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Tickets taking so long (more mods needed?)

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Thief2K

So I have been waiting for almost 3 weeks to get a new winner on a giveaway and still nothing (at this time i am afraid that my key got sold), I saw a lot of people in the discussions commenting that they waited even longer sometimes. :(
So my question is to the moderators and admins of this site is there a way to let more people help you? (new mods, automated system and so on..)

7 years ago

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35 Comments
Madumius

even mods need a christmas break I guess

7 years ago
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Thief2K

Agree but as I said almost 3 weeks, the break doesn't start in the beginning of December, at least not at my place XD
And it is a problem around the year not just now :)

7 years ago
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Avantyr

https://www.steamgifts.com/discussion/gHQhC/alternative-faq-im-new-what-shouldnt-i-do

7 years ago
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SHIV

question.. why are you concerned that your key got sold?

7 years ago
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Thief2K

Almost 3 weeks, my key is visible to him, he has been on this site so many times and on steam, and dude doesn't want to add me on steam at all (for me it is a bit strange that you don't activate a won gift, I mean it is right on the toolbar until you send feedback) O.o

7 years ago
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IovoI

Uhmm... you should mark it as not sent and it won't be visible to the winner.

7 years ago
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Thief2K

been like that for too long, marking it as not sent now wont change a lot XD

7 years ago
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IovoI

Maybe support thinks you've eventually decided to send the gift to the winner since you've marked it as sent then :P

7 years ago
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Thief2K

Must be that :P

7 years ago
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IovoI

If it's a key from bundle you can try to revoke it but there's possibility that you will punish somebody else instead of the winner of your giveaway if it got sold or traded.
Sorry I didn't know what you've meant until I've read some of the recent comments

7 years ago
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Thief2K

It's a key from Indiegala so not sure how would I revoke it, newer done that XD

7 years ago
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IovoI

Just write to the Indiegala support and wait 3 weeks :D

7 years ago
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SHIV

hmm... other people here can correct me if im wrong, but i did not think they can see the key unless you acknowledge him as the winner, even though the key was submitted to the site/giveaway.

7 years ago
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Thief2K

Hmmm not sure what you meant. If you send a key after the winner is drawn he sees it.

7 years ago
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SHIV

ok lets back up, why are you asking for a reroll on your giveaway if youve sent him the key?

7 years ago
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Thief2K

Dude didn't activate it for a week (now it's been much more). After that you may choose to ask for a new winner. Which I did since I can't contact him and he was on the site in the meantime

7 years ago
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SHIV

ahh yeah ok in that case hes likely sold it on im sorry to say. Best you can do is ask support to mark it as received since the key was supplied (and must have worked else he would have put not-recieved)... he might NOT have used it, but sorry to say at this point, a reroll might be more trouble than its worth (in my opinion)

7 years ago
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Thief2K

Well if that happened it only happened cause the lack of mods on the site.
And asking them to mark it as received would mean bumping my ticket meaning it would be sent to the back of the line so who knows how long it would take XD

7 years ago
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Avantyr

yes. But he already said that he made it visible.

The only case when it's done automatically is when there's over 50 keys.

7 years ago
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SHIV

well it was possible he thought the key was visible to him automatically because he submitted a key when making the giveaway, so i was just trying to make sure.

7 years ago
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Thief2K

I'm not that new to SG SHIV ;)

7 years ago
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SHIV

lol sorry, was just trying to help, didnt check your account :)

7 years ago
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IovoI

Don't bump your ticket cos it makes it go at the end of the queue again.

7 years ago
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Thief2K

Never did, I know it works like that :D

7 years ago
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IovoI

Then it's probably because of the Christmas time, support surely prepare for holidays and buy gifts for us I~voI

7 years ago
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Thief2K

Hahaha you are a positive one :D

7 years ago
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IovoI

Owlways on duty IovoI7

7 years ago
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Mully

we need a new site for giveaways

7 years ago
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Ekaros

I think new personel might be good. The support has been somewhat slower lately.

7 years ago
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doctorofjournalism

Everyone will be promoted to support in 2017.

7 years ago
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bron99

I agree that there should be more support members. We also need to consider that it is Christmas time, so people have their own lifes and not everyone sits 24 hours on steamgifts. Though waiting for re-roll over a week makes me kinda mad.

7 years ago
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BrandeX

It must be busier than usual. I have been waiting 2 days for a reroll and those usually go through right away.

7 years ago
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Adrole

The last two rerolls I took part in took 1 week....they used to take 1-2 days.

7 years ago
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BrandeX

Damn

7 years ago
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d3m4n

exchange that question-mark out for exclamation-point!!!!!!!! it's not a matter of question, its a matter of fact more mods are needed!!! =)

but also already in the worx ^^

7 years ago
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Closed 7 years ago by Thief2K.