I think it's one guy handling all the support tickets
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Just create private giveaways on the forum. And add a high level requirement. Way less trouble that way.
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You didn't read my post. I don't have problem with someone who can't cuz he's busy. I am giving examples where not only they were online but entering further giveaways of mine.
The only way to stop 'em was to limit my giveaways.
And people will give positive feedback within minutes if they are required to. I have started doing one hour giveaways where winners are required to update their feedback within an hour also.
I did 50+ giveaways within first day of my giveaway group with all feedback received on same day. If you are too busy to give feedback, you shouldn't be entering giveaways. Simple. Thats the least you can do when someone gives you free stuff.
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Still, even putting level 1 giveaway removes like 90% of the problematic people.
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You only have 1 GA that is marked unreceived, for Mata Hari, and that person doesn't have it in their library.
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I'm glad to see another sees it that way.
Sorry about your experiences with support and winners. Hopefully, it improves soon. I'm not very hopeful, though.
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It is kind of discouraging for me as a new user to read something like that. So am I lucky, that my public GAs were all correctly marked received?
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I'm also considering to make my giveaways at least level 1, but so far it didn't take more than a day or two for the games to get marked as received without me 'poking' the winner. Knock on wood it'll stay that way.
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http://puu.sh/g2DFC/aaa77e3e4b.png
Which category do you think will be answered sooner?
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BECAUSE MY LOGIC AND REASON ARE GREATER, OF COURSE!!
na na boo boo ?
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Ok I didn't know the inner workings. Obvious now.
But my complaint is not limited to just wrong feedback but also delayed feedback. Most of cases are related to those who refused to acknowledge their gifts (intentionally or by mistake) and even refused to communicate.
Take example for one case where I finally reported the person for wrong feedback. Even if I used the wrong category, before that I had to wait for a week just to be able to submit a ticket. Even though he was regularly online throughout that week and in fact entered further giveaways of mine.
Then after a week I could finally submit 'request for a new winner' ticket. Thats time wasted where the winner received the game but didn't activate it. So its like couple of weeks before I could have even used the right option which you claim would have been answered sooner.
I don't spend that much time even in trading games. I still have yet to make a single ticket with regards to my 5 years of trading on Steam or a year or so on steamtrades. Thats including all modes of trading, different types currencies and so much risk.
Where as I have like 5 tickets for giveaways already within 2 months.
So you can see the irony when someone is having more trouble giving away games for free than trading them for profit.
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Your life would probably be a lot easier if you learned how to deal effectively with people. There are ways of getting what you want from others with a minimum of time, effort, and offense, but you are doing the exact opposite. I suggest you find yourself a mentor.
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Ι hope that a solution will be found concerning this matter. In the meantime thank you for your generocity towards the community.
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I do think that SG might benefit from some sort of message-system that only works between the giveaway creator and the winner (to reduce scamming.) It could even just be a private thread or ticket-like thing only visible to the two of them, with alerts when a new reply is posted.
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I created a suggestion thread for this here: http://www.steamgifts.com/discussion/bjW1M/suggestion-private-communication-thread-between-gifters-and-winners
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"There is no way of communicating with them."
You can add them on Steam and - if they accept your friend request - you can message them.
If they don't accept your FR, you also get their mail, so you could write them a mail.
that's exactly what I'm doing - I try to contact the winner before handing over any key or gift. and if I can't get in touch with them within 7 days, I request a new winner (with added screenshots to the ticket, so support can see I actually tried).
ofc this requires some more effort than simply mailing the key or sending the gift and then hope for the best.
just a suggestion =)
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I have tried all that.
I added one of them and he accepted but his profile was private so I couldn't communicate with him still.
About trying to contact the winner before sending the gift, that is exactly what I used to do before but that delayed it even further. They took more time than just sending the gift right away. Which is why I started sending the gifts to decrease feed back time at the risk of no feedback at all/ wrong feedback.
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Agree with you even if i am not even a medium contributor. Disqualify below a certain level is problematic because if there is a standard of donation, it excludes very poor players who can't make giveaways. So indirectly... those you speak about (those who make problem to feedback) mainly penalize the poorest players. Because induce to strengthen the criteria mainly penalize the poorest players.
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Exactly. I infact started a thread about this issue.
When high levels are giving away games to each other then its basically another form of trading. Someone who can giveaway $1000 worth of games can easily afford the games he wants.
I am trying to build a criteria where I can give equal chance to the people who can't afford much but at the same time avoid smurf accounts.
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Um... No, not everyone who gave away 1000$+ can afford the games they want. One can easily have that much by giving away cheap and/or heavily discounted games over a large period of time.
Personally I guess I could afford a single expensive new game but I'm not sure if there is cheap enough food to sustain me in the immediate future. And I'd probably rather buy several copies of cheaper games that I wanna share with others than buy one big one for myself. :D
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Ok this is quite sad for poor players like me but it's your choice though so anyways thanks for sharing some giveaways :'( :> :> :>
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I have stopped making public giveaways cuz if the winner takes too long or gives a wrong feedback, the support is non existent.
If giving away games is harder than trading them away then there is something really wrong with the system. I had to make a group and put more restrictions just to get started giving away more than 1 game at a time. At one point I even lost all my giveaway slots cuz of wrong feedback / awaiting feedback and deleted giveaway (which I took back within secs of making due to wrong title).
The current system encourages restricted giveaways with fewer participants. With that setup I was able to do 20+ giveaways within a day.
I understand that there are lots of tickets for support to handle, but then make the process less dependent on support. Like giving the option to change the winner number of times depending on # of entries (e.g 1 time per 1000 entries), without waiting for support. Thats just from top of my head.
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