I sold few games on Kinguin long time ago and today I just wanted to spend my balance, but there is no option for EURbalance on checkout. I've tried different sellers with no luck.I sent ticket, but still waiting for the answer. Any information about it would be great. Thanks!

3 years ago

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3 years ago
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This is the thing, I don't see that option or I'm blind. I have a look again. Thanks for your help!

https://imgur.com/a/PFYBdGG

3 years ago*
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Hello! We have a short manual for this:

  1. First of all, you can check all your eurBalance funds here: https://www.kinguin.net/app/dashboard/account/operations

As we are in the process of eurBalance migration between our two-checkout system, there may occur minor technical issues with displaying your correct eurBalance funds' amount.

  1. In order to use your eurBalance funds, please change your store currency to EUR.

  2. In the Old Checkout, please choose your payment method and proceed. Then should be a slider available, where you can choose how much eurBalance you can use in your purchase.

  3. In the New Checkout, the slider should appear straight away.

  4. Also, in the checkout window, the amount of money to be paid does not update with the slider - but the final payment will be lowered by the chosen eurBalance amount.

Please note that due to our eurBalance migration process we have a temporary limitation of €100 eurBalance payment per day.

Also, if this don't work, please send us the screenshots of the matter - we will check what is wrong here.

3 years ago
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3 years ago
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Yeah, and there is still no that option..lol

3 years ago
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Closed 3 years ago by voneout.