When it makes more than 3 weeks to reply to a single ticket, I don't call that impatient, I call them slow.
Also, 2 others tickets that was opened on another account, was never replied at all (3 months as we speak).
You call me impatient ? Alright.
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Frankly, I'm more sympathetic to RedCoats' argument than yours. You came here to complain. Not inquire, not educate yourself, not even ask for help. Just complain. And when RedCoats responded with something of an explanation, you complained about his response.
Whatever your intentions may have been, you have succeeded in looking like a jerk.
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Users who have a support role, also have a "(Support)" tag next to their name, like wbarton.
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There are over a thousand open tickets and yours is arguably the least important. Mark it as 'not received' after seven days. We're not perma-banning people for not understanding how the site works or else we'd have to get you, too, since you apparently didn't even know that much. Mods are NYPA.
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How do you consider a ticket "least important" if a bunch of people comes here doing fake giveaway ?
What would you call an important ticket then ?
PS: To wbarton: I might not know that much about this website but I know when a support team is decent or not.
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Those are totally different things, really.
Anyway, I think you already achieved your goal: get a mods attention (in this case wbarton).
From what I can tell, this thread isn't going anywhere. You've vented your anger, but at the same time other users complained about your complaining, thus only giving more fuel to the fire.
I also have support ticket that are over 3 months old, bt as a frequent forum user, I know that support is doing the best at answering tickets and that there aren't that many users with a support role.
I also know that there will be no new staff until SGv2 will go live, so we all have to bear with it and make the best of it =)
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You are right, I was angry. Its not like I came here 2 days after submitting a ticket.. its 3 months.
I will wait for support to take action on these guys.
I'm just trying to help this community getting rid of fakers but it seems like a hard job at the same time.. so yeah. I'll just wait and see!
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If they were fake, why did you mark them as received then???
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My ticket got replied to within 2 weeks and I didn't need to bump it!
So in my opinion the support was great!
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Never having created this topic would have been better for you, I think. Then again, it seems you needed this learning opportunity.
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i know this may sound silly, but have you checked the status of the user you reported?
i reported a user for re-gifting a game that he won (with proof ofcourse), although the results wasnt instantaneous
i happen to check my ticket and the status of the user 1 week after, the user got suspended yet there was no reply to my ticket
Edit: oh wait, you got suspended i guess this kinda proves the support is functional XD
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Try Atari: "GTFO Mister Steam-User, Steam Users are not worth our time"
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Don't worry, I'm not mad. It just prove the lack of judgement by wbarton.
Getting suspended by calling out fakers.
At least I got their attention now. It was easier than I tough honestly.
I'm just gonna wait 2 days and come back with my giveaways (since I cannot send my giveaway now) and not care about fakers any more.
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did .... you just reveal your 2nd account ?
atleast this account hasnt been used to leech but still....
edit: oops suspended again...im too slow on commenting :x
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this thread is more entartaining than the Simpsons and The Family Guy put together
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This all reminds me of that simple rule my parents taught me: "When you find yourself in a hole, stop digging."
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I asked if I could giveaway something and they replied within a day. I wouldn't say that's bad, bearing in mind the answer was it wasn't on the list anyway. :P
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I hate the support here, I get banned for like 4 days, I submit a support ticket, but they only reply after my suspension was finished. Go figure. Also I submitted a report about a false giveaway and it took over a month to respond, however once they did, they did absolutely nothing about it.
By far the best support team I have ever seen, ever.
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Here, it's non-existent.
Why do they have a Support button on top of this website if they NEVER reply to any support ticket ?
I guess we will continue to have fake giveaway users on this website for a while.
Great.
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