Ubisoft Support

Ubisoft

"Support"

Post to their facebook.

Still better than Steam support TBH.

Both times i have contacted ubi support nothing happens with my ticket, then i get an email to rate my experience with support but there is no option or way to convey they never got back to me. Even the lowest of scores is giving a score to something that never took place.

I like the bit where they were sorry your Far Cry 4 game was crashing.

Seriously though, I wish you luck - but in my experience Ubisoft can happily ignore problems for many months.

The last game i bought from ubisoft was blood dragon. There's was a south park too, but it's steamworks. And you know what? I saved a lot of money by not buying FC4, watch dogs and AC:U.

Maybe you should phone them ? I had issue with Far Cry 4, the phone support was more helpful... the web support non-existent.
(copy/paste infos from Far Cry forum... but the same for Rayman)

NORTH AMERICA
PHONE - English
Customer Support / Technical Support / Uplay Shop Support
Tech/Shop: (919) 460-9778
Uplay Shop ONLY: (888) 824-7038

Available: 9AM - Midnight (EST), Monday-Friday | 12PM - 9PM (EST), Saturday-Sunday

WEBMAIL and CHAT - English
https://support.ubi.com/en-US/faq.aspx?platformid=9&productid=3888&faqid=kA030000000ee8ACAQ

Français // Português Brasileiro // Español
https://support.ubi.com/en-US/faq.aspx?platformid=9&productid=3888&faqid=kA030000000ee8ACAQ

UNITED KINGDOM
PHONE - English
Customer Support / Technical Support / Uplay Shop Support

Phone: 0871 664 1000
Available: 11AM– 8PM (GMT), Monday-Friday | 12PM - 4PM (GMT), Saturday-Sunday

WEB - English
https://uplayconnect.ubi.com/?appid=19ba479c-b658-4b7e-8ffd-88f2c85b79e6&lang=en-GB&NextUrl=https%3a%2f%2fsupport.ubi.com%2fen-gb%2faskquestion.aspx&genomeId=32F7AEB0-1C92-4638-8C42-07A25DAEB6D7

SOCIAL MEDIA SUPPORT CHANNELS - English
Ubisoft Support on Facebook https://www.facebook.com/UbisoftSupport
Ubisoft Support on Twitter https://twitter.com/UbisoftSupport
Official Ubisoft Forums forums.ubi.com/forum.php

INTERNATIONAL CUSTOMER SUPPORT
https://support.ubi.com/en-US/FAQ.aspx?platformid=60&brandid=2030&productid=3888&faqid=kA030000000eiChCAI#jp

Sorry about your Far Cry 4 crashing

I also had to deal with them since past December 2014. I wanted an expired beta removed from my account. That beta was never installed or downloaded but it was left in my account even after it expired. After many replies and instructions including "uninstall game / uninstall client / clear registry / delete files", it was never removed. Obviously the beta had to be revoked, and I asked specifically that, but they never did it. Some weeks ago the issue was "resolved" with the line "Sorry, but we can't help you. This issue will be investigated. Thanks for your time".

Heroes 6 problems happen becuase:

1. Uplay servers suck at the moment. since they are taking a piss
2. Uplay hasn't been updated in 1 hour.
3. Uplay...

really. wait a while (annoying i know) and try only to instal the uplay part. than the game. it's on their site

ubisoft are shitty company, the only good thing they did were 'rabids go home' game

Thank you for contacting Origin Support about Rayman Legends! We are sorry to hear that your Far Cry 4 copy isn't working. Our servers for Assassin's Creed 3 Liberation are currently undergoing scheduled maintenance. We will inform you, when you will be able to redeem your GTA V key.

But jokes aside, Ubisoft Support is slow as hell. My first purchase from G2A, was a Watch Dogs key, and guess what, it got revoked. I got a reply after 1 full month, but by then it got reactivated, cause I actually played it. I was impressed, that they actually wrote a reply :D

You have to climb towers.

Ubisoft and the Uplay

Actually, in my experience, Ubisoft has a pretty good support. Not as good as EA, that's for sure, but hell of a lot better than Valve. The problem is that they're total dicks. I have 4 older Ubisoft games. I bought one from GMG (Far Cry) and the other 3 from Nuuvem (Assassin's Creed , Prince of Persia The Sands of Time and Prince of Persia The Two Thrones). Those games weren't on UPlay back then, so I bought normal digital retail versions with old issue serial keys, the kind that don't work on UPlay. But the games do exist in the UPlay store now. So I contacted support to ask if I can get new keys to activate these 4 games (MY games) on UPlay, since...you know..I PAID for them and it's more convenient to have them on their fucking client. And no, they told me that the Ubisoft support does not issue serial keys for games in any situation. So basically, if I want to have MY GAMES on UPlay, I have to pay for them again. DICKS!!!!!

W8 , there is Ubisoft support ?
Whats next lol , EA Game w/o microtransactions ?
A working AC game on Lunch ?

That seems like an aprils fools to me .

Well people crying and bitching about Ubisoft support, well at least there you will get some support, well fairly fast response at least. GL waiting till our precious valve will respond to you ;)

This type of support from Ubisoft does not surprise me. I have had epically bad support from them before. They never resolved my issue and didn't really even try. I spent many e-mails and hours over the phone and it was just a big waste of time. Almost as bad as Steam's support in my opinion. Surprisingly, EA has had the best support every single time I ever contacted them, it's strange. :)

I had same problem with support. There was a bug on there part with uplay achievements, i unlock them offline but could not do online. I tried one more time to unlock online but still no achievement, this was for prince of persia. I made the ticket and i wait for answer.
After 3 days i get the answer telling me "since i didn't ask anymore for help they will close the ticket. "