I have a problem, and would like your assistance. Bought Frozen Synapse Prime, I received the game as gift (don't know if it was RU or not) and it was region locked. The question is, How do i know what region it is the game? I have it currently on my inventory, and if i giveaway it, I couldn't do it because i don't know where is restricted.

Thanks for your time.


Edit screenshot of the error https://k60.kn3.net/4/9/8/4/B/B/AC5.jpg


Edit 2: I bought it again from another seller (with a key code) and was activated with no problem. At the exact moment I activated it, i received the game again, but as a gift. This one, it has a description about not being interchangeable, but the other one (restricted) not.

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Edit 3: With all your ideas, I know now that it was form Belarus, being RU. I didn't knew, as it was 'Global' on the title. The refund it should be in process.

Thank you all for your time and words. You really helped me.

I will give it away, when i know for sure wich of the two copies is the locked one.

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empty red note means its row i have tried that

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this is when I try to activate it https://k60.kn3.net/4/9/8/4/B/B/AC5.jpg

Bought another one with key from another seller, and it came with an extra copy.
It has no red flag or anything, just that has no description. The extra copy it has description. Given i can't activate it (plus bought another one), and if I could know where it's from, i can give it away, because all my friends are from Argentina, and doesn't work here :'(

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if it's a 4-pack gift and it was redeemed on a region-locked country, spawned copies will be region-locked and not marked as such.
(2-pack, 4-pack or any bonus gift from activating it)

yeah, it's lame. thanks valve.

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I bought it again from another seller (with a key code) and was activated with no problem. At the exact moment I activated it, i received the game again, but as a gift. This one, it has a description about not being interchangeable, but the other one (restricted) not.

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but maybe that copy you got was the one spawned from another key/gift. that's why it's probably region locked elsewhere.

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oh, and wasn't a 4-pack. it was bought as a gift from G2A labeled as 'Global', but this one wasn't. Bought another copy from another seller, but with a key code, and received an extra copy of the game.

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Try to activate it, it should show you within "are you sure" prompt for which region it is.

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It only says it can't be activated in my country, Argentina.

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First buy, was a gift (no extra gift received) but couldn't activate it. Bought a second one (key code, from another seller), and came with an extra copy, as you say. I'm from Argentina.

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oh, then the seller bought it on his region, received the extra copy as gift, it was automatically locked to his region (don't know wich one), and sold it as global. Maybe he didn't knew it. This could be maybe what happened?

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Edited the post. Thanks for your help. Love you.

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