"Gift Received" changed to "Not Received" Why?

Add him to discuss it.

According to winners profile, he hasn't activated the game. I hope you do have the e-mails saved if SG support asks you can forward them as proof. If not, well you can't prove you actually gave the code.

And I'm not saying problem is in your end, just a heads up of what happens next.

Also there is a slight chance he (the winner) might have given that code to a friend and it is not usable any more. I'm not saying this to discourage you - I just want you to know this. When you send the code through email you can't be sure he/she has used it or not. Better option is just email or add the winner and ask why the game is not redeemed and marked as not recieved.

He just traded or gave it away to another person, contact support

this is why i ALWAYS say, " as soon as you send someone the game key you sit there and ask him to activate it so you can see it in their games list!

ALWAYS make sure they activate it no matter what! and if its not activated after the 7 days, report them and get them banned on SG!

this is one of the reasons i hate people who send key's via email without communicating with the winner you have no idea what he or she does with the key.... ppl need to take better care when it comes to keys

Just something to note here: he may actually have activated it.

That specific game may not show in the game list on your profile even if you do have it in your account. E.g. I did activate my key from the HIB weekly bundle for that very game and it does show in my library, yet it doesn't show in my games list.

Also maybe just ask him why he marked it as not received now.

I think this is one of th gmaes that doesn't actually show on your account till it's installed so he could have used it

Serious Sam HD: The Second Encounter is one the games that do not always should up in someone's profile until they've started up the game for about 5 minutes.
Add that person to your friends list, then check the Steam store page for that game and see if they show up on the friends that already own this game section.

This is why I'm not interested to do any giveaway. With such flawed mechanism (not saying SG is responsible) I just can't accept blatant lie from the receiving end.

thats why private or high CV giveaways are better.

Dude just put 30,01 CV req. that will get your games a good home... less leeches for sure!

Welcome to steamgifts.

And be careful with keys. You don't want to send them to a random noob just like that.

When you have to send a key..
Try to do this:
Change a letter and/or number of the key...
And ask to the winner if it worked..
If he/she say yes, ask re-roll...
If he/she say no, you'll know that he did try to activate.. then send the real key.. =)

This is a option to avoid those problems...

He's from my country, i will talk to him :D

Just set a decent CV and you will only get users who know how the site works and never get those confused people again.

Serious Sam HD: The Second Encounter does not show up on users' profiles unless it registers playtime/stats. With that said, I will close this thread because this is not how this can get resolved and the thread might lead to the winner receiving unnecessary comments about it.