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Suggestion: additions to FAQ

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trentjaspar

The two most common broken rules, er, guidelines I see (granted I'm fairly new) are people creating GAs with region-locked games and re-gifting.
Surprisingly, neither of these is mentioned in the FAQ. Maybe they should be, especially since it's the top-level tab is FAQ and not Guidelines?

Is there a downside to adding them?

9 years ago

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Should region-locked games and re-gifting guidelines be added to the FAQ?

View Results
Yes, there's no reason not to and it might cut down on these bad GAs
Yes, but for another reason I describe below
No, if people don't read (or follow) the Guidelines then they won't read (or follow) the FAQ
No, but for another reason I describe below
8 Comments
DavidSarif

"Gifts should be region free, and available to all users."

"Won gifts should be activated to the Steam account used during registration, and they should not be regifted, traded, or sold."

It's already in there.

9 years ago*
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trentjaspar

It's in the Guidelines, but not in the FAQ.
When you click on the tab across the top banner, you go to the FAQ, not the Guidelines.
I'm suggesting adding them to the FAQ as well.

9 years ago
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Saint
(Junior Moderator)

Who is giving away all these games?
All giveaways on our site are provided by users in the community. Users manage their own giveaways, choose when they start, when they end, and who is able to enter. Once their giveaway ends, a random winner is generated by our site, and the giveaway creator receives the necessary information to contact the winner in order to send the gift. (not precisely about region-lock, but since there's no mention of region-lock giveaway...)

Can I enter a giveaway for a friend?
You should only enter to win giveaways for yourself, and if you win a game, it must be activated and redeemed to the Steam account used during registration. If a friend is interesting in joining giveaways, they'll need to register for their own account.

That's from the FAQ :)

9 years ago
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trentjaspar

With respect, IMHO those are quite indirect at best. In the first paragraph, like you say, there's no mention of region-lock...the absence of specific mention of region-locked gifts is hardly advising that you can't create a region-locked gift. Further, these instructions are about sending the gift...you can send a region-locked gift just fine...but they just can't redeem it. And finally, if you want to know if you can send region-locked gifts, then why would the question, "Who is giving away all these games?" catch your eye?

In the second paragraph, while it does instruct you to activate and redeem the gift, it's just saying to make sure to use the same account you used during registration. It doesn't say anything about not activating the game at all, or re-gifting. And once again, if you want to know if you can re-gift a game, why would the question, "Can I enter a giveaway for a friend?" catch your eye?

So again, why not make these two policies clear in the FAQ? What's the downside?

9 years ago
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Saint
(Junior Moderator)

Sorry, I didn't mean that it should not be added to the FAQ. In fact, I don't see any downside to it. I only wanted to point out that there is already some information (indirect and not eye-catchy, you're right). As always, the main problem is on the (lazy) user side...

9 years ago
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trentjaspar

Okay...well I assumed you were the second "No, but for another reason I describe below" since you were only the second to add a comment below. But sounds like maybe you're more on the "Yes, there's no reason not to..." side?

But yes, agreed-- the biggest problem is the lazy user...and changing the FAQ can only help so much. We'll still see these bad GAs.

9 years ago
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Saint
(Junior Moderator)

I didn't vote until now: Yes, there's no reason not to and it might cut down on these bad GAs
Which is the closest option to what I think - I'm not sure it can be useful, but it surely doesn't harm, so...

9 years ago
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trentjaspar

BTW, another good FAQ would be the location of the bundles list page...and how to increase CV.

9 years ago
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