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Reroll - a quick question

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Thirteen13

So if I request a reroll and the support doesn't reply within 7 days, do I have to send the key to the original winner? I think the answer is "yes, I do", just want to be sure. Thanks! ;)

8 years ago

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10 Comments
IovoI

Afaik, no, you just have to wait for a response of the support.

8 years ago
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Mihey3Z

but if i get answer from support "Denied"?
All i will get in this situation is +1 "Not recieved" (ಠ_ಠ) from giveaway winner

8 years ago
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JustArchi

If you got denied reroll request then you have to give winner the game.

8 years ago
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LostSoulVL

This.

8 years ago
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MikuIT

If your re-roll request gets denied, then you should send the game to the winner, who would then need to mark it as received (or they would risk a permanent suspension for misuse of giveaway feedback).

8 years ago
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JustArchi

Nobody will ban you for not delivering the game if you have reroll ticket waiting in the queue, because that alone serves as a proof that you do have intention of delivering the gift.

So answer is - no, you don't. You can wait as long as it takes, although I'd leave a message for the winner so he knows what is going on.

8 years ago
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Thirteen13

That's certainly good to hear, thank you :) Yup, will try to get in touch with the original winner.

8 years ago
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IovoI

I think Archi has just answered your question. I can only add a hint that once you've sent the support ticket don't touch it until you'll get reply from support cos every bump sends your ticket at the end of the queue.

8 years ago
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Thirteen13

Good, good :) Ok, won't touch it until I get their reply, thanks :D

8 years ago
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Thirteen13

Alright, a quick update in case anyone cares: support replied and denied the reroll (bummer). Again, thank y'all for your comments :)

8 years ago
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Closed 8 years ago by Thirteen13.