Browse
Category
DiscussionsGeneral

Can I see what happened to my humble bundle gift link?

Closed
druffzilla

Can I somehow see who activated/redeemed the key? Or is there anything that makes gift links more convenient than sending the key?

8 years ago

Comment has been collapsed.

8 Comments
vinirockman

nope. not even if you open a ticket to ask to support.

8 years ago
Permalink

Comment has been collapsed.
druffzilla

Humble Bundle support can't see who redeemed the key?

8 years ago
Permalink

Comment has been collapsed.
vinirockman

they can. if you say that you had suspicious access to your account, they shows some letters of the email that redeemed a link or a group of links. but you can't figure out what email is if you don't know any letter from the email address.

8 years ago
Permalink

Comment has been collapsed.
druffzilla

Ah, alright. Well my account is fine, I'm just wondering why the winner of the GA including that link doesn't mark the game as received, and since it's the first time I ever send a HB gift link I thought it could have something to do with that.

8 years ago
Permalink

Comment has been collapsed.
vinirockman

after a few days in this situation, I recommend you to oppen a support ticket and shows enough proof that the link is yours and you did provide that link to the winner. everything will be fine. :)

8 years ago
Permalink

Comment has been collapsed.
druffzilla

Yeah well I wouldn't really know how to proof that though, but maybe everything still turns out fine. And if not I'll follow your advice, thanks for that. :D

8 years ago
Permalink

Comment has been collapsed.
vinirockman

I was talking about SG's support ticket by the way. xD
The proof is a simple screenshot of your hb account showing the link when you are logged in, for example.
Trust me, SG's support really can handle this situation. They will tell you what proof they need if you need them. :D
You're welcome! Hope things sort out.

8 years ago
Permalink

Comment has been collapsed.
Quisty

You should contact the winner. Maybe they don't have access to their pc (it's summer time after all) right now and they will activate and mark received when they get home.

8 years ago
Permalink

Comment has been collapsed.

Closed 8 years ago by druffzilla.