Hello everyone.
I need an advice.

5 days ago user won my giveaway. I emailed him the key, which is still not activated, according to this user's game list.

In these days I was sending him a few e-mails in case he didn't receive the first one. Also I tried to add him in steam, but still no response even if he's online.

I'll wait for 2 days more and then.. what should I do?

Can I re-roll after week is out if key is still not activated?

And what if he marks as "not received" though I tried to contact him multiple times?

Thanks in advance.


Thanks everyone, he responded and got the key.

1 decade ago*

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Жди 7 дней и отправляй заявку в сапорт на реролл (со скриншотами)

1 decade ago
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Хорошо, спасибо.

1 decade ago
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You can't re-roll if you've already sent the key by e-mail, you never know if he traded it away or sold it.

1 decade ago
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That makes sense. Thank you.

1 decade ago
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Deleted

This comment was deleted 4 years ago.

1 decade ago
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I'll try, thanks.

1 decade ago
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You can reroll but it'll be tricky as it was a key and we don't know if he gave it to some else to use. Just contact support at the 7 day mark and ask them and try not to send keys by email any in case this happens again

1 decade ago
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Okay, thank you.

1 decade ago
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Closed 1 decade ago by CipherLynx.