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I opened a ticket for a re-roll about 2 weeks ago and I didn't got any answer

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Flasheriso

I created a giveaway with regional restrictions since I was going to buy the gift from Steam, but when the time arrived to deliver the gift to the winner, Steam told me; ''Due to regional price differences, the gift you are trying to send cannot be sent to the recipient's region.'' so, I said to the winner that I couldn't sent him the gift and he told me to open a ticket support and ask for a new winner because, you know, I couldn't sent the gift to this guy! so I created this ticket on 4th of February and I haven't received any response. What can I do?

7 years ago

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9 Comments
Oppenh4imer

If you are talking about https://www.steamgifts.com/giveaway/txj1I/trivia-vault-video-game-trivia-deluxe the winner should post in the giveaway that he/she agrees to a re-roll. It would be better to delete the giveaway (the winner has to agree to that too), because a re-roll might give you a new winner from the same country, so you again could not send the game.

7 years ago
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Flasheriso

Alright thank you

7 years ago
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Sooth

Well, bit uncertain where you're having an issue, but just to recap the basic steps:
Check SteamDB for the price listings for the game and repost the giveaway with the correct regions filtered out.
If you're in the United States, for example, you'll always have to filter out any country using the Euro.
The region-restrictions you select on SG are the regions that are able to access the giveaway, not the ones that are filtered out from accessing it.
If you prefer a simpler solution, you can always just restrict to your own region and ones you're certain off-hand utilize the same or weaker currency than you.

Staff is fairly dead right now. Once the winner has posted their agreement to a deletion, you're in the clear on that giveaway posting.
I'd then move immediately on to posting a new giveaway with the correct restrictions, and bench that old one until staff can get around to deleting it.

7 years ago*
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Moony1986

It takes some time sometimes. :/ Do you have added the okay of the winner to the request? Otherwise they will request it when they work on the ticket and it will be delayed even more.

7 years ago
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Flasheriso

I added a screenshot of the convo I had with him but it's on Spanish so I don't know if that affects it

7 years ago
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Deleted

This comment was deleted 2 years ago.

7 years ago*
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Mully

you should instead delete the giveaway. expecting to get a winner that can redeem the game is a gamble and a waste of time.

7 years ago
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Flasheriso

Alright thank you

7 years ago
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Masafor

I wait since 9 days on a reaction of the support for re-roll tickets..... -_-

7 years ago
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