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[BUG] Cannot enter giveaways due to developer beta giveaway

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Anyasia

I brought this up in the announcement thread for the changes to giveaway entries, but given my comment was buried five-pages deep, I felt it might be appropriate to make a full thread about it in the bugs forum.

Almost five years ago, the developers of Guns of Icarus made a giveaway for 15,000 keys for beta access to the game; as fewer than 15,000 people entered, a total of 13,979 ended up winning that beta access. I have no idea how many of them went on to purchase the game, but for those of us that haven't, but still have an interest in it today, it's a bit disconcerting to learn that due to the aforementioned changes, we cannot enter new giveaways for the full game because the website believes we've already won it.

This is clearly a bug, as having won the beta access does not mean we own the game today. I'm not sure if these sort of beta giveaways were done for other titles, but if they were, they likely affect those as well.

Thank you for reading; have some smol gibs for your time.

Edit: Humble Store undercut my hype. :( More gibs?

View attached image.
6 years ago*

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28 Comments
Mihey3Z

do u have Guns of Icarus online in your steam library?
open your profile :/

6 years ago
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Anyasia

It is not in my library. Prior to these changes I was able to enter giveaways for it (the error is 'Previously Won,' not 'Exists in Account').

6 years ago
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cbones

If it is no longer in your account, does it appear as "unactivated" from SGTools perspective? Have you asked support about this and the potential to be penalized?

6 years ago
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Anyasia

I've never used SGTools, so I can't say for sure. I've also not contacted support, since I felt a bug report was more appropriate. If this doesn't get resolved (or if it can't be resolved, as adam1224 speculated below), then I'll worry about bothering the poor support team. :p

6 years ago
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Avantyr

You need to allow SGT to see your profile, otherwise, it doesn't work.

6 years ago
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Avantyr

It's not a bug, if you didn't get the full copy mark it not received. As far as I understand it Beta keys that don't transform into the full game are not allowed.

Your profile is private, so I can't confirm that the game is not in your library. ¯\_(ツ)_/¯

6 years ago
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Anyasia

That is the general rule, but as CG himself commented on the giveaway it certainly had approval at the time. While I may very well be able to mark the giveaway as 'not received' (presuming the site lets me after all this time), it seems a bit disingenuous to the giveaway creator, as the giveaway was very clearly marked as being for the beta. As such, I maintain it is indeed a bug—an understandably-overlooked one, mind, considering the general ban on beta giveaways.

6 years ago*
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adam1224

I seriously doubt it's a bug on SG that could be fixed - both giveaway's Steam link forwards to the game's page - likely the game's page was a beta-page first, and instead of making a separate page with separate UI (and appID) they just remade/changed it to the full game's page. I see your problem, but as far as I can tell SG works as it should. (Maybe the giveaway was before beta-key rules, I'm not sure ; but it's not cool that it prevents people from entering the real stuff today)
The creator didn't even logged in in the past 1 year, and entered only 1 giveaway in the 5 years they were registered, so it's safe to say that it's a "real" developer account. Maybe consider removing the demo on Steam, and mark it as not received? They don't lose anything and you'll have a chance to actually enter for the working, existing game.

6 years ago*
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Avantyr

I did see that but you still should mark it not received based on how it currently works.

6 years ago
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DarkMercy

Perhaps you should reply to his comment and point it out. Not sure when the guidelines changed from allowing these beta giveaways to not. Shame you didn't get a copy from MMO Games when they did their giveaway.

6 years ago
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Tzaar

If you find the license in your product activations and remove it, you can add me on Steam.

I have a key for the game that you're more than welcome to.
(That way you can also leave it marked as "Received" on SG).

6 years ago
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gonsi

You can trust this guy, just look at his innocent smile!

6 years ago
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Tzaar

Well-played, sir. Well-played. ;)
(he hasn't added me ... so ... shrug )

6 years ago
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gonsi

Bah, hope my joke won't scare him away.

6 years ago
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Anyasia

Eh, I've been lucky enough around here without being offered games without winning them. I made the thread more because it's a problem I see and I feel it should be fixed, and if I'd've somehow noticed it for a game I had no interest in whatsoever, I'd've still pointed it out.

Thanks for the offer, though!

6 years ago
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Tzaar

To be honest, I'd rather it go to someone (like you) who wants to play the game, but I can understand your perspective, and it's a respectable one.

If you happen to change your mind, hit me up, and you're welcome. :)

6 years ago
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Jastrzap

why yr profile is private ?

6 years ago
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gonsi

Because some ppl don't feel comfortable with flashing their library to whole internet

6 years ago
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Jastrzap

sync must be a pain

6 years ago
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gonsi

not at all

6 years ago
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Deleted

This comment was deleted 5 years ago.

6 years ago
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Tristar

I'd say marking as not received is the way to go for now until it gets addressed.

6 years ago
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Bloom3D

Will never figure out why ppl keep private profiles .

6 years ago
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Mully

that's a mess up in the rules from the old and new sg.
beta keys can't be given away, but they surely allowed games like dota 2 five years ago.

you could send a support ticket asking to remove your feedback from that ga or to delete the giveaway (even if it has several copies, it shouldn't be here imo), since it's a beta key and it's invalid.

there's also this in the changelog:

June 27, 2017
Feedback now locks after it's in the received state for 30 days. After that point, users will need to submit a ticket to modify their feedback.

so only support will be able to fix this.

6 years ago
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Anyasia

Thanks for linking that changelog item; that's good to know about.

As I said elsewhere in the thread, I'll bother support about it only if the bug itself isn't (or can't be) resolved, as they seem to have enough on their plate these days~

6 years ago
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DIMICH

I have the same problem with the same game. I also had won a beta key but never bought the game after.

6 years ago
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Anyasia

For what it's worth, I took the advice of the others in the thread and filed a support request to have the beta giveaway marked as 'not received,' which they fulfilled.

6 years ago
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DIMICH

Thanks for the answer. I'll do the same.

6 years ago
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