[RESOLVED] Can someone from support take a look at my three month old ticket please?

Take a minute to think about this from my perspective.

1. I went out of my way to handle your ticket personally. I did not have to do that. I could have just left it in the queue until a Support member had time to review it and act upon it, but I did not. I chose to act upon it immediately so as to ensure that it was handled and handled properly. I will not detail what actions I took, but I tend to be quite thorough. It took up most of the available time I had to do that, but I did it, and then I took the time to respond to you personally.
2. Your response came across as dismissive and disrespectful. Apparently, you think we close tickets simply because we don't feel like doing anything about them. Not only is that "assuming the worst" of us, it is downright insulting. Especially when you consider how much time and effort we actually put into moderating this site. Nevertheless, I politely addressed that very assumption with my follow-up response. Tickets are not closed unless and until anything that can and/or should be done has been done.
3. Your next response read as denial, followed by ridicule, followed by sarcasm. You say that you were not trying to be snarky, but I have yet to see any other way of interpreting what you wrote. Instead of feeling relieved that you had called attention to the matter and it had been dealt with appropriately by Staff, you felt disappointed because you assumed (wrongly) that you had been ignored and Staff had arbitrarily closed your ticket, possibly without even reading it.

Well, I thought that the ticket was closed for the sake of closing it.

It would seem that you have a very low opinion of us, and you therefore expect the worst from us and treat us accordingly. That is disappointing, but not unusual. To be fair, there are other users who regularly insult, abuse, and lie about us---even on our public forum---and I have not noticed that level of animosity from you. Still, in light of what I have just written, can you honestly claim that you have been respectful and polite as is becoming in a public forum? How we deal with other people is a choice each one of us makes. I do not claim to be above making mistakes or failing to meet the high standards set for Support, but I do feel the weight of my responsibility to do the right thing.