Hello, I won giveaway right now and I marked gift as won by mistake, but when I added my won key into activation window, it says it is duplicate... What should I do now? (yes, I added him already, but you know)

9 years ago

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Add him on steam, and if he doesn't response add a comment in the GA.

9 years ago
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but there is problem I marked it as recived...

9 years ago
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9 years ago
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9 years ago
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oh, it is possible?

9 years ago
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Yes, you can change it at anytime if need be, but of course only do it within reason :)

9 years ago
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yeah, it is :D thank you

9 years ago
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magic huh?

9 years ago
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yeah freekill keep laughing :D I am sorry I don't know everything :D

9 years ago
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Yup, and if the giveaway creator doesn't respond 7 days after the end of the giveaway, mark it as "not received."

9 years ago
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he responded and everything... he apologized to me, and told me that he don't have more keys... He was really sad and gave me Dead Effect instead of chaos ride (wich is super, I entered to Chaos Ride giveaway just for fun, did not expect I will win it...). I told him I can't mark as recived anyway, because it is in FAQ that you can't give to winner another game instead of that one he won and ask him to mark as recived... He said he knows that, but he want to give me at least something, because I won the giveaway... He was really kind... I'd like to mark giveaway as recived, but I just can't :/ so 6 more days and than mark as not recived what is hearthbreaking for me :/

9 years ago
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You can have support delete the giveaway and thussave him the negative feedback. Just tell him to submit a ticket to support and you write in the comment section of the ga that you consent to the giveaway being deleted. He still loses a slot but saves him that dreadful not delivered gift stain on his record.

9 years ago
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okay, I'll try it, thank you :)

9 years ago
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I might be wrong but I think you can instead actually ask support to change the giveaway game to the one you actually got. Then you can mark as received and both will be happy.

9 years ago
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Yup, you can. Just choose 'Change Giveaway Game' in the Support ticket field. Ask him to do that, and write your consent as Cjcomplex stated.

9 years ago
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+1 do that

9 years ago
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In this case, you can't. These tickets are only approved when it's to change to a different edition of the same game, or in some rare instances when there are 2 different games sharing the same name.
Deleting the giveaway is still the best option here.

9 years ago
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To help the process along, leave a note in the giveaway's comment section saying that you're OK with deleting the giveaway. The creator of the giveaway can then link to it in his/her ticket.

9 years ago
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Done :)

9 years ago
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Actually, if it's not against the rules told by Support, you have to "activate" the game you won. So if you can get another copy of same game from somewhere else (buy/trade for yourself) and activate both games; the one he offered and the one you won, it should not cause problems. Kinda real life problem solving.

9 years ago*
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It's probably an honest mistake, other people in the GA seem to have gotten a working key.

9 years ago
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Do what DanZDK said, aka get the GA changed to the game you got (Dead Effect). Also, it's not his fault, the keys of Choas Ride given by DIG/some other site were dupes.

9 years ago
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Closed 9 years ago by SchizoDoll.