EA's Origin- they make you pay for their mistakes

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Here's why you should never buy from EA or origin.

You are now ready to chat with Simple.

Simple:
Thanks for contacting EA Help! My name is Simple how may I help you?

you:
Hello Simple. I contacted EA support yesterday about an issue. My mass effect key that came in the box was "invalid". I was supposed to be contacted today but I didn't recieve anything.

you:
So I decided to contact you guys again.

Simple:
Okay.

Simple:
*****, may I know from where you have purchased the game?

you:
I purchased the game from a major electronics and software retailer in the country I am in right now for work purposes.

you:
The game came in the original box with the manuals and everything else, but the key was invalid...

Simple:
Okay. Please tell me if you have contacted the retailer regarding this issue?

you:
I have. They say they cannot help and I must contact the publisher. They do not take returns on software products and do not provide support for it either.

Simple:
Okay. I’ve an alternate solution for you. Our Warranty department should be able to address your concern which can be contacted through the link:

Simple:
http://help.ea.com/article/electronic-arts-warranty-policy

Simple:

Simple:
You can also reach the Warranty department at the following address:

Simple:
Mailing Address:

Simple:
Electronic Arts Warranty Department

Simple:
9001 N I-35 Suite 110

Simple:
Austin, TX 78753

Simple:
The Warranty Department would provide you a sealed copy of the game which can be sent to the Retailer for a new code.

Simple:

you:
Well, the problem is, I bought this product on the 4th of May of this year along with 20 other EA products. I have been playing them one by one and I only recently got a chance to install mass effect.

you:
However, the warranty terms seems to indicate that a key will only be provided from 90 days from the date of purchase?

Simple:
Yes, upto 90- days, its for free. After 90 days, it will charge.

you:
what, so I have to pay to get a key that was supposed to work in the first place?

you:
I can understand if it were a case of defective physical media: i could have played the product or damaged it myself, but this is EA's mistake

you:
I do not see why I should be paying for an error made by the publisher and?or developer

Simple:
I understand that but due to policy consideration, I won't be able to assist you in this matter.

Simple:
http://http://help.ea.com/article/electronic-arts-warranty-policy

Simple:
Please visit this link for more information.

Simple:

Simple:
http://help.ea.com/article/electronic-arts-warranty-policy

you:
Yes, thank you. You alreayd sent the link to me. But the link is useless for me, because my manual and physical media is all intact.

you:
I need a working cd-key, my product is in good shape and I do not need a replacement

Simple:
In that case, you can buy a new code from warranty department as you have the disc.

you:
Right, so how do I contact the warranty department? Do they have an email?
Simple:
Yes, all information is available in the link.

you:
The link you sent does not have any links to an email

Simple:
Oh may bad.

Simple:
They don't have email address. You can contact our phone support for more information.

you:
right.

1 decade ago*

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64 Comments

mindphaser

Simple: What seems to be the origin of your problem?

you: A game that I purchased legally won't work.

Simple: That is a recurring issue we have.

you: Well, how do I fix it?

Simple: You can't, your game won't work.

Simple: But there is a workaround for our future titles.

you: What kind of a workaround?

Simple: Just pirate all of EA games from now on.

Simple: It's simple.

1 decade ago