First time i've encounter this problem, every time i've added founds to steam wallet but today i was a bit lazy and wanted to buy direct with my paysafecard account...lesson for me not to be lazy next time :)
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Do you often use this form of payment on Steam or was it the first time? If you've used the same way to pay on Steam before and you never had this problem, then it's probably some technical issue and unfortunately Steam support is known to misunderstand the support tickets, especially the ones regarding failed user payments.
Some Steamgifts users already reported that they have been going through similar payment problems and when they opened support ticket, not only Steam support answered it with a long delay, but also in some cases the answer was totally unrelated to their issue and in worse case, Steam support simply assumed that there was a problem with payment due to fraud attempts from the user and consequently they decided to block their ability to buy in the Steam store which only made things worse, so this is very unfortunate situation and I hope you will get your issue resolved as soon as possible without any additional misunderstanding on Valve's side of things.
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I always use paysafecard , but always i add steam funds in wallet not buying direct with paysafecard account. Wanted to buy fast and that's why i've used the account not adding funds in wallet.
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I see. I have no experience with paysafecard whatsoever, but I think if there is such option to pay with it directly, I see no reason why it shouldn't work and if it doesn't work, it's probably some technical issue on Valve's part. Hopefully they can fix that for you asap.
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Ok..now i saw that the pending request for the game is gone...and i don't have the game in library ...
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I think i lost my money lol..the pending request that i had for the game is gone..No game , no money returned in my paysafecard account....that's wierd
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So, i've bought a game from steam using direct my account from paysafecard and now my transaction is pending for more then 1h ... Made a ticket at steam support because the money from my paysafecard are gone and i can't cancel the transaction...Do u encounter this problem with other payments ?
I hope my ticket will not be solve in 2-3 weeks because ...
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