I bought the Sims 3 on the present sale on Steam. Seemed a pretty good deal. I had troubles installing it (strange, but not THAT strange) and then I try to launch the game aaaaand: Error. Out of Product Keys. Try again later.

And people is saying on the boards: Be patient, you have to wait. Why do I have to wait for a game I legally acquired? What kind of new low is this??

You want to know why piracy exists? If I was a pirate, I would be playing right now. But I was stupid and I paid for it.

6 years ago*

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It is okay to sell a game that you can't play immediately and hope that people don't get mad?

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Yes
No

if you're not happy with it just get a refund popocho. I wouldn't be happy if I paid for the game and not be able to access it.

6 years ago
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I'm waiting for the key so I can leave a negative review.

6 years ago
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I hope you get your game soon!

6 years ago
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Thanks!

6 years ago
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From what i remember theres some kind of time limit for refund. Hope you won't have to wait for that game more than that time limit because that would be additional new level of bullshit...

6 years ago
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Sounds like something to petition support about.

6 years ago
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They don't bring support for EA games. Only refunds.

6 years ago
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Ahh, yeah, I guess refunding is your best bet then. I never experienced that, but I've had Sims3 on steam for years now.

6 years ago
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I refunded Sims 3 a year ago because I had trouble playing the game. It wanted me to jump through so many hoops and half of the stuff didn't work. Like steveywonder said, hit that refund button before it's to late.

6 years ago
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They must be waiting to score some keys cheap from black market since it's not like Steam has an almost infinite generator for them.

6 years ago
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6 years ago
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Why I have to chill and relax for a game I bought?

6 years ago
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For what it's worth I agree with you. If they didn't have any keys left then they shouldn't have sold it. If you pay for a digital game and it's not a pre-order then it should be immediately accessible to you, period.

6 years ago
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Then people would complain how they missed the sale opportunity and how Steam/EA dared to deny them the purchase, just because some keys were temporarily missing.
I think selling the game with some delay for some people, if the demand exceeds the expectations, is the better alternative.

Heck, in our offline world we can expect minor delays for every aspect of our lives and it's an accepted circumstance. But online it's suddenly outrageous to wait 24 hours.

6 years ago
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Okay fair point but I have 2 thoughts about that:

1 - We live in age where people want and demand instant gratification, especially when it comes to purchasing something digitally. I mean that's kind of the point of digital distribution.... the convenience factor.
2 - Why is there no notice or warning on the Steam store page or for that matter in your cart when trying to purchase the game that the product is in essence backordered? Something like that really needs to be there if they are going to continue selling it with no keys available.

6 years ago*
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Agreed, they could and should add an information when that problem appears.

6 years ago
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Because if you just read the discussion board you see alot of other people having the same issue, so no it's not just you but what does posting a topic about it here, solve anything? Nothing. It's steam, so you are still basically just renting a game.
The only solution now is to just wait, if you don't have the patience for it to just wait slightly on it, then it is your problem.

Some have to wait days too because they have a slow internet being able to play a game.

For this to just justify any reason to pirate, is totally nonsense.

6 years ago*
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I hope that this post discourages the people wanting to buy this, or at least don't buy it until the problem is solved. This are really bad business practices and should be noted, not faced with patience and compliance. When I rent a movie on a pay per view service, I don't have to wait god knows how much time to see it. We must not condone this kind of behaviour.

6 years ago
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Oh come on be real, not like you waited a week (then one has a right to complain), let alone 1 day. Even the best streaming services can be out of service sometimes even then.
"Not condone this behaviour" maybe someone fucked up with handing out keys, it happens,. First world problems really.

6 years ago
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I have third world problems as well. I expose them too.

Imagine someone wanted to buy a copy to give it here. I would prefer to have this information.

6 years ago
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lol, i bought sims 2 years ago, never tried cause already have game+dlc's in origin client. Just checked - there's no cd key in steam xD

6 years ago
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Wow. That's just... wow

6 years ago
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Huh, EA ended support for that one some years ago. Wonder if that applies to CD keys.

6 years ago
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Alice: Madness Returns had a similar issue in the past and well, it got removed from the store. Entirely possible for the same thing to happen with this game.

Throwback to an older comment

6 years ago
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6 years ago
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This is a 2009 game.

6 years ago
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6 years ago
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If you're really desperate to play Sims 3, refund on Steam (and report it as "Broken" for good measure I guess) and get it on Origin instead.
EA and Valve don't mix, and Valve are doing exactly jack shit to make sure people can play the EA games that are sold through their store - a fine combination of bad blood between the 2 companies and Valve just being lazy fucks as par for the course.

6 years ago*
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Valve just being lazy fucks as par for the course.

EA are the ones that need to load the steam store up with keys that will work with their DRM/servers/Origin.

6 years ago
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And Valve are keeping non-functional items on their store page until that happens.
Both companies are at fault here, but Valve are just too lazy (or too afraid of causing a shitstorm) to boot EA from their store for misbehaving repeatedly

6 years ago
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This is totally unacceptable. They shouldnt take money for which they dont have.

6 years ago
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Just pirate it

6 years ago
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refund and forget about that game, that's the only thing you can do to hurt them.

6 years ago
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Speak with your wallet. Refund that crap (after you leave a review, of course).

6 years ago
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Steam provade a huge update in this time, so be patient )

6 years ago
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Something like that happened with Dawn of Discovery. I think it was before the refund policy. The game was on sale and Steam ran out of keys. I remember I had to wait 2 days to get my key.

6 years ago*
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Refund and get your 3 fricken dollars back. Who really cares you paid next to nothing for it in the first place... Unless you forked out for all the DLC.

And your logic saying that's why piracy exists is just moronic, people were pirating games long before digital distribution was a thing.

I honestly doubt it's Valve's problem that they are "out of keys" as well, my best guess would be that EA is responsible and that they are just trying to make Steam look bad because they are in direct "competition" even though Origin is somewhat of a joke.

6 years ago
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Purchasing EA game on Steam would mean 2 DRM : Steam one + Origin one. I only purchase EA games directly on Origin (and UbiSoft ones on UPlay) to avoid that issue. Only exception was Valiant Hearts and I got delay between Steam purchase and UPlay key delivery like you have, so I never did it again either for UbiSoft or EA games. I don't get cards though by doing so, but at least I can redeem game and play it immediately once downloaded.

6 years ago
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Nope. For all my EA games bought on Steam (I got quite a few: Sims 3, Kingdoms Amalur, Spore, Mass Effect 2, Alice Madness Returns just to name a few), Origin is strictly optional. You get a key for Origin, but you don't have to activate them on Origin, because those games also download and play directly over Steam. Those EA games that are Origin only, like Mass Effect 3, Sims 4 etc. aren't sold on Steam. Ubi games are a different matter, they basically give you the key and tell you to register and download the game via Uplay, so yes, you end up with two stacked DRMs in their case and are effectly better off buying directly for or from Uplay.

6 years ago
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Ah, ok. I got the case with Valiant Hearts (UPlay) and considered it was the same for Origin/EA games. Good to know.

6 years ago
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Okay, what I don't understand ... there's Origin keys for Sims 3 and it still sold on Steam. When you buy it on Steam you get an Origin key with your purchase and you can download and play it via Steam like any other game on Steam. So even if they're having trouble giving you your Origin key right now, you should still be able to play it on Steam, no? That's at least what I did back then ... I bought it on Steam, and only registered the Origin key way back later, when I bought more DLCs from a 3rd party seller (Amazon) for Origin. If it's a license issue, they should still just let you play the Steam version until they've restocked their keys. Otherwise they shouldn't sell it.

6 years ago
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Closed 6 years ago by popocho.