So if you send a key and it has been 7 days and there is no response of the key being received you are supposed to ask for a reroll. Well what happens if the person who one used the key and refused to mark it received? Then when you reroll the new winner will get a used game key. Do you just contact support about this issue or what should be done in this hypothetical case?

8 years ago*

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The user that activates the key and doesn't mark it as received gets punished, your giveaway gets deleted I suppose. Nothing to be done for the key they activated though.

8 years ago
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You can "request feedback" as well.

Edit. Go to support, new ticket and choose "request received feedback"

8 years ago
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+1. after the key were exposed... there's no guarantee at all that it will still be working when reroll is done. just prove to support that key is legit from wherever it comes from and ask for a received feedback. besides that... if winner is a reliable user, I think reroll may be a good option.

8 years ago
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Agree. Requesting that the game be marked as received by support is best for lower-level giveaways. If it's a higher-level giveaway or a group giveaway where you think the person is normally reliable but for some reason has had an unusual lapse, then a re-roll is OK.

8 years ago
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Deleted

This comment was deleted 2 years ago.

8 years ago
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Closed 8 years ago by AbvAvgJoe.