Maybe they thought you are using a proxy because of the change in your location.
Try to contact them at the bottom of the page. "Contact Us"
They always check if everything is alright before sending you your game. Something wasn't alright in your case > BAN.
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Sad You got banned (I don't know the situation though).
I don't know what does it have with making a trade offer or GA though...
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and I even don't know what I've done. I already contacted them and they even respond to me after 30 hours. Now I wanted to make a trade and a GA and I can't :(
what should I do next :(
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