Browse
Category
DiscussionsUncategorized

Winner isn't responding. Do I have a right to re-roll?

Closed
CipherLynx

Hello everyone.
I need an advice.

5 days ago user won my giveaway. I emailed him the key, which is still not activated, according to this user's game list.

In these days I was sending him a few e-mails in case he didn't receive the first one. Also I tried to add him in steam, but still no response even if he's online.

I'll wait for 2 days more and then.. what should I do?

Can I re-roll after week is out if key is still not activated?

And what if he marks as "not received" though I tried to contact him multiple times?

Thanks in advance.

Thanks everyone, he responded and got the key.

11 years ago*

Comment has been collapsed.

8 Comments
BorschtLover

Жди 7 дней и отправляй заявку в сапорт на реролл (со скриншотами)

11 years ago
Permalink

Comment has been collapsed.
CipherLynx

Хорошо, спасибо.

11 years ago
Permalink

Comment has been collapsed.
DoJu

You can't re-roll if you've already sent the key by e-mail, you never know if he traded it away or sold it.

11 years ago
Permalink

Comment has been collapsed.
CipherLynx

That makes sense. Thank you.

11 years ago
Permalink

Comment has been collapsed.

Deleted

This comment was deleted 5 years ago.

11 years ago
Permalink

Comment has been collapsed.
CipherLynx

I'll try, thanks.

11 years ago
Permalink

Comment has been collapsed.
cxiong93

You can reroll but it'll be tricky as it was a key and we don't know if he gave it to some else to use. Just contact support at the 7 day mark and ask them and try not to send keys by email any in case this happens again

11 years ago
Permalink

Comment has been collapsed.
CipherLynx

Okay, thank you.

11 years ago
Permalink

Comment has been collapsed.

Closed 11 years ago by CipherLynx.