What is up with this system? Winners log into Steam but don't contact me for their gifts?

Srsly, this is an effed up system.

I mean I have gifted almost 150 games on GOG and decided to join this group a few days but my first two winners refuse to contact me. WTF?

11 years ago*

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Actually, We usually like to do it the other way round, where the gifter contacts the winner. In fact, most people here prefer it.

11 years ago
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Wrong.

11 years ago
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No, he's correct. I gift lots of gifts and I would be annoyed if my winners were adding/emailing me to ask for their game.

I'll give it to them when I'm ready to do so.

11 years ago
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Ops, i read wrong. My bad. :P He's really correct.

11 years ago
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It's correct. Most people around here think that it's rude if the winner adds the giveaway maker first.

11 years ago
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+1 - It's rude to annoying someone begging for the gift you won. I hate when people add me randomly, during the middle of gaming and trying to work out if they wanted to trade, get a gift, beg or try to scam me. Plus, I still have to double check it's actually them that won - I've had other people try to claim a gift in the past which they didn't even win!

The giver should contact the winner and give it to them in their spare time. This can be done via adding the user or simply via email at any time. Easy, if they don't accept the "add friend" in a timely manner, I just throw them the prize via their email (that they spos to keep up-to-date), steam has gift via email builtin as well.

11 years ago
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+1

11 years ago
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that's the way it is, much faster as i think ^^

11 years ago
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This is pretty correct.

11 years ago
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or you can just send it to their email as most of people do

11 years ago
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+1 for the Alan Alda avatar.

11 years ago
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This is not very right...

11 years ago
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This is what I do and what the system appears to expect you to do.

11 years ago
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There's no right or wrong way pal, it's a matter of choice.

11 years ago
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It's normal for the gifter to contact the winners in order to give them their games.

Usual practice is for winners not to hassle the gifters, and leave them alone to give the games in their own time :)

11 years ago
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Well I don't want to beg people to take my gift - two emails and a friend request on Steam should be enough begging. To see that they logged onto Steam and clearly got the message on their page is like being slapped in the face. Guess this just isn't the place for my kind of generosity - the kind that expects basic civility.

11 years ago
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a great way to do it is to put a message in the message box for the gift that you are giving away, when you create the giveaway. this tells the people how you want to send the gift. then once the giveaway is over, put a message in the giveaway stating that you sent them an invite or a message on their profile (if they allow messages on their profile) & re-remind them how you intend to send the gift & that you added them. it doesnt matter if they made a comment in the giveaway or not. I know not everyone likes sending gifts through email. whether they get a message in their message box or not, this is one way to show proof that you tried. i hate sending gifts through email.

if they dont respond in 7 days, then contact support & do a reroll.

if you ever need advice, hit me up. im always here to help, buddy :)

11 years ago
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I am on my 5th giveaway here and I have sent my previous 4 through email as stated in my giveaway descriptions. All I do is mark it as steam gifts and include the name of the game and the code and I have gotten feedback within 24 hours on all of them.

11 years ago
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"Guess this just isn't the place for my kind of generosity"

I'm not even going to look, but I bet you are giving away bundle games

11 years ago
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And your point is, "You are cheap because you only gift cheap games"? Thanks hookahs! Very kind of you to explain the general sentiment of Steamgifts and might I add, thank you for being honest! I'm glad to know that SG doesn't want my crappy gifts and that my first couple of giveaways to test this system have shown me the way I can expect to be treated if I hang around. So thank you!

mutters something about looking gift horses in the mouth

11 years ago
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Yeah, one person's snide remarks doesn't reflect every single person, or the community as a whole. Honestly, it just looks like, throughout this whole thread, you've just been looking for a reason to feel superior than this website and not use it. Honestly, if you don't want to use it, don't. But don't start making stuff up and generalizing the whole community to "justify" yourself in not doing it.

11 years ago
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I could email the gift but if they can't be bothered to friend me for the gift - hey we can unfriend asap - then how can I expect them to mark it received? Then I have to wait seven days before complaining? Srsly, I am a grown-up and I can immediately see how this system does NOT benefit a gifter. So why should I even bother?

11 years ago
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Be more patient, only 20 hours passed. No need to hurry. After some successful giveaways your limit for creating will rise, don't worry. :)

11 years ago
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And this experience would encourage me to create more GA's why? ;-p

11 years ago
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As more people make HIGH CV giveaways - Sometimes it's pre-purcahsed games or just games that are small or big for the high CV community.

11 years ago
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You're supposed to send the winner their winnings. Why would they contact you first? That makes no sense.

11 years ago
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You need to patient if you have added an extra step to the process. Most things that I've won have just been emailed to me, and most of the time I just send the gift via email unless I see the person online when the giveaway ends (only a couple of times). The times when the gifter wants to contact me first before sending the game has taken longer in all but one case, mostly because of time zone differences.

11 years ago
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system does NOT benefit a gifter. So why should I even bother?

System is not made to BENEFIT you, but to allow you to share the games with people who don't have them and want them. If that is a bother, then don't do it.

Also, read the rules - it's not the rule for winner to accept your friend invite, but for you to send them the game via e-mail they wrote when they registered. Everything else is voluntary.

11 years ago
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It can happen... just contact support if they don't get it after a week and request a reroll (:

11 years ago
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I am angry becaue people don't take my things!!!!! Lol why so mad? What's the hurry m8?

11 years ago
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Um, I'd like to move on with my life?

11 years ago
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And in what way is this preventing you from doing so?

11 years ago
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if someone adding you to their friend's list is preventing you from moving on with your life, you have other issues going on my friend.

11 years ago
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Usually you need to throw together a description for your giveaway if you have some sort of special rules, needs, or requests being made of the potential winners. Since it is up to the giveaway holder to establish contact and hand out the gift, you will have to let people know in advance if you want them contacting you first. It hasn't even been a full day for either of your giveaways either, so be a little patient and take the initiative to perform the duties you've agreed to. Welcome to SG.

11 years ago
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And you think those are actually read?

From what I can tell, the people that won my gifts have entered literally thousands of GA's. I'm sure the "rules" that I've carefully crafted will be carefully noted.

Listen, I don't mean to be snarky but I have to tell you as a person who has run businesses for many years, I have a few bones to pick with this marketing scam for Steam.

Let's start with delivery and acceptance;
Usually the person getting something is the one with more responsibility and greater risk - not the person delivering the goods. Can you see how the exact opposite is true for this site? I, as the person delivering the goods, has the greater risk here -
1) I must contact the winner and hope they get back to me timely (20 hours to check your email isn't unreasonable but ok - let's say three days. Do you personally NOT check your email for three days? I suspect you hardly wait a few hours, amiright?)

2) After I've contacted them and they get back to me, I deliver them a value in the form of a gift. Then I have to wait until they decide to log back on to SG and mark that gift received.

3) Then and only then is my value marked as a contributor. And then and only then can I be allowed to gift again.

Really? Do most gifters just not care if their gifts are graciously accepted in a timely manner? Why does this model continue to exist? How many gifters experience this and just walk away?

But ok, patience is a virtue.

11 years ago
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SG is not a Steam affiliate and is in no way some kind of Steam marketing venue (or "scam" as you put it).


FAQ:
Are you affiliated with Steam?

No! We are a collective of avid gamers who enjoy Valves incredible digital distribution service.
11 years ago
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Ok. Fair enough but let's just call a horse a horse. This site benefits Steam. It encourages gamers to check out games on Steam before they enter a GA. And it drives buyers to Steam. As such, in effect, it is marketing for Steam and most likely Steam is supportive of SG - even if it's just allowing sync and official branding of games.

Perhaps in my ire at discovering the faults of a system that penalizes those who give - or at least does little to help deliver the goods it solicits to keep itself viable - I may have used an incorrect or badly worded message. Scam is a bit harsh judgment before all the facts are in...

11 years ago
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While I'm sure Steam enjoys the sales of games used for gifting, and some free advertising; it's mostly just another gaming community.

We're no more a part of Steam's marketing than Reddit Gaming, Gamefaqs, Destructoid, etc.

As for your other points, I agree on some of them which is why I'm picky about my gift recipients (as I mentioned in my post below).

11 years ago
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Really? Do most gifters just not care if their gifts are graciously accepted in a timely manner? Why does this model continue to exist? How many gifters experience this and just walk away?

  • Yes, really.
  • Can't speak for anyone other than myself, but no, I don't care. They have a week to accept the gift, it doesn't affect me one bit if it takes them 20 seconds or 167 hours, 59 minutes and 59 seconds.
  • Because it works. I've been here for over a year and you are the first gifter I've seen so pissed about this, not even exaggerating.
  • Rhetoric question. There's no way of knowing but the site keeps growing, so it's safe to assume that not a significant amount.
11 years ago
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Why are you even approaching gifting as business? You don't deliver value in form of a gift, you simply deliver a gift. Just send the game via e-mail, write a few words to make the winner feel a bit happier and go on with your life.

I understand that if you want to create a lot of giveaways it can be annoying to wait for winners to claim their gifts. But that's how the system works - as you gift more games you're allowed to create more giveaways.

11 years ago
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"Listen, I don't mean to be snarky but..."

Not only are you being snarky, you're being snarly. You're venting your frustration at everybody who responds to your request for information, some of whom are actually being helpful.

You are new to the site, so it isn't surprising that you aren't used to how things usually happen, here. For starters, however, you will want to read the FAQ. I say this because your comments would seem to indicate that you have not yet done so. Also, I think it would be good for your peace of mind if you break yourself of the habit of expecting the world to run itself the way you think it should. How we choose to perceive things plays a large part in how we feel about life in general.

1) In any exchange, responsibility and risk are shared between buyer and seller. If you truly know business, then you know that. The reason many of today's businesses fail is because they fail to understand that point.

2) The time limits set by the site are clear: delivery and redemption of the gift are to be finished in seven days. Different individuals will have different ways of dealing with this requirement. If you find these terms unacceptable, you can always choose not to gift.

3) CV is only calculated after both the giving and receiving of the gift are confirmed. There are many reasons for this, up to and including the fact that people can, and sometimes do, fail to follow through on point #2. Such cases will then involve re-rolling the win and dealing with a new winner.

Despite the frustration you have been experiencing due to others not behaving in the manner you expect, the current system has been around for a while and has been continually tweaked so as to be both workable and relatively efficient. Many problems are avoided, and those that do crop up are dealt with in an expedient manner. Give yourself time to get to know how things work around here and you should find yourself under a lot less stress.

11 years ago
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Good post.

11 years ago
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Ok, fair enough. I'll wait but really, if you got an email plus a PM on your Steam profile that you won a gift, would you just ignore it?

Maybe I'm tilting at windmills but to me that smacks of something I don't want to smell. Perhaps I'm too old for crappy, ill-mannered behavior. Certainly the system for a gifter is tilted towards the giftee behaving appropriately...so far I'm not encouraged. Just sayin as a new-comer that this seems a bit screwy. And it certainly isn't making me feel all fuzzy and warm about future contributions.

11 years ago
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Edit your description of that giveaway to say "I'll add winner on Steam." When the guy checks to see what he won, he will likely notice that. People don't always notice invites/comments - they might have notifications turned off. It could also be a case of the guy is just busy with real life and isn't actually around. Just because they show online or even in a game, doesn't mean they are actually there and deliberately ignoring you.

11 years ago
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Indeed. Remember that it is possible to set your Steam "state" to a static response (e.g. "Online"), regardless of what your actual state may be. I once forgot and left myself as "Busy" for a couple of days....

11 years ago
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My Steam is open 24/7, doesn't mean I'll see an email or PM right away. I'm not necessarily in front of my computer all the time. Personally, I'd probably notice this really quick, but someone like my GF might not see the email or PM for a couple of days because she just wouldn't bee looking.

11 years ago
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Imagine if the very minute the giveaway ended, you had the winner, or winners if you gave away more than 1 copy, messaging you on steam, sending you friend requests, emails, and all sorts of things, asking where the game was and why you hadn't given it to them yet. Wouldn't that be a lot worse?

11 years ago
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no, worse is when some guy pretends to be the winner and you don't spend adequate time checking that he really is the winner and assume he is.

that's why we prefer adding winners, not for winners to add us.

11 years ago
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This to. I was thinking this when I typed this out but didn't feel like adding even more points and cluttering my main point. Someone renames their steam account the same thing, you might not even notice if you did check.

11 years ago
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This is why all winners are labelled as "Anonymous" until they actually claim their gift though. So no one can actually know who the winner is from the giveaway page itself. iirc this was an issue when the site first began, but was changed a long while back.

11 years ago
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This is the reason all of my giveaways are in groups or for high contributors. At least I know that they: 1) Understand how to use the site, and 2) Appreciate the fact that I am giving away a game as they are gifters themselves.

Just my 2 cents.

11 years ago
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Excellent point.

11 years ago
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+1.

11 years ago
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Jesus ...

11 years ago
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Was there something wrong about what I said? I've gifted No-CV Public GAs in the past and some people don't reply when you give them the game; or they just go "thx - unfriended 1 second later".

Not saying everyone is like that, but I've had far better gifting experiences using my current method.

11 years ago
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there are good seeds and bad seeds

your choice is to create a glass dome, collect some of the good seeds and ignore the masses out there.

in other words, you're creating exclusivity and bragging about that exclusivity. i don't think that's a very wise move when speaking in a public place.

11 years ago
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It's not a matter of being elitist or bragging about CV, it's just that I've had negative experiences with the "no-CV/Public" crowd and I'd rather my gifts go to people who I want to have them.

There are plenty of public/no-CV GAs running all the time; I'm not hurting anyone, just gifting how I want to gift :)

11 years ago
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Looking at the games you won it look like you are part of the crowd you talk about negatively :P

11 years ago
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What did I say negatively about Group giveaways? I said they are my preferred method of gifting (along with high CV). What is negative about that?

11 years ago
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public... now you got it? :P

11 years ago
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He wasn't the one who was criticizing anything -.-

11 years ago
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I still have no idea what you are referring to.

First off, I wasn't criticizing anything. I was stating my own personal preference in how I give away my gifts. No where did I say that Public No-CV Giveaways are bad; all I said was that I've had a few bad experiences with them and now I choose to gift differently.

2nd, I've only won 2 games that have been Public+No CV (3 is you count GAR). Out of 41, it's only a fraction. I win most of my games in Group/Private/High CV; and that's where I give back most of my games. Seems fair to me.

11 years ago
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Eh, don't waste your time. These guys clearly have reading comprehension issues. You have zero need to defend yourself.

11 years ago
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If I'm giving away a Steam key, I'll always do it for contributors. I've had far less problems with them as they do understand how the site works.

For the no-CV giveaways, I pretty always do them with Steam gifts. That way I can just send it to their email and if they don't mark it as received after accepting them, I've got proof right there for support to correct the situation.

11 years ago
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I can understand that, I've just had a few too many rude or annoying situations with the no-CV public that I just don't want to deal with :P

11 years ago
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Yes, but that's still pretty shortsighted. I won't pretend there's a lot of idiots around who would do that, but I know there's a good number of us who aren't. The vast majority of my rather large steam collection is gifts. I don't think in the 5 years I have been on Steam I've spent over 200 bucks total with all the bundles included. I simply rarely have money to do anything. But that doesn't mean I'm a douche and pull stupid crap like that on the occasions I win. I'm sure there's others like me, but I guess the overhwleming jackass quotient really does get people down around here. Kind of sad, honestly.

As for the whole exclusivity thing, yeah it won't win you friends with the masses. But to each their own. I don't particularly love it, but I get it anyways.

11 years ago
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I did forget to add that when I do giveaways for the forums goes they are usually No/$1 CV private GAs.

Generally, forum goers are a nicer lot; regardless of their CV and I wouldn't want to exclude them. They are also more likely to have read the FAQ and understand the site.

11 years ago
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Fair enough. A good bit of the forum users are better than your average random I'd imagine.... but probably not all of them ;P

11 years ago
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If I won a GA that needs the creator and me to be friended on Steam a) I'd wait for them to friend me so they can do it when they're ready and not being in anyway rushed by me and b) if not otherwise stated I'd assume they wouldn't want to keep friended (and I have only one friend on Steam so it isn't like I wouldn't mind another friend or two).
Not everyone knows what exactly is expected of them and not everyone who doesn't react the way you want them is intentionally rude or doesn't care. Human interactions can be damn difficult. Just saying.

Of course if the OP means that s/he contacted a winner and they don't contact them back that is frustrating and not okay.

11 years ago
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You are 100% correct that not everybody who wins would be rude etc, it's just in my experience thus far I have had better luck this way. It's nothing against any user, but for every nice person there are 10 jerks :)

Also, see my reply above about Private/Forum giveaways which are an exemption to my original post.

11 years ago
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what's wrong with saying thanks and then unfriending? Why should someone decide you are friends just based on receiving a game? Yeah no, that is not how friendship actually works. I sure as hell aint keeping people on my friends list unless I have gotten to know them in streaminators chat. I appreciate gifts, but no reason to deem someone a friend.

11 years ago
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Simply saying "thx" and unfriending immediately doesn't sound appreciative.

11 years ago
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Not what I mean. I don't expect a permanent friend from a SG giveaway, but it seems rude to just take the key, write "thx" and de-friend. Doesn't even give me a chance to say "you're welcome, enjoy the game" or whatever.

Also, I'm speaking my opinion, which is that I find it rude. People wanted me to explain my motives of how I gift so I did so. If you don't find the behavior above rude, then good for you; but I do.

11 years ago
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+1

Not saying kick the new guys. But much easier to dealt with people who has been here than newbies.

11 years ago
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think you should add them to friendlist and later talk with them, when i won something i never add the giveaway creator, dont wanna look greedy or beggar, or for some reasons he can do a reroll and i feel like an stupid

11 years ago
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Me too :l

11 years ago
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You should be the one adding them, then explaining they won something from you and that as soon as they receive it, add it to their library and then checking the "Gift Received" checkbox under the "Giveaways" menu -> "View Won".

11 years ago
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This is exactly what I have done - As the gifter, I sent them a friend request, emailed them twice requesting that they add me on Steam so that I can give them their gift, and put two notes on their Steam profile.
I can see that they have logged in to Steam a couple of times since I've done all these actions... so why no contact with me to get their gift?

We do NOT have to remain friends - just do the transaction so I make sure they got it and it didn't go to their spam folder in email - then we can unfriend each other.

11 years ago
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Most people don't bother reading emails unless it's important. As for comments on their profile, it's only as good as putting a memo on a obscure place and hoping they read it. I would rather do a PM instead. And you should be more patient, the 7 days rule is there for a reason.

11 years ago
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I prefer when people actively friend me, but if they don't, I add them via a steam, check back the next day and then message them. We can offline message now, so no need for them to be online even.

11 years ago
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And soon, offline trades.

11 years ago
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  1. Why do you think the winner saw your invitation on Steam? Did he/she tell you that he/she looked at his/her notifications today?
  2. SteamGifts says you will send the gift to the winner by email. It doesn't say that the winner should contact you. That would be rude. The winner is supposed to wait for your email.
  3. If you ignore the rules, you're just going to annoy people, even if you're being generous enough to give away games. You can sometimes get around the rules by writing your own rules on your giveaway. For example, you can require that the winner add you on Steam.
11 years ago
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If I won a giveaway, I would definitely not attempt to contact the giveaway creator. That just reeks of being rude (to me anyway). Honestly, if you don't like the "customs" SteamGifts has, you don't have to be here.

11 years ago
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This sums it up.

11 years ago
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I am the gifter. But yes, If I don't like the custom of winners not getting back to a person trying to GIVE a gift, then you're right, this isn't the place for me.

11 years ago
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Deleted

This comment was deleted 5 years ago.

11 years ago
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This is a fair point that I don't feel is made enough. The winner wasn't always anonymous, and there was massive scam potential when a giveaway ended where others would sweep in and take the prize that wasn't theirs. This still happens, mind you, but it's on the person running the giveaway to be observant, patient, and mindful of who they're in contact with in the end. There's an awful lot of ways to get a gift out to a winner, and SG tries to guide you to the best routes. Less spam, less scam, and plenty of time for the person on both end to take care of things. You never know who is doing what or why at any given time, and can't assume that they're just avoiding you. I for instance like to keep Steam Chat open as a method of quick contact for family members, but that doesn't mean I'm paying any bit of attention to my notices unless I see the green bar here first.

11 years ago
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As the gifter, if you have a preference as to how the gifting should happen, I think it's up to you to specify it in the notes for your giveaway. If you didn't spell anything out, then I don't think you've got a right to complain.

11 years ago
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you can email code to the email provided or you can gift it to the email provided

11 years ago
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He will NOT HAVE EVIDENCE that he sent them trough steam/email right?History shows trade only?:)

11 years ago
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Yes he will, he will have the emails...

11 years ago
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And screenshots of e-mails.

11 years ago
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Have you actually read the FAQ to know how Steamgifts works?

After your giveaway has ended, the winner will show up on your created giveaways page. You have one of two options when sending the gift...

Option 1: Copy the winner's email address (blacked out for privacy), head over to your inventory, select the prize and click 'send gift', and paste in the email address from your created giveaways page.

Option 2: Add the winner to your friends list, and invite him or her to a trade when you're both online.

After you've either sent the gift (Option 1) or traded it (Option 2) to the winner, make sure to tick the "I Sent This Gift" box on your created giveaways page.

11 years ago
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Personally I just add the winner in Steam and if s/he isn't online, I send it through email, mark it sent and consider the matter solved. I occasionally visit my created giftaways to see if the gifts are marked received. I have no stress about whether the winner is gonna get the gift, mark it received or not, since I've done everything correctly and I don't really care if the gift is gonna be rerolled or not.

11 years ago
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That's how I've always handled it.

11 years ago
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Inb4: Where's my contribution value?!?!?!

11 years ago
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won't it ppear on his profile, after GAs get marked as received?

i see he invested 50$ in GAs so after winners mark their GAs he should receive his CV... ;)

11 years ago
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They aren't suppose to contact you.

You are suppose to email them, if that fails add them on Steam.

11 years ago
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I know - I've contact them - both by email and by Steam friend request.

11 years ago
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Thats good, if they don't respond in 7 days you can re-roll it which would pick a new winner I believe.

Shame your having problems your first time here, good luck though.

11 years ago
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What problems? He expects people to respond in less than 20 hours. They could be sleeping with a PC and Steam turned on, so the would appear online, but would be asleep/at work/at their grandma/in the hospital...

He should just wait a bit more, and use that time to read the rules.

11 years ago
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Didn't see how long ago it was, my mistake.

11 years ago
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11 years ago
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The giveaways ended a day ago, be patient. They have a week to accept the gift (they may be busy, people have lives you know!) and if they don't accept it, re-roll. Why are you getting so annoyed by something so trivial?

11 years ago
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He is new to the site, he was used to do with other way in the other site. Thats why. He don't understand that everywhere are different manners,or maybe he know and understand, but he don't like how we do here. =P.

11 years ago
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Deleted

This comment was deleted 5 years ago.

11 years ago
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Closed 11 years ago by Momo1991.