I believe you can talk with support, if you have evidence that they received the gift.
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You tried to add him on steam, not just contacing via e-mail?
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Hello, a month ago I created a giveaway for the game F.E.A.R. 2 and sent to the winner an email with a link to redeem it. This user confirmed to me by email that he received the gift and was very happy, but didn't bother to leave a "received" feedback, despite my request to do so. Is there something I can do to see my gift recognized as sent and received?
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