Dont bump the ticket, it will put you and the end of the queue as far as I know.
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Don't bump the threads, you'll get back to the last place on the queue.
And, I don't know how long will took them to reply, have requested a reroll myself, hope doesn't get more than a week.
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You can blame all the people giving away Spriter....
Edit: I just checked the queue, and there were over 2,000 tickets for Spriter alone the last 3 weeks....
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sorry for bothering you but what happened with Spriter?
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a shitload of DLCs were given away in bundle, these DLCs are pricy so lots and lots of ppl purchased them to farm CV. As these are DLCs Steam does not report you owning them via API thus SG cannot see you already own the DLC and allows entering for it. considering how many ppl use bots to autojoin GAs not to mention non-botters just not checking their DLCs owned it results in thousands of GAs won for DLCs already owned and ppl requesting rerolls.
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the winner marks as not received if he's an asshole (or he just wait until reroll happens like any normal person would do), you have temporary not-received, your reroll ticket eventually get's answered, new winner is chosen and the moment new winner is chosen you no longer have not-received, you send key to new winner and he marks as received. What other would happen? ;p
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yes. Longest so far I waited for a reroll was 1 week and 2 or 3 days, nothing bad happened with this. Also support are not idiots - they are not gonna suspend you for not delivering game (aka making FAKE GA) without checking first that you already have a pending ticket for a reroll for said GA. Nothing bad will happen to you other than time wasted for reply. but again - we have very few support members, and like jatan said above, there are already thousands of rerolls waiting because of Spriter spam.
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I'm starting to get very desperate. On Saturday it will be two weeks since I opened the "request new winner" support ticket and there is still no response. If you look at my profile you'll see the current winner marked "not received". If you look a little closer you will see why I'm requesting a new winner. I don't know what to do because of this situation that has been made worse by a lack of response. :(
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there is no reason to worry, sooner or later support will respond.
That being said, since what this person did was quite some time ago there is a big possibility that he was suspended for it in the past already, and you will then not be granted reroll - in this case decision is yours, send game or do not send, have not received and risk potential 5 day suspension.
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I tried chatting with the winner again and they said they have already been suspended for multiple wins, so I'll have to trust them and hope to never have to use support again (it's awful, unfortunately). I cancelled the support ticket and sent the key after chatting with the winner.
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Keep bumping/spamming tickets and you might even get banned!
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How long is responsible support?
I wrote a request for reroll more than a week ago (I need 3 reroll my giveaways).
I bump my ticket, but nothing happens.
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