Ok so long story short i got a key for the BORDERLANDS 2: COMMANDER LILITH & THE FIGHT FOR SANCTUARY DLC for Borderlands 2 with the intention to gift it to a friend.
I am in Bulgaria (Europe :) ) and he is in Indonesia . (SEA) .

To my understanding and experience with Humble so far it was always just ROW keys unless specifically stated so , or well i never really had trouble gifting away keys i got from there ... Until now .

However when i send him the gift he reveal the key himself (From Indonesia) and tried to activate it , but got the error about not being able to activate .

I Instantly contacted Humble and i got my Refund , after asking them How can i buy him a key that will work in his region , this is the response i got.

Now i had a horrible experience with them some time ago and i havent really got anything from there since ... and now for the first time i try to get a key from them this is the result ... at least i got a full refund which is nice (took them nearly a week but eh its fine i guess).

Now im curious if this ONLY apply to direct purchases or is this also a thing with keys from Bundles as well ?

View attached image.
2 years ago

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Ware you aware of that :?

View Results
Yes (ware you living under a rock OP???)
No.

it's not down to Humble bundle it's down to the dev/publisher of the key - region locks are mention in the thread of the bundles by Lily

2 years ago
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Yeah and they are doing wonderful job with that , its just ... one would expect such important info to be available on the place where you purchuase the item from >.<

2 years ago
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yes.. and??
afaik, most of the reglock one was from bamco AND humble games itself (yes humble also publish some games)
from what i've seen, most their published games (hb) are reglock

2 years ago
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It also applies to bundles. Maybe you can try buying from other websites like fanatical or greenmangaming for the key.

2 years ago
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Sadly Humble was the only place that had a Sale for the key at the time ... doesnt seem to be something that goes on sale often so i just went with them cause ... well its humble it used to be the trustworthy seller out there >.<

2 years ago
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Just checked on both sites and they seem to have region lock on the key too, so it might be the publisher's thing. Maybe you can send them the money directly next time? It will be tricky though since you both are from different countries, but that seems to be the safest bet atm.

It still sucks that humble doesn't tell the region lock before buying though. They need to be transparent for these kinds of things.

2 years ago
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Some times bundle keys have a region lock too (like example, if buy on NA, you get a key only for NA on that cases). And Humble doesn't tell us it before made the purchase.

2 years ago
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I really dont understand how is that the case ...
I would assume that a LOT of people dont buy the bundle just for themselves , like i always had dupes on games when i bough a bundle from there and i just gave them away here or to friends ... seems kinda iffy doing it now with all that region lock nonsense :/

2 years ago
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Say thanks to all the resellers...

That is the result.

2 years ago
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Region restrictions are really confusing and I still don't completely understand them. I created a thread back when I was trying to buy a copy of Doom to gift and every site I went to said something different about where it could be activated. Most of them said something about only being able to activate it in the country or region where it was purchased, but I don't think the store can control that, I think the region restriction is decided when the key is produced from Steam and as far as I know, the stores buy keys in bulk and have them in stock to give you when you make your purchase, so they wouldn't be able to set a region restriction at the time of purchase. I guess they could buy groups of keys for different regions though and give you a key for your region at the time of purchase.

If this person is someone you trust and not just a random person online, maybe you can send them the money electronically somehow so they can purchase it themselves in their region?

2 years ago
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Yeah it came down to that , gonna send him some paypal cash so he can get the key for himself .... sadly humble was the only place with a sale for that specific DLC at the time ,and the sale is over now ... so gonna wait till another decently sized cut appears somewhere >.<

2 years ago
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Short version, whoever creates the key determines the "region" it is allowed to be redeemed in. That region can be NA (North America, which includes Canada, the USA, and Mexico), or it can just be the USA. It could be all of Europe, or it can only be Germany, etc. (Or, such as right now, "the entire world except Russia and Belarus")... That's why you got conflicting answers, they're all correct under different circumstances. In essence, what it really boils down to is "Here's a checklist of all 236 countries in the world, put checks in the countries that are allowed to redeem it". Some companies, (2K is notorious for this, as mentioned elsewhere) will just do one country at a time on each key, so any one key can ONLY be redeemed in that one specific country, while other companies will check a whole bunch of countries (all of Europe for example).

As for WHY they choose to allow some countries and not others, well, that really boils down to personal preference. Some companies are currently doing the whole "no Russia/Belarus" thing, some companies (like 2K) believe that allowing somebody to buy a key in one country and then activate it in another means they might lose a little money due to price conversions... $60 USD and $60 CAD are not the same, even though USA and Canada are both neighbors and both use "dollars"... $60 CAD is only about $47.75 USD (right now, but it fluctuates), which means as far as they're concerned, they just lost $12.75 on the transaction (thinking they could have sold it for $60 USD).

Also, yes, sites like Fanatical, Humble, etc do tend to get their keys in bulk, but that does not mean they do not know the region for those keys. If that was true, every key ever purchased that had region locks would be hit and miss. Instead, what happens is whoever they are buying the keys from basically says something along the lines of "These keys are region locked to these countries, and THESE keys are locked to these countries".

2 years ago
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It's confusing though because when I was trying to buy a key for Doom, I checked a bunch of different sites and they all said different things about region restrictions. Some said it will only activate in your country, some said only in your region, other said it would activate in these countries and then listed hundreds of countries, and another allowed me to choose a country from a list and it said the key would not activate in every country I chose other than mine own

I ended up buying the key from GameBillet and I don't think they mentioned anything about where the key could be activated. I bought it in the US and the winner was able to activate the key in the Netherlands.

It seems like a lot of key sellers are listing the region restrictions incorrectly. Veebles helped explain how to check the region restrictions using Steamdb starting in this comment chain. It makes sense how to check it that way, but I don't deal with region restrictions enough to remember how to figure it out and I end up getting confused the next time I have to do it again.

2 years ago
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The fact that an EU-purchased key is not ROW is not Humble's fault, but the publisher's.
Take Two / 2K is particularly infamous for their draconian region locks where "ROW" = "everybody without a worse lock", with said worse locks usually including EU in some way or another.

Now, I'm pretty sure gift links are supposed to be locked to the recipient's region, though that might just apply to bundles - would make sense, as unlike the store, everybody pays the same price for them.
TL;DR: when buying from a greedy AAA publisher AND from outside the USA, assume keys to be locked to your geographical region, give or take a few countries.

Steam store is much easier to use, as neither region locks nor price are gonna be an issue for EU gifters. You could use one of the following methods:

  1. buy them the DLC as a gift: easy and straightforward, can be done with Steam Wallet, but is more expensive, as you'd be paying EU price;
  2. buy them a Wallet code: also expensive, requires using real money, and even the smallest amounts are gonna be overkill, especially when accounting for regional price;
  3. market transfer method: they'd have to list a unique/rare item that you'll buy - even when factoring in market cuts and currency conversion, it's still cheaper, as it lets you send the exact amount - needs market access though.
2 years ago*
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Well yeah but it doesnt mention ANYWHERE when you buy the key , i checked several times , that said key might be region locked so it was really weird for me to find out that it was in fact locked to ... i guess Europe . Since that is where i am .

I'd send him the money but sadly humble was the only place with sale for that DLC and i aint paying full price for it , cant rly afford that currently :p
We will figure something out eventually i guess , thanks for your suggestions :)

2 years ago
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The fact that an EU-purchased key is not ROW is not Humble's fault, but the publisher's.

Humble is also at fault for not saying that these keys are region locked. Others stores do let you know.

Now, I'm pretty sure gift links are supposed to be locked to the recipient's region, though that might just apply to bundles - would make sense, as unlike the store, everybody pays the same price for them.

I don't think that's the case. From what I understand, gifts are also from the gifter's region. In fact OP sent his key as gift.

2 years ago
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Like others have mentioned, the publisher determines region lock. So if the game is region locked it will be region locked no matter which vendor you buy it from.

I don't know about Humble, I haven't bought from them since my horrible experience with their customer support.

Here's a solution that works for Fanatical:

  1. Visit the game's product page. If it's part of a bundle then search for the game and visit the page for the game by itself. For example:
    https://www.fanatical.com/en/dlc/borderlands-2-commander-lilith-the-fight-for-sanctuary
  2. Under the Add to Cart button it will say "Activates in (your country)". Click View All next to that and you can see any region locks.
  3. To buy the region locked game for your friend. Use a VPN and set it to SEA. Now Fanatical will sell you a SEA key. It's not on sale though.
2 years ago
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Thanks for that , i didnt know Fanatical had option like that . I will keep an eye if they get that DLC on sale there and just buy it from them , cheers :)

2 years ago
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Games are region-locked for a simple reason: pricing in EM
Example: Bordelands 2 full game
You pay US$8.14 in Euros(Bulgaria) vs US$2.36 in Indonesian Rupiah

They don't want to 'lose' a customer from an emerging market because the game would cost him a much larger percentage of his income. It's better to sell the game at a lower price than to not sell at all. We're talking about entire markets with millions of people: there's money there,

However, they restrict the ability from some 'cheaper priced' markets to buy products to 'normal priced' markets to prevent abuse and loss of revenue. Completely logic from a marketing perspective.

However, restricting a 'normal priced' item from being activated into an emerging market country is just stupid. It's literally the best case scenario for the developer, for Valve and the users involved.

Edit: a second reason might be a multiplayer game in which you don't have worldwide servers/ don't want people playing with high ping.

2 years ago*
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I mean i understand the whole Lower to Higher price region lock thing.
Not being able to buy the game from the region where it is literally 90% cheaper cause of the regional prices :p

But high to Low makes absolutely no sense whatsoever ;/
Especially when my region is in most cases the highest price for the games anyway ...

2 years ago
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You buy the game to gift your friend(win, win), developer gets the higher price(win), Valve gets the highest commission(win)
Why they'd block that, I have no idea,

2 years ago
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They don't block that on steam.
You can gift a game to any country, if it isn't restricted in that country, when you are in the country/region that pay a higher price.

When he buy outside of steam, then steam don't get the "highest commission", so they have only the work and expenses.

2 years ago
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I might be wrong in some parts here - but by publishing a game on Steam platform, you are basically using their key retail system. So every claimed key on Steam generates a profit for the dev, and a fee for Steam. If you didn't buy it directly from Steam I'm sure Steam knows you generated a valid key with your tools(or a Steam tool, idk) and will have that provision on your contract
Both sides even profit from trading cards - I know, cents, but you multiply by howq many are bought/sold everyday and you get to a good number

2 years ago
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I was quite aware of the Humble Bundle zone restrictions, although it's possible that not all games are like that. I've won games from there that I've given away on SG, but nobody said they've got issues with it as they were not region locked or anything.

Maybe it was with that key particularly? If this process continues, you can say goodbye to SG in a lot of regions. 😖

2 years ago
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When I joined(not too long ago), seeing the little globe(region restriction) next to the giveaway, in 90% of the situations meant that it was for my region, and so I had less competition and better chances
Politics aside, pretty much 99% of the games with that globe right now mean that they'll not activate in Russia/Belarus
It would be a shame if the gaming community would disintegrate into regions, effectively reducing our interaction and shared experiences because of these policies.
Personally I not only allowed someone to reroll because it didn't activate in my region, I also had others allowing me to reroll for the same reason. The community is great

2 years ago
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We have to continue to support one another on this platform. Otherwise things will not work as it used to. Communication is key here. 😀

2 years ago
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Many indie games don't have regional packages. EU locks are also less common, since EU usually has highest prices, therefore those are often ROW/WW keys. However, if the winner of your giveaway is from a very cheap region, they might be affected, since they have their own special package.

2 years ago
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Yeah, that's exactly it. But it really depends on the games offered from Choice to Choice. I've had zero issues for the games, and maybe because I've not needed to give them away all of them. Maybe the restricted ones I've used myself. 😋

2 years ago
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While I agree that stores should inform you about locks, it's better not to rely on them, especially when you are planning to give the key away.
SteamDB is a great place to figure out how regional locks could be (the website relies on information from the community, so it might not list all packages for new or unpopular games yet). For this case just go to:
https://steamdb.info/app/872280/subs/
There you can see all known packages. The abbreviations already hint on the regions, but to see exact information on all affected countries you need to click each package. For instance this package: https://steamdb.info/sub/372360/ for Asia, including Indonesia (and not whole Asia, because India has its own package).

2 years ago
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This is very useful information. 🤔

2 years ago
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they already did that wayyy before, either bundle or direct buy
i know because i experience both
and coming from SEA region, we always getting the shittiest, some bundle even remove/change game from ROW. even worst usually just 1 less game and no compensation at all
having reglock still fine i guess, but directly change the game on bundle into less appealing game or just straight up removing games them is the scummiest thing ever (even worst without any cashback, just -1 games but same price)
what gives??? i PAY THE SAME AMOUNT OF $$$, using USD (i pay using paypal)

i see some comments say that publisher itself make reglock, well its true
but HB also publish some game AND they also make them reglock too
usually i found it on bundles

2 years ago*
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Yeah some regions seem to be getting majorly screwed over while paying the same price for the products :/

2 years ago
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2 years ago
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I guess you could also change the location of your HB account in the settings while browsing with a VPN (before purchasing!). Dunno if there are any reports of people getting banned for "abusing" their location change feature.

2 years ago*
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"not down to humble but publishers"

Well, but the price isnt is it? Thats my issue with humble

When i buy on steam or nuuvem for example im getting SA keys(im in brazil)- but, im paying steam regional prices

In most other stores and in humble when/if i buy im paying the same us dollars as anyone else.
In other stores, when i pay row/default prices i get row keys- except freaking humble.

Thats one of the reasons ive been pausing and getting waaay less bundles now, fanatical often misses me, and im being way more picky with humble

2 years ago
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Most sites do this to a degree - I notice it moreso with Japanese games, but a lot of the AAA publishers are greedy-ass sons of bitches, and like to region-lock stuff as well. I don't blame HB, Fanatical or any other site if they can only get region-locked keys. I've seen some nice deals on games on a lot of stores, only to find I can't even purchase them (let alone worrying about region-locks), and that's from someone who lives in a country that almost always gets ROW keys.

2 years ago
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