Contact EA live support again, Specialist team won't help, trust me.
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Did you alraedy use Origin beta? I heard this fixes a lot of issues.
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Do you have a firewall/Antivirus? Like Kaspersky or something, Kaspersky usually blocks some downloads.
And try to contact them on Live chat support, they're really helpful on there and besides asking when they're going to answer your ticket, lol, just ask them the question there.
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I've contacted Origin live support 20 days ago, my Origin didn't download any games. So I went thru over 20 solutions. After a day or two one Advisor said that Origin Specialist Team will respond on my e-mail in under a week. After 10 days I contacted Origin Live support and they said I just have to wait. Now it has been 20 days and they still didn't reply. GG Origin.
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