Do you ingor my tickets???

"Add Game to List" requests are not automated in any way

Not the requests, the game adding itself. To put it differently, they meant that because games are usually added automatically there shouldn't be a large volume of requests.

there is no way for us to add custom games/packs to the list at this time

I thought it was possible since giveaways for some bundles can be created, but I guess it is because these bundles come as a single key ?

I'm more curious to know how old the oldest one in the queue is and why it's been there for that long. I am an admin on two different gaming forums/websites and they both have way more staff than SG does and issues with support requests not being addressed are almost non-existent. They have far less members too so wouldn't it make sense to add more staff to alleviate these issues? Looking at my admin panel for one of the sites (which had a peak hour yesterday of 47,638 concurrent users) I see a total of 12 support tickets with the oldest one being only 11 days old and that's only because no one has been able to contact the person that submitted it.

Not to beat a dead horse but if I spent a few hours digging through these discussion threads I can find literally hundreds of comments about there not being enough staff to run this place - including comments from some of the staff themselves. With all of the work that was put into the redesign one would think that the staffing issue would have been addressed during that time too. I've been here for over two years and have heard complaints about it since day one and have seen very little improvement.

Is there some sort of secret society involved that prevents the adding of more staff? Many have volunteered, including some very helpful and supportive members who have been here for a long time. I don't understand why people who are willing to volunteer and do something for free are being ignored when there's so many unanswered tickets and obviously not enough people to take care of them.

Why is there an "Add Game to List" option if there's if there's no way to add custom games/packs without an Admin (who isn't around) to do so? Giving the user base false hopes by offering a service that can't even be done or the only person who can do it is hardly ever around makes no sense.

oh well, that would complicate things.

Yeah it's rare but some bundles come in as single key, what you got was an old Humble Indie Bundle.
That was also like this for the recent Borderlands bundle, there was one single key for the $1 tier, one key for the BTA tier, ...

If a key comes with multiple games, you can list it under any of the games the key activates. Just mention in the description that the winner will get a bonus.

at least a copypasta response would work for almost all of those :D