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Did you ever get a duplicate key from support?

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Quisty

I had a giveaway that ended recently and as I usually do with IndieGala links, I emailed it to the winner to not reveal the code myself. But it ended up being a duplicate.
Fair enough, these things happen, it's just the first time happening to me. So I contacted their support and received a new key the same day. However, the winner claims this is also a duplicate.
Now I don't want to start judging, but aren't they supposed to get their keys directly from the developers? What is the likelihood of this happening or has it happened to you before?

Edit: It seems other people are having issues with the Shakedown Racing One keys from Friday Special 30 bundle.
Another key turned out to be duplicate.

7 years ago*

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18 Comments
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This comment was deleted 5 years ago.

7 years ago
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niceguyjon

Have you check the winners account to see if he has redeemed

7 years ago
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LostSoulVL

I have it only happen to me with IG keys for Days of Custody and Axyos but I think it was because of dev troubles.

Lucky I had some DIG keys of those games so I could easily change them.

7 years ago
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FandF
(Game Developer)

yes i did.. it was Shakedown Racing One from Friday Bundle 30 and the support send me a new key and it was also a duplicate.. this happened just the other day :/

And since i see this Game on your GA page i think its the same for you :/

7 years ago
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combatbeard

This is probably the case here since one of their giveaways is for that game.

7 years ago
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TempeteJoachim
(Super Moderator)

I know of at least one other user who had trouble with a giveaway of this game so it's possible the devs or IG fucked up somewhere

7 years ago
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Quisty

Yes, this is the game. Thanks, now I'm sure the winner isn't lying.

7 years ago
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FandF
(Game Developer)

Hopefully IG can get new working keys :s

7 years ago
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Quisty

I just sent them an email to let them know that other people are having problems with the Shakedown Racing One keys from this bundle. I hope more people email them about the issue so I'm adding it to the op.

7 years ago
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WoodenKiwi

Never got a duplicate key from Indie Gala o_O

7 years ago
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Baxinger

yes happened to me with star sky...took 4 emails back and forth to get 4 keys working and I wasn´t trusting the rest

this wasnt IG though...never had problems with them

7 years ago
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Fnord

It's unlikely, but not outside the realm of possibilities. If they messed up once, they can always mess up a second time ;)

7 years ago
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MrFancyRat

Happened to me once, got new key in 1 day and it worked.

7 years ago
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DownwardConcept

To be completely honest I believe that neither of the keys are duplicates. My cynicism tells me that those people only try to get multiple keys and having that happen twice is ridiculous, but also highly suspicious. Just sayin'.

7 years ago
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combatbeard

I'd completely agree if not for stehan's comment above.

7 years ago
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DownwardConcept

Yeah, Quisty just told me about it. So I was wrong, but I'd still generally apply it. :D

7 years ago
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Axelflox

I think I only had to ask IG support for a new key once and the one they sent me worked fine.

7 years ago
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Quisty

I should close this. It seems all the other keys were dupes.

7 years ago
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