommunity.com/app/242050/discussions/0/154643085271470401/  http://steamcommunity.com/app/242050/discussions/0/154643085271499236/  http://steamcommunity.com/app/242050/discussions/0/154643085271798902/ 
Jesse S (12/7/2016, 6:00:52 AM): Alright, thank you for providing this. I will make sure this reaches the proper individuals. 
Me (12/7/2016, 6:02:04 AM): okay, but is there an ETA about how this could be resolved? we are waiting to play the game and we have to wait for the long support queue to contact you guys. 
Jesse S (12/7/2016, 6:03:10 AM): I am sorry, but I do not have an ETA as I am not a part of the team that would be investigating this issue. I don't believe it should take long, however. 
Me (12/7/2016, 6:03:45 AM): oh okay 
Me (12/7/2016, 6:03:55 AM): I just hope it really can get resolved soon 
Me (12/7/2016, 6:04:11 AM): since we've paid the game and don't have access to it 
Jesse S (12/7/2016, 6:04:53 AM): I do understand it is frustrating and I do apologize for the inconvenience. The issue should be addressed on our forums when we have an update. 
Me (12/7/2016, 6:05:55 AM): Alright, thanks for the info. I have to get going for now. Have a great day! 
Jesse S (12/7/2016, 6:06:40 AM): No problem, you as well! 
Me (12/7/2016, 6:06:47 AM): Later! 
7 years ago
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Black Flag is missing before I redeem the 30th anniversary version of AC3 in fact....So i think that has nothing to do with AC3

7 years ago
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yep I had bought AC3 from before and Black Flag went missing, so it's probably unrelated

7 years ago
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mine too!!!!!

7 years ago
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Deleted

This comment was deleted 2 years ago.

7 years ago
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lol, nice one.

7 years ago
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mine is not idk what happen with everyone
oh i think because linked to steam

7 years ago
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not only steam version, but also Uplay version...

7 years ago*
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I've never launched mine on steam, so no idea if it's missing from UPlay or yet to be added... Come to think of it, I own 4 Assassin's Creed games, and have never played any of them. I really need to play more of the games I buy.

7 years ago
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Gone from me too. The retail-only trolls will go "look! Proof that digital is evil!" When its just a bug that will be fixed soon, and the equivalent would be you missing the CDs temporarily.

7 years ago
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That's not the only game that's missing from my Uplay library. R.U.S.E. is gone as well, though I don't know exactly when it disappeared.

7 years ago
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I cant even login to uplay anymore :(

7 years ago
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same here, I can't login while I was really excited to download AC 3 :(

7 years ago
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it is just uplay being uplay... nothing new.

7 years ago
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yeah...also play u👀

7 years ago
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they are probably laughing hard at this time...

"they can't connect or even redeem the free one"
~hahaha~ rolling on the floor
"we should delete one game to see if they find out".

7 years ago
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😆😆😆😆😆😆😆😆😆

7 years ago
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I contacted ubisoft on fb (because I couldn't login to their site to contact customer support about this) and they replied back after 30min they are aware of the black flag issue and they are working on it.

7 years ago
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On this day, any pirates themed game will disappear. The pirates are taking over. .. Uh.. look, I still have like 7 games about pirates in my steam library. Well, at least I tried.

7 years ago
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Beware Sid Meier, DMCA takedowns are coming for you. Your reign of terror has ended.

7 years ago
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It's back, for me at least.

7 years ago
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They just activated the Ghost Recon Wildlands Beta signups around the time you posted this (within the same hour), to which I was trying to sign up for, but couldn't because the servers are completely overloaded. Seems a bit too convenient to be mere coincidence.

Still can't sign up for it now. It keeps giving a login error, then has the gall to tell me I tried too many times after a while. (And yes, I can login on the official uplay site, just not on the Beta Signup site, so it's borked).

7 years ago
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BUG fixed now...AC4 is back.

7 years ago
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Uplay was acting up for me. Kept getting Login errors and now says I'm temporarily blocked because I failed to log in too many times...

7 years ago
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