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Problem, please help with received and i dont want ban in steamgifts :(

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Voidolt

Hi. Im Won Syberia Bundle from steamgifts.
im received gift, got from email and i have massage :

There was an error processing your request by:

This gift has been received.

Im check in my inventory and i dont have this game...

Please HELP

11 years ago*

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16 Comments
mangenkyo

What? I don't get it.. You received an email saying that?

11 years ago
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DavidSarif

Someone seems to have clicked the gift link before you.

11 years ago
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DeltaBladeX
(Senior Moderator)

Get in contact with the gifter to sort out the problem.

11 years ago
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Voidolt

i'' try but i check him inventory and he's dont have syberia bundle...

11 years ago
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RanTH

Why check on inventory, have you checked your library?

11 years ago
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Voidolt

Yes and i dont have Syberia 1 and 2..

11 years ago
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TheDopefish

Was it a key or a gift?

Anyway, do NOT mark the giveaway as received and get in contact with the giveaway creator.

If he does not deliver the game(s), you can mark the giveaway as "not received" 7 days after it ended.

Nothing else you can do.

11 years ago
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Icebound

It says you won Syberia 2 months ago. Maybe that has something to do with it.

11 years ago
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Voidolt

Yes. is syberia 1. and i won next bundle Syberia.
http://www.steamgifts.com/giveaway/HKHmK/syberia-bundle

11 years ago
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DavidSarif

maybe the creator of the giveaway requested a new winner. If you already have one of the games in a bundle he could ask for another winner.

11 years ago
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Voidolt

But he's dont have gift syberia bundle...
and im won 2 month ago syberia 1 not 2 . and bundle syberia here 1 and 2 . and i dont have syberia 2..

11 years ago
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DavidSarif

yes but if you have one of the games from the bundle the creator of the giveaway has the right to request a re-roll and a new winner. You didn't ask the creator of the giveaway if he was okay with you entering his giveaway despite having one of the games in your inventory ?

11 years ago
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Voidolt

creator giveaway don't have syberia bundle gift. there is not availabe. dead gift...

11 years ago
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DavidSarif

You should contact the creator of the giveaway. Tell him you could not activate the gift.

11 years ago
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Voidolt

ok. im waiting . now he's offline.

11 years ago
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TeeJax

Try restarting your Steam client. Alternatively go into your 'account details' and see if it's on your list at the top under 'Licenses and subscriptions'.
(Should be here)

11 years ago
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Closed 11 years ago by Voidolt.