Something going on with Support?

I just waited two years to get one of my support tickets resolved :)

Be patient, they will get to it.

I don't know something about the average speed for reroll tickets lately.

1 day would be still a fast reaction and 1-3 days were the average for a long time.
So all in this timeframe wouldn't start a "thinking deeper about it" on my side.

And be happy that they get handled.
Only unactivated wins, begging/trade offers, add game and other easy + very fast to handle tickets gets solved.
Everything else, autojoiner reports, bullying/harassment etc. aren't handled and added up to 2732 open user reports tickets till now and daily climbing higher. At least 1,2k are autojoiner tickets with a lot of evidences (i would say 99,9%+ sure evidences, so not "maybe" stuff), open and unhandled since 1 year+

They will get to it when they can, reroll etc. stuff is probably a priority in tickets.

It's volunteer work, it was weekend, be patient.

You are right, rerolls used to be resolved in less than an hour. But I had a way worse experience than your one day, not too long ago..

But yeah, they are still alive and doing the tickets. So just wait.

While it can be annoying to wait, specially with reroll requests when you'd just want to send lucky winners their gifts, please keep in mind that tickets are handled by team of volunteers who handle tickets on their free time. That means there is no standard response time for tickets as it all depends on moderator availability. Sometimes you will see reroll tickets being responded to within minutes of them being opened, sometimes it can take couple days, and unfortunately sometimes it can take bit longer as well - though this is much rarer occurrence. We in Support are sorry for annoyance this can cause but sometimes it is just unfortunate coincidence that several moderators are not available at the same time and thank you for being patient during any of those times.