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Hi everybody, my brother has some problems with his PC and I couldn't find a solution for it on the internet.
What happens is, whenever he starts a game, the monitor goes into sleeping mode, the computer freezes and the sounds start to repeat itself and then stop. Sometimes the monitor doesn't go to sleeping mode, just the computer freezes. When the freeze happens, ctrl alt delete doesn't work, I have to turn it of by the power switch. One time it froze even without starting a game, just browsing the internet or watching a youtube video, I don't remember.
First I thought there is an overheating issue, but it's probably isn't the case, because it happens even with the sidepanel off. If it doesn't freeze, the GPU temps are around 60-70 C while gaming. The GPU drivers are the latest, maybe another driver I forgot about creates this problem?
Also the motherboard, the case and the RAM are bought used, the HDDs are from older systems, everything else was bought new a year ago.
Ryzen 5 2600 (stock cooler, no overclock)
XFX Radeon RX 580 8 GB
Asus Prime Pro X370
2x 8 GB HyperX Fury
be quiet! System Power 9 80+ Bronze 600W
Cooler Master Silencio 550
2x 500 GB Toshiba HDDs and a 120 GB SSD
UPDATE1: The memory frequency was increased a little bit, so I decreased it back to default, but now a new thing happens. It still freezes, but now the computer automatically restarts.
UPDATE2: The problem is solved!
I reinstalled the drivers, rotated the PSU, reconnected everything, and now it's not crashing. It's been a few days and it still has no problems, so I think it's finally fixed.
Thank you to everybody who helped. This thread received a lot of comments, way more than I expected, without those comments, I would still be looking for answers on the internet probably.
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Looks like you have a severe case of infection, mate.
What I would do if I were you: Burn a windows installation CD/make a bootable key and use the repair tool of the windows installation software to repair your pc. It's very likely that you will have to re-install windows so I suggest you save all important files in an external drive because you will probably need to wipe out clean the computer.
Seeing the freezing issue, it's maybe a bios update issue too, but those problems are often created by viruses so you need to sanitize your systems before upgrading anything.
Hope it helps, don't give up !!
Its not a very old windows install, idk if there is already something that would cause that big of a problem, but I will try to do the repair tool thing, thanks!
New installation means nothing. I've built a new PC two years ago. On the very day I installed Win10 on it (if I might add, I bought an actual license, not pirated it), my antivirus (Avast) notified me about a blocked attempt to remotely access my PC from a ukrainian IP address. The system was legal, no shady sites visited, nothing pirated, barely even up and it was already attacked.
As for your problem, without further specifics, I am not entirely sure its a virus. I had cooling problems with my PC once, but that was because of insufficient cooling paste on the processor. It gradually heated up from the basic 30-40°C to 70 and above, without doing anything in particular. A few minutes of gaming or youtube killed it faster, but it slowly overheated during idle state too. The phenomenon appeared out of blue, supposedly because the cooling paste got too dry and little bits of it fell out from its place.
To my knowledge, 60-70 °C GPU during gaming should not be a problem. Its kind of expected, especially if the given game is demanding. Problems start above 70-75°C, or when the system heats without much activity.
Thanks for your reply. I haven't even checked the CPU temperature because I was using Wattman and it only showed the GPU temperature. Maybe the processor needs to be repasted, I will check that.
It looks like a HW problem (it's while playing games, so GPU can make problems, or maybe RAM...), not infection
He said it also happened while doing something other than gaming. That's why it made me thought it could be infection.
Whatever the case, infection is always to take in consideration, cause hardware problems may be caused by viruses (rootkits for example).
I had a bad case of rootkit infection, and it just looked like an hardware problem at first, so that's why I went towards that problem, because it looked like whet happened to my pc back then nn' (With a lot more bluescreens tho)
looks like a memory frequency problem to me (+ than 8000mhz) or broken gpu drivers,try reinstall drivers and be sure memory frequency is set to default values,if you not fix by this i agree with Kumi,better retry whit a new 100% clean system so that if the problem will happen you can try understand what it is.
Example if you memory must be 8000Mhz but they is at 9500 it's normal that when you try to to do something that use the gpu your system crash or go black screen because you make the gpu can't handle the work.
it's a little bit same if you put a turtle make a run race with a peregrine falcon
This could very well be the problem, since i increased the freqency a little bit. Thanks for the suggestion.
Thank you but what kumi say is important too, some today best hackers\websites (interested in crypto markets) it's able to hack gpu kernel\drivers in 15 second (if the user has java\images enabled on browser) this then will give also a "Bridge" for install to the system of the victim softwares that can tune\change gpu default values (as a memory too,but also fan speed,gpu core clock and many other things) whitout to say that they can see all you do in your screen in realtime (without you notice it) so i agree with kumi if you feel something is strange is not a bad idea to reinstall new system.
This said i'm not expert of system hw,hacker or dev i'm just a gamer but i read on internet that people can do this so is better to be careful.
if you need high mem frequency (for whatever reason) you can also downclock the gpu core,low the power wattage and up the fan speed this will help you to reach better mem oc at lower temp and stability.
next time mention it in the first post.....................
Well, I forgot about it... He mentioned so it came to my mind.
Is the OS up-to-date? Some driver updates require the previous driver to be uninstalled first, though I hate messing with graphics drivers myself.
Is the fan full of dust? If yes, then the fan and heatsink might need to be vacuumed carefully! (I once saw a heatsink where less than 1/4 of the available space was dust-bunny free--the rest was jammed solid.)
Is the RAM attached properly?
Was any program installed shortly before this behaviour started to occur?
Other than these items, I'm stumped.
I will try those you suggested, but at this point it might be better to just do a clean windows install.
Had something similiar, check your graphic card power cable if it is correctly 100% connecting, press it more, just a suggestion one of many things of course that can be wrong and faster to check then reinstalling drivers, virus scanning etc.
I also had the same thing, with graphics card's power cable being the culprit. Changing the cable fixed the problem.
I think i had this issue also, but can't really remember how i fixed it (think it was some audio software that enhanced audio, which did it really good actually), when i removed it, i believe it solved it.
To start with if one bought hardware second hand, that already gives a person a risk as you don't know if that person had dropped it, spilled something over it, smacked his head with it, etc.
The cause could be drivers, if you remove your graphics drivers, use ddu uninstaller for a full clean uninstallation.
Also in device manager or bios, disable onboard graphics.
But it could very well be hardware related too, and then it could be memory, gpu, power supply or motherboard, and unless you got replacement parts or stuff you can borrow and replace and check one by one, then it's gonna be hard finding out.
The suggestions about infections/malware take that with a grain of salt.
The problems did they start right away with the "new" equipment, or later?
Also if you click run as, and then type eventvwr (event viewer) you should see a large log of all the things that happened, maybe it mentions bsod's or crashes.In the end google is way more specialized.
"you bought hardware second hand, that already gives you a risk as you don't know if that person had dropped it"
Totally agree this,must to consider also that some gpu only run for 2-3 years then broken (especially if user not do dust\thermal paste maintenance after 1-2 year),so if you buy a gpu that is already been used 2-3 years then % risk of broken is very high.
Also must to see what the owner use the gpu for before to sell it...some companies use gpu 24\24h at 100% power this will lead the gpu start be fault in short time (sometime also only 6months or 1 year) in this case % of buy a broken or faulty gpu is + high.
It didnt start right away with the new equipment. Drivers might cause this problem, I heard about ddu before, I will definitely try it, thanks.
I am not an expert at all but if the problem happens even while browsing the web, then CPU can be faulty as well.
I dont think its faulty. It happened 99% of the times while playing games.
That was my lead, games are not only gpu heavy, but they are also cpu heavy as well.
had some bluescreens with video card shedular error ... the thing that temporaily fixed it for me was to drop xmp or reducing the xmp profile from 2 to 1 if they aren't the same ... i'd say look uf in the event viewer if there are other error codes ... everything besides 41 (kernel error, it is just saying, that the pc shut of random) could give you a clue
I agree with Beer4myself. The first thing to do is opening the security and maintenance panel in windows 10. Hopefully you will be able to get some problem reports and you 'll be able to identify the cause.
What about the CPU temps? Have a look at those as well.
Go to the "Power & Sleep" settings to see if either of those have sleep enabled. Try running the power troubleshooter to see if that might fix it.
I already checked, and it wasnt enabled. :/
I have a very similar setup, and the only time I recall having similar crashes, was after installing to AMD's Adrenalin drivers over a year ago, so I went back to the 19.12.1 version which I found to be much more stable
Also Ryzen is very picky about RAM speeds, specially on older motherboards, so whatever OC you are doing to your RAM, make sure its compatible with your motherboard
I tried multiple driver versions, didn't help.
For the RAM, a few months ago I originally had another kit (G.Skill Aegis 3000 MHz) and I couldnt even finish the windows installation with it. Even if it was successful after multiple attemps, when I started downloading drivers and stuff it just got blue screened, and I had to install it again.. I was so frustrated, I had no idea what is going on, then i changed the RAM to these HyperX ones and it worked until right now. Then I increased the frequency, because it was only 2400 MHz, until it was stable. Now it's at around 2800, but I will decrease it to the default, since it might cause this problem. Yeah, im no expert in RAM overclocking.
Try 2666, if it runs stable for a couple of days, go for 2933
Decreased the frequency back to default. It still freezes, but now the computer automatically restarts.
When you modify RAM frequency, make sure other settings (like the RAM voltage) are as specified by the RAM model specification too. I had random restarts for a while because of that.
Also a motherboard BIOS update may help as well. Especially with Ryzen CPUs.
Hmm, I'm not sure about the BIOS version but it has been updated already to support 2nd gen Ryzen.
Check that all of the power cables are plugged in all the way (on both ends if you have a modular PSU). I had a similar issue that cropped up months after I built this PC. It turned out I didn't properly seat the motherboard's power connector, and over time it loosened up.
Will check, thanks!
Does anything show in the event viewer when this issue occurs?
It says there 21 errors in the last hour. I'm not sure what to look for here.
You would look under Windows Logs->Application since you said it happens when they try and run a game. What you would look for is red ! mark errors within a circle.
event log 6008
security spp 8198
6008 is the unexpected shutdown due to you pulling the cord out, etc.
spp 8198 is a windows licensing thing. I find the following: It happened when the License Activation process tries to activate a Microsoft product, but the network is not ready yet. A slow WIFI or disconnected network cable may also cause this error. In certain cases, your local firewall or (more likely) your company firewall may be blocking port 1688.
It happened when the License Activation process tries to activate a Microsoft product, but the network is not ready yet. A slow WIFI or disconnected network cable may also cause this error. In certain cases, your local firewall or (more likely) your company firewall may be blocking port 1688.
Bugcheck 1001 is probably the culprit here? I find this thread. Unfortunately, I don't know enough beyond pointing you in that direction?
my comp did the same thing it sounds like, it would loose signal and sound would freak out for a min. it would happen at random times.
i learned gpu's can be too heavy for the motherboard on a vertical build and put too much force on the "bus?"(connection port) and ruin the port. i moved to gpu to the next slot and it worked fine. the friend who told me to try changing port told me to add support to the gpu. he told me to hang it up with fishing line but i propped it up with a chop stick, the screw alone doesnt provide enough force to support bigger gpu's especially if the comp is on a surface that gets bumped a lot, i.e. desk. idk if any1 recommended this but i figured id throw in my 2 cents. its worth a shot to try changing ports, plug, bus, whatever.
I suggest a gpu support bracket with todays heavier cards. Everyone need some support. 😊
I also have such a problem, I don’t know how to solve it, I have ryzen 5 2600 and radeon rx 570 8gb, I think the matter is in the power supply
I had same symptoms to my pc at the end of the year, for me was the PSU, but I upgraded CPU, MB and RAMs too besides that; so I'm pretty sure is PSU too, but I might be wrong.
I think I took the wrong power supply and it lacks watts, just 550 watts on my
It could be (I've heard rumors that AMD GPUs require some power), I switched from a Seasonic S12 620W 80+ bronze to a nJoy Alpha 850W 80+ gold
I once had very similar case trying to use a graphics card with damaged GPU, it could perform basic functions like displaying Windows GUI, but would just crash everything beyond that, wouldn't even let me install drivers. Try a different graphics card to cross out that possibility.
It would be weird, since the GPU is like a year old. Haven't been mined with or anything very demanding besides gaming.
Those things happen though, recently my somewhat higher end motherboard died after barely 1.5 years after purchase without any knowable reason. One moment I was just browsing, the next moment my PC blinked out, no power spikes or anything, wife's laptop was fine. Repair shop said the chipset croaked.
That means nothing. My GPU (2060 super) started to cause problems after half of a year (and only in games), so I've had to replace it under warranty. So, if you can get some other card for a test (from a friend, or family member for example) - test it, it won't hurt. Worst case scenario - you will know that it's not connected with GPU directly, which is also good.
Another thing to check (again, if you can get one for a test) is PSU. Sometimes damaged/old capacitors can make power unstable, and it causes of kinds of weird problems. If PSU is out of warranty already - you may also open it (make sure to disconnect it from power outlet first!) and just take a look at capacitors - if any of those are swollen/cracked/leaking - that's it (but checking with another PSU is better, since broken capacitors can have no visual changes too).
Other causes have been mentioned by others.
Cooler Master Silencio 550
Cooler Master Silencio 550
This power supply may behave in such cases in the case of "high temperature exposure" and "poor power supply".
Is there an obstacle that narrows the exhaust part of the power supply?
Or, "There is no gap of 30 cm-50 cm or more behind the exhaust" In such a case, such behavior may be performed to prevent damage to the power supply due to heat.
Well, there is no intake fan(s) yet, so there is definitely a very high temperature inside the case, but as I said, even with removed side panel, we had this issue.
I'm pretty sure there is like a meter gap behind the exhaust fan.
A type of case where the power supply is attached to the top of the computer housing.
A type of housing that attaches a power supply to the bottom of the PC housing.
Heat tends to accumulate in the upper part.
They cause thermal runaway even when the side panels are removed.
In the case of lower installation, such a problem may occur when "the space between the case and the ground is narrow".
The possibility is less than the former.
Overall, it feels like a graphics board driver glitch.
Remove the driver completely.
Another possibility is that you have a GPU overclocking tool installed that you don't know about.
There is also a way to monitor the operation by fixing the GPU to a lowclock.
However, if the warranty period remains, I feel that it is better to consult for replacement due to initial failure.(Such work may not be covered by the warranty.)
Faulty RAM can cause random reboots like this. Run RAM at stock frequency. Since there are two sticks try running with only one stick present then try another one the same way. Since the probability of both sticks being faulty is really low you can at least rule RAM out this way if it still crashes. Another thing to try is to set GPU power limit to a much lower value and test.
first i would try to reduce the gpu coreclock and gpu memoryclock far below stock and then test. if that fails i would set the gpu to stock speeds and reduce memoryspeeding and test - there a many good free testing programs available.
How old is the system? are the memory moduls with or without heatsinks? if the memoryslot are near the cpu over years it can happen that the moduls fail
sorry for my bad english
Start with basic, disassemble and reassemble entire pc. Sometime dust between connections can cause these very issue, while disassembled it would be better to reset cmos too. If that doesn't solve problem then complete reinstall is in order. If that too doesn't help, then it's a faulty physical part which will be hard to diagnose.
Run some antivirus and antimalware software.
Uninstall all the drivers properly with the help of removal tool and reinstall.
Unplug and replug every single psu connector to the hardware, remove gpu and ram and gently rub the ram and gpu contacts (the golden strip you plug into the slots) with a pencil eraser or, even better, with alcohol on a qtip. Reseat both firmly.
Reset the bios to default, reset any gpu setting to default, run hwmonitor and heaven benchmark in windowed mode to check the temps. If the temps are too high repeat with the case open and maybe direct a table fan into the case. If the cpu is still running hot, reapply thermal paste and repeat. If the temps are normal, take the psu out of the case, turn it upside down (fan up) and repeat.
If you have a spare psu or can borrow one, swap psu.
Create a memtest bootable usb and leave it running overnight.
I would test in this order.
Thank you! This is very helpful.
The problem is solved! I reinstalled the drivers, rotated the psu, reconnected everything, and now it's not crashing. It's been a few days and it still has no problems, so I think it's fixed. Thank you!
Glad to hear it.
I think it was either the drivers or a bad connector.
Just in case, a reminder: don't to keep your psu upside down inside the case otherwise it will suck hot air from the interior of the case.
The psu was actually facing down before, now it's facing up.
With case assembled the psu fan should always be facing its own intake window otherwise you'll feed it hot air.
My turning the psu upside down (or on its side) suggestion was for the psu outside the case, so you don't lay it on the fan and choke it and also to give it no restriction whatsoever when testing.
There's no need of unplugging again everything, turn it around and the cables will just get a half twist, which is not a big deal especially in a no window case.
I've seen your case has a in-built removable dust filter for the psu, so if you hadn't already, wash it (both sides, just running water and a gentle scrub with your fingers. Let it dry on its own, no heaters, hairdryers or anything) to have better airflow to the psu.
It's a good habit cleaning/washing all the removable dust filters a couple of times a year. Depending on the environment you might need to increase the frequency of the operation (pets, smoking, dusty room, case under the desk etc.).
Once a year you should open the case and blow it with a compressed air can or a hairdryer on cold air setting, especially the fans and the cpu cooler.
Sounds like major driver issues with the gpu
I'm thinking it's a stability issue.
Update the chipset drivers - https://www.amd.com/en/support/chipsets/amd-socket-am4/x370
Windows 10 - 64-Bit Edition - Revision Number 184.108.40.2061
Install then restart the PC.
Before anything else, verify that the RAM sticks are in the proper slots - A2 & B2 / 2nd & 4th (light grey ones)
Next: open the BIOS & manually set the RAM frequency. Click on Advance mode at the bottom (or press F7)
Click AI Tweaker at the top, In the AI Overclock Tuner header, select D.O.C.P & it should show the available frequency & settings for the RAM.
Open Memory Frequency just below DOCP & select the one that matches from the list. Leave all other settings alone.
Click EXIT at the top right of the screen then Save changes & Restart.
Your system may boot loop a few times. It's normal. It's testing the new configuration.
If everything passes, it'll load into windows.Open the Task manager & check Memory Frequency. Look at what it says under the Speed heading.
That number X2 should equal the frequency you set in the BIOS. If it does, try running the game again.
You should also check which Windows Power Plan you're using.
Open Settings >System > Click on Power & Sleep on the left side > Under Related Settings, click on Additional Power Settings.
A new screen will open. Select Balanced or AMD Ryzen Balanced if it's available. Exit.
Disclaimer: I work in a PC repair shop, I don't claim I know everything for everything or am any cleverer than anyone else, I've just seen a lot of problems on a lot of computers/laptops. With that said this is what I would do if a client PC came with those symptoms:
Since OP said he tried different driver versions... It's rarely driver/windows problem.
Good luck, I hope that's helpful.
What do you mean by 'test windows drive'?
Clean windows 10 installation on an ssd with all the test software on it, disconnect client boot drive and boot from mine, which is a known good with no viruses and so on.
Ahh, I see.
Have you tried taking out the GPU card, cleaning with some compressed air (in a well-ventilated place), and putting the card back in carefully?
i had a similar issue , and spent a lot of time to find out it was my ram. even after a clean memtest , the ram was faulty anyways. i banned HyperX from my current & future rig for life. i went for g.skill and everything was perfectly normal.. when i see hyperX i see devil. i would try another kit if you have some spare , or a kind friend.
last issue i had was swapping my dual channel kit for more ram capacity with another kit of the same brand etc.etc. and i had no display after the swap. i removed ram & gpu , cleaned their ports and used a very little bit alcohol with a soft tissue to clean my graphic card contact. and everything when back to normal.
in your case , i would try another ram kit and if you still have issue with that i won't be helpful at all as i'm just an amateur with this.