The winner has redeemed my gift, but not marked it received. How do I proceed?
If your gift has been activated or redeemed by the winner, and they have not left feedback after seven days, please create a support ticket to request received feedback. A support member will review and ticket, and if the gift is activated on the winner's Steam account, approve the ticket and update the feedback to received.
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FAQ pages are an amazing concept...try using them sometime.
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if no feedback has been sent than check their steam if the game is there.
if it's there then contact them and remind them to send feedback.
if not, then wait 7 days, do a reroll.
if he/she still hasn't sent feed back but activated the game, make a support ticket.
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Game is sent to his email and I've ticked the 'Sent' icon in giveaway...what is the final step is it for him to confirm? what happens if he does not confirm getting the game but gets it anyways?
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