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Humble Bundle problem

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zekonja

So I won the the giveaway and creator sent me a humble bundle link I clicked and I inserted my name a e-mail 2 times, and was apeared the message that I will receive the e-mail within few minutes, but after half hour I didnt received it so I have requested the e-mail to be resent and apeared this message:

Confirmation

Thanks! You should receive an email shortly. If you don't receive it within a few minutes, please check your spam filter.

If you think that you may have purchased the bundle with a different email address, feel free to enter that one in as well, below.

But still nothing after 2 hours, and I requested the e-mail to be resent several times but still nothing. I'm not sure why they asked the e-mail from where is purchased the bundle? I also sent the e-mail to support.

Has anyone had the same problem?

12 years ago*

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15 Comments
Roloca

Have you tried with other e-mail accounts?

12 years ago
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zekonja

Always the same e-mail. But I was logged in on humble bundle wih one different, I don't know it does metter but I don't think so.

12 years ago
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KeeperOfMonsters

Are you using hotmail? if so - that might be a problem. idk why, but for me HB wasn't working with hotmail account. After I switched to google/gmail everything works like a clock.

12 years ago
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zekonja

Nope, I'm using local e-mail provider from my country but when I buy bundle the e-mail arrive in a second.

12 years ago
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SeaGoblin

lol use a mainstream email provide. problem solved

12 years ago
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zekonja

mainstream e-mail provider? I don't think that now I can use some other e-mail at all because the game is already claimed.

12 years ago
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ElvisPrime

I'm going to ask the obvious... Did you actually check your spam folder?

EDIT: Also

  • Did you win a Bundle GAME or an actual entire BUNDLE?
  • Do you have a Humble account, with Steam account associated with it?
  • Are you logged into your Humble account BEFORE you click the link?
  • What did you win specifically? (Determining if it's a new bundle or old bundle, which is handled differently)
12 years ago
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thegodoftitsandwine

It was my giveaway. It was a gift link for Hitman Absolution f4om the current bundle. This was the first gift link generated from that bundle however others have been claimed and even played.

12 years ago
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zekonja

In your key list it appears as redeeemed?

12 years ago
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zekonja

spam folder checked.

1Q answered by DakotaThirce

2Q and 3Q I was logged on humble account not linked with steam, I clicked the link and they asked me to insert my name and e-mail two times. I inserted the e-mail witch is not the e-mail a was logged. I don't know if that may be the problem, I didn't even noticed that I was logged when they requested me to insert the e-mail but however I dont think thats matter.

4Q answered

12 years ago
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adam1224

Be patient, and contact Humblebundle. This is sadly a quite common problem with the new bundles, they'll help as soon as they can. (Can take even days, they don't have too many employees)

12 years ago
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zekonja

Thanks, I have already sent the e-mail to support. Now I can only wait.

12 years ago
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thresher3253

Maybe waiting a bit more than a couple of hours? Jeez, relax...

12 years ago
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zekonja

...take it easy xD

12 years ago
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EViLiSLuRKiNG

well if you have a humble bumble account you should have no problems getting it resolved and if it has not been redeemed i have never had issues with them so far but things do happen

as long as when you click on the link and it does not notify you it has already been redeemed you should be alright and sometimes email take awhile one time it took 24 hours to get a confirmation email to join a forum lol

12 years ago
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Closed 12 years ago by zekonja.