... and then spoil your stellar 100% reputation by marking a gift as not received.

And support doesn't answer for 4 days.

Update: So, I emailed the person again before I posted my "vent" above and he replied about a half an hour ago saying this was the first time he got the email. He has changed it to "Gift Received" and once I canceled the support request for a re-roll, it appears to have cleared itself up.

I am going to use the suggestions in this thread, though, and make things hopefully a bit safer in the future.

10 years ago*

Comment has been collapsed.

Serious post, but have a key instead just for reading.

4FLMR-GY0BQ-PZ2BM

10 years ago
Permalink

Comment has been collapsed.

Deleted

This comment was deleted 6 years ago.

10 years ago
Permalink

Comment has been collapsed.

blame the Illuminati

10 years ago
Permalink

Comment has been collapsed.

i am Illuminati lol

10 years ago
Permalink

Comment has been collapsed.

well that sux. I mainly send gifts on emails too, only to contact via steam if they don't reply after 4 days

10 years ago
Permalink

Comment has been collapsed.

This guy has been registered 10 months, never put up a giveaway for anything, wins this first one, and screws it up. I can't tell if troll or just stupid.

10 years ago
Permalink

Comment has been collapsed.

the system should not allow ppl to make as not received until the 7 days has passed. thats just a recipe for mistakes and confusion to be made

10 years ago
Permalink

Comment has been collapsed.

I thought that was how it worked? I think I can remember not being able to tick the "Not received box" when I last won...

10 years ago
Permalink

Comment has been collapsed.

He did mark it not received after 7 days because he claims he didn't get it. But he never replied to the email, was never on Steam or unresponsive when I tried to contact him. After he didn't accept the gift after 7 days, I asked for a reroll... and support hasn't gotten to my ticket yet.

I updated my support ticket and included a screenshot of the email I sent eleven days ago. Winner is just a fail.

10 years ago
Permalink

Comment has been collapsed.

I did that too once. With the screenshot. Worked out after about a week.

10 years ago
Permalink

Comment has been collapsed.

Cool, thanks, ElvisPrime. I can relax now.

10 years ago
Permalink

Comment has been collapsed.

K. Apparently I am not being clear because I'm so pissed off.

1) I sent the gift on the day he won it via email.
2) Never got any sort of response from him. Tried to contact via Steam, but could not.
3) After 7 days, I submitted a ticket for a reroll.
4) Support does not get back to me for the last 4 days.
5) After 11 days (today), the "winner" marks gift not received.
6) I look like a jerk because winner is a loser.

10 years ago
Permalink

Comment has been collapsed.

This is a bad situation, but all you can really do at the moment is wait for support to take action and grant the reroll.

10 years ago
Permalink

Comment has been collapsed.

Will that remove the ding from my 100% received?

10 years ago
Permalink

Comment has been collapsed.

Support can fix the feedback, since you provided proof of your sending the game. Once a reroll is granted, the giveaway disappears from the previous winner's won list, and the received/not received option along with it, so perhaps your feedback score will be automatically adjusted.

10 years ago
Permalink

Comment has been collapsed.

Ah, cool. takes a deep breath

Thanks. I feel better now. In fact, I don't even care now. I can just wait.

10 years ago
Permalink

Comment has been collapsed.

bear in mind he may have recieved and used the key though if its a link that you can see isnt used ignore me :)

10 years ago
Permalink

Comment has been collapsed.

I had a stupid man who got his account hacked but i made him to mark the gift as recived.

10 years ago
Permalink

Comment has been collapsed.

This is why i use CV on my giveaways, to avoid people who dont care or are just unsociable by not replying to a steam friends request

10 years ago
Permalink

Comment has been collapsed.

I may start doing that as well. Thanks for the suggestion.

10 years ago
Permalink

Comment has been collapsed.

Deleted

This comment was deleted 5 years ago.

10 years ago
Permalink

Comment has been collapsed.

not for a reroll i hope. pending 2 weeks old reroll request here. \o/

10 years ago
Permalink

Comment has been collapsed.

Oy vey. Last time I submitted one, they took care of it within like a day or two. I guess all the admins are busy right now. Bummer.

10 years ago
Permalink

Comment has been collapsed.

2 months, actually :)

10 years ago
Permalink

Comment has been collapsed.

and than people wonder why my giveaways almost always have $30.01 CV :D

10 years ago
Permalink

Comment has been collapsed.

I wanted to share in the true spirit of sharing, but it looks like I may have to in the future. :(

10 years ago
Permalink

Comment has been collapsed.

$30.01 is pretty much that. One 1$ bundle and few cards (or one winter sale card from voting).

10 years ago
Permalink

Comment has been collapsed.

LOL :D

10 years ago
Permalink

Comment has been collapsed.

If you sent an activation code support can't reroll it, since there's no way to check if it's been activated.

If you sent a steam gift copy, you may continue to wait and not care :)

10 years ago
Permalink

Comment has been collapsed.

Yes, there is. They can check the guy's account and if the game is not on there, reroll. If it turns out the original guy did activate it, then he can be banned.

10 years ago
Permalink

Comment has been collapsed.

What if he activated the key on another account that you're not aware of? >:)

10 years ago
Permalink

Comment has been collapsed.

Or traded it?

10 years ago
Permalink

Comment has been collapsed.

I don't think they are allowed.

10 years ago
Permalink

Comment has been collapsed.

I think fad knows that. What he's saying is that they might not re-roll because the key could now already have been used by someone else even if the game isn't on the winner's account. The winner could have given it to his friend, sold it, traded it, key dropped it on a forum, anything. We don't know if the key will still work.

10 years ago
Permalink

Comment has been collapsed.

Reroll. If it doesn't work, it doesn't work, sorry new winner. Otherwise, the person doing the giveaway is the one that's paying the price. :(

10 years ago
Permalink

Comment has been collapsed.

At best you can hope for the mods to delete your giveaway so you don't get a negative mark. They will not reroll if an activation code has been sent.

You have given away 60 games, I assume you've felt good about this. Please don't let one bad experience ruin it for you, think of all the other people instead and feel warm and fuzzy :)

10 years ago
Permalink

Comment has been collapsed.

Well good luck with it!

Checking my keys, I have an unredeemed humble gift link for the game in question (it's Bridge Project, right?). If they let you re-roll and it turns out it was used already I'd be happy to give you the link so you can pass it on to the new winner.

Add me if or when you need to.

10 years ago
Permalink

Comment has been collapsed.

You're awesome. Seriously.

10 years ago
Permalink

Comment has been collapsed.

That's why sent keys are not rerolled. Think how new winner would feel like when he would end up with not delivered win

10 years ago
Permalink

Comment has been collapsed.

I think you've got that a bit mixed up. It's more like "Reroll, and if it doesn't work, buy a new copy and give it to the winner. Sorry, giver."

By the way, this kind of thing happens to me a lot. That's why I give my keys through Steam chat. I have a copy of the conversation, and I can make sure the key is used (or not). When I get a winner who won't respond, I send him or her an email after five days saying something like, "You haven't responded, so I'm guessing you don't want your gift. I will contact Support for a reroll." That usually gets a quick response.

10 years ago
Permalink

Comment has been collapsed.

The winner must redeem the game. They cannot give it away or trade it. Simply ban him.

10 years ago
Permalink

Comment has been collapsed.

It's happening to me right now. I have the game in my inventory and the person doesn't accept my friend request or reply to my email. Been 3 days.. Steamgifts could have every user steam trade link for these cases I guess.

10 years ago
Permalink

Comment has been collapsed.

Yeah, I want to give this guy negative feedback, but it seems we are rewarded for our kindness with no way to fix things if the "winner" wants to be a jerk.

10 years ago
Permalink

Comment has been collapsed.

Yep this happened on my second giveaway.

10 years ago
Permalink

Comment has been collapsed.

What a jerk, yep you probably should make your Giveaways $0.01 at least.

10 years ago
Permalink

Comment has been collapsed.

That really sucks. It's a shame a lot of people here give games away for free, and yet there are people here who just decide to abuse that.

10 years ago
Permalink

Comment has been collapsed.

don't you get a banner/notice on this site as well lol. You figure that would mae you double check email o.0

10 years ago
Permalink

Comment has been collapsed.

Yes, you'd think! I guess some people don't think, and that's the problem.

10 years ago
Permalink

Comment has been collapsed.

well I do find common sense to be uncommon. And thanks for confirming the banner/notice I wasn't 100% sure on that

10 years ago
Permalink

Comment has been collapsed.

10 years ago
Permalink

Comment has been collapsed.

Made me chuckle :)

10 years ago
Permalink

Comment has been collapsed.

Yeah I had a giveaway once where the guy who won visited the site multiple times and apparently still ignored both my email and friend request. Luckily he didn't mark it as not received. My only guess is, since it was a DLC, maybe he realized he already owned it and decided to just ignore me instead of tell me.

10 years ago
Permalink

Comment has been collapsed.

I'm starting to get nervous myself actually. My first giveaway ended yesterday, I've sent the key, they guy activated the game on his steam account but didn't confirm he's received it. It's the first giveaway he's won so I've sent him an email to remind him to confirm it on steamgifts - and he's just sent me an email back thanking me instead... |D;

10 years ago
Permalink

Comment has been collapsed.

Just a tip, a lot of emails get spam filtered, probably due to titles like "Congratulations, you're a winner!" and such. I always put the game title for the email subject to avoid that.

Also, if it's someone's first win, I always contact them through Steam rather than email, to give them a special congratulations, then can talk to them about activating the key and marking as received. If the user has had wins before, I feel more comfortable emailing the key. If they don't respond to the Friend Request, you can send an email asking them to accept.

Though we don't like to, sometime we will re-roll when a key has been sent already, assuming the winner doesn't have the game activated on his account, no sign of alternate accounts, and it truly seems like they didn't get the email.

And we will get to your ticket and your rep will be fixed.

10 years ago
Permalink

Comment has been collapsed.

Thanks, bobofatt. Appreciate it. I know you all donate your time here to make this a nice place for all of us. I just felt a little insulted and frustrated when I saw that ding on my profile this morning. Hopefully I didn't go overboard in my post.

10 years ago
Permalink

Comment has been collapsed.

I always try to have a little chat when people win one of my giveaways, especially if they're a newer user. Its a good chance to engage with random people.

10 years ago
Permalink

Comment has been collapsed.

Deleted

This comment was deleted 5 years ago.

10 years ago
Permalink

Comment has been collapsed.

Anecdotally..
I once didn't realize that the email was filtered. After the 6th or 7th day (or possibly before, I didn't mark it Not received yet) I got an add. And a couple of days later a chat came asking why didn't I mark it. I checked my spam pretty fast right then and there.

10 years ago
Permalink

Comment has been collapsed.

Same. It only happened to me once, though.

10 years ago
Permalink

Comment has been collapsed.

This is what I did on my last GA. I sent an email, simply informing the person that I'll sent the key when he replies back to the email. In order to make sure the email actually is read by the winner and not someone else, I requested that the reply should include a link to the GA.

Quick and easy :-) If there was no reply, I would have simply requested a new winner 7 days later.

10 years ago
Permalink

Comment has been collapsed.

Thanks for the advice.
I'll keep that in mind before sending keys by email.

10 years ago
Permalink

Comment has been collapsed.

Yeah what I've stated doing is I send a friend request on steam and then if they don't answer that after a few days I'll send an email asking them to reply or add me on steam.

10 years ago
Permalink

Comment has been collapsed.

Just remember not to use phrases like "you've won" and such. These things get blocked as spam. I use stuff like:

"The GA for <game title> has ended. Send me a message back, and I'll send the key :-)"

That should be spam-proof.

10 years ago
Permalink

Comment has been collapsed.

All very good suggestions. I'll start using that for future giveaways. Thanks!

10 years ago
Permalink

Comment has been collapsed.

Those are good suggestions. If I can't contact them through Steam, I usually just email them the key. Its always worked out fine, but if they never responded, I couldn't be positive that they hadn't used the key, so it became a wasted key. Asking for a response back is a great idea.

10 years ago
Permalink

Comment has been collapsed.

A key I won went to spam, but it's beyond me how anyone can miss it. On top of that how when you see on here that you won a gift, how you can go without checking your email is also beyond me.

10 years ago
Permalink

Comment has been collapsed.

Good luck! Still waiting for one of my Fortix giveaway winners to notice he's won a game... :)

Last Online: 5 days ago... :)

10 years ago
Permalink

Comment has been collapsed.

Im on 99% recieved because one person completely ignored all attempts at contact. Hurray -_-

10 years ago
Permalink

Comment has been collapsed.

Not too late to re-roll, is it?

10 years ago
Permalink

Comment has been collapsed.

Closed 10 years ago by MatrixRaven.