Has to be something on your end, i have been using steam for nearly 7 years and have never had my account hijacked. As a matter of fact, i have never had any account anywhere hijacked.
Comment has been collapsed.
Had the same story.
My account was stolen, i retrieved it back, but in the time while hacker had an account he had activated steam key and when he tried to retrieve my account back through support, support just suspended my account and asked me to contact them to prove my ownership again.
May be he has your payment information? Like paypal or whatever you used to buy games. Prove of purchase is very important, whenever ti is a cd-key/ credit card info or your paypal acc.
Comment has been collapsed.
And I'm an asshole? Really? This kid is fifteen and made some mistakes, lost over 400 games he had access to. And that's what you post?
And besides that, because you didn't want to reveal what hacks you'd used in that other thread you up and delete your whole post, along with all my replies? But not before first leaving a reply you knew I'd see anyway like a passive aggressive ass.
I think I know who's really acting like a tool here.
Comment has been collapsed.
? Dude he's fifteen and Swedish, and you're criticising his language skills (even while you also have less-than perfect English - which is totally fine)? I find them good enough to understand everything he's said in this thread, so far. And flat-out going "HAHAHAHA, YOU LOSE" at someone who just lost their account info. etc, is like standing over and pointing at someone who fell on his ass and hurt himself and doing the same - who gives a fuck whether or not it was his fault? You're still acting like a gigantic dick. Other than that, it merely seems he forgot to hit the "unauthorize all machines except this one" button when he got his account back - an easy oversight to make for a fifteen year old, non-native English speaking boy panicking over his lost account to make. Stop acting like this is all his fault for being stupid - he wasn't asking "hi gaiz how2 log in to stem suport sait?" or anything else truly moronic, and he hasn't made any hugely stupid mistakes. And even if he had - you're saying it's totally morally upstanding behavior to poke fun at someone who got hurt by some asshole account stealing hacker?
Comment has been collapsed.
I just read my reply to you again and man, really, the person who we should all gang up on and be mad at is the asshole who stole his account. Fuckers like that deserve to have their internet cut off, don't you agree? Fucking scumbag account stealing pieces of shit that they are.
Comment has been collapsed.
And you are posting this here why? If you want to complain about steam go to the steam forums.
Comment has been collapsed.
Ok kid, I've been defending you a lot so far, but stop saying that. It's annoying as hell. They're a company, of course they want your money. It doesn't mean they want you to lose access to your games or don't give a shit. In fact, you can always go to court and make them give a shit, it's how the world works.
They simply don't have that great a support departement, and you made some mistakes, that's all. You need to follow the advice here - send a support ticket (or open the old one again) with photographic evidence of all these keys of yours, and a good idea is to have you holding a card with today's date on it, and the email address you're using for Steam support, as well as your Steam account name, written on it. Also, a good idea would be to include any receipts you still might have in the photo, proving you bought some of the games you have keys for, and even better would be a receipt and a game box / CD. Try to make it all one big photo with all these things in it.
Then you need to think about how this happened in the first place / prevent it happening again - change all your passwords for any and all online accounts you use such as games, email, etc, but do not do this on your own PC. Do this on a PC which you know to be clean - a PC of a friend who has recently formatted his PC / reinstalled Windows would be the best. Make a list on a piece of paper of all accounts you can think of, and work through them one by one, starting with your email account.
Then, a good idea would be to delete that BF2 hack, reformat your PC, reinstall Windows, then install a good AV like AVG, and a decent firewall wouldn't be a bad idea either. Comodo Firewall is very good, set to "Safe Mode". I have it set to "Custom Policy", meaning everything I don't allow myself is blocked, both incoming and outgoing, but I don't recommend this setting unless you know a fair bit about PCs and networking.
You should be able to get your account back.
Comment has been collapsed.
you think steam support is bad? try talking to punk buster
Comment has been collapsed.
lol
Ah, the memories of forum threads back in the day with victims of false positives due to some update, and some people's mods.
Comment has been collapsed.
Something tells me you should consider installing an antivirus software.
Comment has been collapsed.
Format the hard drive, or connect the HD to another computer (which has a different AV and is known to have no issue whatsoever), and scan it with that.
Comment has been collapsed.
wow... i understanded 1% what you just writed... also i only have one cheat installed for a game and it is not even a steam game... and that is for BF2 also your comment did not make any sense... it 100% okey for steam to take my money for games that a hacker later takes over and then they say i dont have accest to take back the account... im 15 we all do that mistake you have done mistakes in you life to... you are not 100% perfect... what im trying to say is that steam dont care if our accounts get hacked... they are just out for our money... but hey they give back your account and let you buy more games... i really feel bad for you... and those small littel tutches like with the ":)" is not a smile face... it more like a :( face... you tell me that im dumb when i had not download anything that could hold any hacks in the moment when my account was hacked... i was playing a normal game with some friends... when i was logged out and then could not login anymore... if this happened to you... well you would say the same thing... so done come here and say that im stupid... also my PC was 100% in the moment when this happened... so the guy somehow managed to get my information by asking steam about something... i dont know... BUT for the love of god dont come here and say that i dont deserve to have a steam account... how in the world should i play if i dont have steam? when 60% off all games in the world requiers steam (maybe like 40%) and all the good games is on steam... im going to say this... i think you just got owned by a 15 year old kid...
Comment has been collapsed.
Just because the majority of games are on Steam does not mean you deserve a Steam account. You, nor anyone, is entitled to one if they cannot handle the responsibility of it.
Also, you probably still had that BF2 cheat installed on your computer, and there's a good chance THAT is why you are hacked. Poetic justice if you ask me.
Comment has been collapsed.
Responsibility or not, you nor anyone else is an omnipotent arbiter who determines eligibility / entitlement to anything, anywhere, so cut out the attitude for a second man.
1) You don't know the circumstances of the cheat he used. I used to use cheats to play 4 player crazyness with 3 real life friends in Counter-strike 1.5 days on a LAN, where we'd all use speedhacks to have some frenetic fun with each other. I didn't, however, use them to fuck with people / compete online. Same with Delta Force. We had hacks where you could fly over water, speedhacks, nade lobbing hacks, so we'd re-enact Dragonball Z fights with mass explosions all over, etc. This was over LAN, when I was between 11 and 14. This doesn't say anything about me being an evil hacking douchebag - I hate hackers online. Same might be the case for this kid. Also, he's fifteen and used the hack in the past - meaning, maybe when he was 13 or so. Relax the judgement, and try asking for info before you jump to assumptions. He didn't say he was hacking currently, on any Steam games, and even openly fessed up to owning a hack - that deserves some credit.
2) There have been plenty of cases of fraud, where hackers have targeted people, skimmed info off them, then fooled Steam Support (a quite unprofessional, non-consistent, often unreliable workplace) into believing an account was theirs, then contested the claim by the original account holder that the account was theirs with more info, and WON control over the account, due to the original account holder not having any CD keys backed up, or receipts of games, or somesuch device through which to prove identity and ownership. Aside from that, there's a myriad of ways his account could have gotten compromised, and sure, a few of those ways might include a mistake on his part in some phishing site or something. I hardly think it's reasonable or warranted to admonish a fifteen year old kid, who's only politely asking for help here, for making a mistake and losing access to his games, that he spent cash on, purely based on your assumption that he's some scumbag hacker. And even then, again he's fifteen man, fucking relax a bit.
Comment has been collapsed.
Stating "in my opinion" before every conclusion I draw is needlessly redundant and rhetorically weak. It goes without saying that I am no absolute arbiter, though I have a defensible philosophical stance. As it is a relatively self-evident one, I did not feel the need to elaborate on it.
I was merely pointing out an obvious logical fallacy in his statement. I find it extremely hard to listen to people speaking nonsense like "BUT for the love of god dont come here and say that i dont deserve to have a steam account... how in the world should i play if i dont have steam? when 60% off all games in the world requiers steam (maybe like 40%) and all the good games is on steam".
You're right that I jumped to a conclusion about the hacking. That was a bit unwise, though I have low tolerance for people that hack no matter whether it is single player or multiplayer. I can see your point about the possibility it was "just with friends" though I do not believe that would be true in most cases.
Comment has been collapsed.
"In most cases" is irrelevant as there are no reliable statistics on hacks and their usage by people, although in my experience, nowadays, sure, most hackers use them to "get supar l337 sc0rz" etc, but you never know. Aside from that, my other points stand up just fine - it's in his past, and he's fessed up to it anyway.
About his argument of "but so many games are on Steam" being a bit weak - it's not all that weak of an argument if you try to see it from his point of view and see what he's trying to say. He's simply retorting with a defensive statement to the OP of this comment line's harsh and abrasive attitude, and really, asking for some sympathy (albeit worded a bit off and worked in to the wrong place in the debate). Again, he's a kid man, come the fuck on. The fact that he isn't a mastermind at forming cogent arguments yet doesn't mean you should act like he's some form of idiot or deserves to be treated harshly / outright badly when he's been the victim of the real bad guy here - the fucker that stole his account credentials - however that scumbag did it, and whatever the mistake the kid might have made to allow it to happen.
As for your "defensible philosophical stance" - I understand it, but don't think it's applicable here. What kind of responsibility does one owning a Steam account have to anyone but themselves? Not letting a kid own a dog because he's not responsible enough, ok, but that's because it's a dog, a living being, and will suffer from not being cared for properly / well. As far as Steam goes, if you're irresponsible, you might lose access to the games you own, or be a victim of a scam, etc. In all cases, you're the sole victim.
Aside from that, being responsible in this case includes not only common sense protocol and some basic knowledge of how life works, along with maybe some easily asked for or looked up concrete information (like in owning a dog). It includes knowledge of prevalent online scams / frauds (so you understand the risk and concurrent import of your responsibility), and knowledge of security protocols and mechanisms used in whatever form of online accounts you might own that are available to you to protect yourself. That's stuff you pick up and learn through usage of the internet, pure knowledge, nothing else - not common sense or straightforward logic, or something you can reasonably expect someone who simply hasn't bumped across it some time to know of. You and I might have been lucky enough to learn of such stuff without having been the victim of any Nigerian princes, simply through our travels across the internet, hearing others' stories, in a time when - by the way - the prevalence of forms online account, media, profiles, and concurrently scams and fraud was still not that high. But we all must learn about online safety some way, some time. He learned it the hard way - by having been a victim of such online douchebaggery.
Now, would you say that should mean some understanding, support and advice (so he too, now, is part of the cool "I know how to be careful online" kids) from other, maybe older, wiser, more experienced users, or a needlessly patronising, insulting and derisive attitude towards him, like some a-holes on this thread have been showing him, you in a small small part also?
Comment has been collapsed.
Typically my response is modulated by the attitude of the potential recipient of my advice (assuming there is any advice I have to give, or that can be given). It somehow seems more important to me to correct lazy thought patterns than to immediately provide relevant advice, especially when there is either no immediate cause for rush to give that advice or there is really no advice that can be given.
In this case, Zaek had plenty of reasonable arguments at his disposal to rebut the argument of his accuser, but instead chose a fallacious one, based on entitlement. This kind of misplaced entitlement is something I have seen creep into a lot of arguments as time wears on. It is the worst kind of overreaching whenever it rears its ugly head, and is best nipped in the bud whenever possible. Just to be clear, this is unrelated to his particular situation, or whether he in particular deserves to have a Steam account or not. Simply put, whether someone deserves a Steam account or not does not rest on the necessity of such an account to play one or even all games.
As for the thread itself, and Zaek's situation, I do not understand the point of the thread. He does not seem to be asking for help, and I am doubtful about how much (if any) help anyone here is in a position to give. What's more, he gave no details up front, and his responses since then have been confused at best. If he did not want to get slammed on a bit, he should have provided some reasoning for his opinions, and perhaps couched them in less hyperbolic terms.
I do not disagree with you that being mindful on the internet takes a bit more than taking care of a dog, say, but I do believe it is 90% common sense. Most people get scammed because they are trying to get something for nothing. This is not always the case, but very often. It could mean answering a Nigerian Prince's email, following links to get an iPad for $10, clicking on a link that promises a trick to get free Steam games, or just trades that sound too good to be true.
Furthermore, although it may take somewhat more mindfulness to responsibly own a Steam account than a dog, it is a responsibility and it is largely the player's responsibility, not Steam's. While I agree with your assertion that Steam Support is inconsistent and mercurial, I do believe in most cases they try their best to resolve things. They did in fact return this young man's account to him but he failed to prevent it from being snatched away again. I am sure it is a very hard position for Valve to be in to somehow arbitrate between two parties that both claim they own an account and both have some kind of evidence to back it up. It is not a position I would want to be in anyway.
In closing, I do not support the cruelty shown the OP by some here, but I do not think my messages reflects that. The one part I might retract is the bit about "poetic justice" as that was overreaching, as we have already discussed.
Comment has been collapsed.
Ah, there's a perfect example, even, of the fraud I am referencing, in this very thread! See user "Xrandom"'s post.
Comment has been collapsed.
You dumbass, your post is filled with so many stupid assumptions it's hard to read without thinking "poor retarded kid".
Aside from that, what in fuck is up with you acting like an asshole to a 15 year old kid who's lost his games? "well u kinda deserve not to have an steam account i agree with steam support" Wtf is up with that bullshit? People as mean and dumb as you deserve to not have posting privileges on websites, ok?
What a great example of a jerk you are.
Comment has been collapsed.
lets put it this way, that is NOT steam support's fault, that is your own for not being careful... you obviously had your info phished somewhere so the smart thing would've been from that moment, you change the passwords of everything connected to that info, including email address info, (secret question +password +even phone number if needed). you can't blame steam for the fact that you weren't careful with your personal information... my general rule of thumb: any account you use at least once per week, change the password at least once per month, used every fortnight then change every 2 months, so on and so fourth...
Comment has been collapsed.
Try reading the thread before you post. He didn't click "unauthorise all other PCs" when he got his account back, so the hacker could easily just change his password again. Also, the kid's fifteen, relax a bit on the judgement and attitude of "oh that's dumb". We all have to learn PC shit somehow, some time.
Comment has been collapsed.
no excuse for age, he did a silly thing and he has to deal with it, i have been changing passwords regularly since i was 12 and NEVER have had any security breaches on my computers or accounts...
2) i never meant for "oh that's dumb" i meant for it to be "its dumb you blame a service for something you messed up with" yes he has a right to learn whenever he likes to, but blaming it on others isn't learning.
3) i also gave some pretty good advice at the end so its not like i am not trying to be helpful, but everything i said i stick by... if he is willing to complain, be ready for criticism
Comment has been collapsed.
+1
Age is no excuse. If you put money into it, you should put time into making it secure. There are loads of dishonest people out there who especially try to take advantage of kids because kids are easy prey for phishers.
Comment has been collapsed.
You don't have boxes or anything to prove that this is your account?
Comment has been collapsed.
Comment has been collapsed.
That sucks.
Hope you get things fixed soon :(
According to Google, Steam have a telephone number (425-889-9642) you might try calling. At one time, extension 202 took you to "Steve", who has probably long since left, driven to distraction by a succession of angry young men who'd found his number on the internet.
Good luck sorting this :)
Comment has been collapsed.
http://howsecureismypassword.net/
You can enter random letters here and see how much time it would take for a computer to hack the password
Example:
If you type ASASASA it would take 2 seconds for a computer to hack the password, but if you add random symbols to it, the password would be more secure
Comment has been collapsed.
0 Comments - Created 1 minute ago by misosoupe35
152 Comments - Last post 37 minutes ago by Kertel1991
9 Comments - Last post 1 hour ago by Geralt28
11 Comments - Last post 3 hours ago by OneManArmyStar
366 Comments - Last post 3 hours ago by InSpec
1,036 Comments - Last post 7 hours ago by Abletoburn
402 Comments - Last post 12 hours ago by jonesy411
23 Comments - Last post 3 minutes ago by Venonat
52 Comments - Last post 37 minutes ago by zpangwin
139 Comments - Last post 52 minutes ago by Thomen
25 Comments - Last post 54 minutes ago by RobbyRatpoison
4,383 Comments - Last post 55 minutes ago by igel2005
146 Comments - Last post 1 hour ago by FateOfOne
113 Comments - Last post 1 hour ago by ThePonz
So yea i recently got back my old steam account and the reason for that was beacuse it was hacked...
So i asked steam support to help me get it back and they got it back for me...
BUT
like 3 days later the hacker got it back when i was in middel of a game... and steam sent me a message saying
"You have succfelly <- or how it is spelled) change your password "
And then i got really pissed of.. the hacker asked once again to get my password! and steam helped him... ffs steam support is the worst thing ever...
And when i said that i wanted to get my steam account back again i got the answer
" We are sorry but you dont have the rights to acces <- or how it is spelled) this account"
So i spended $100 on games on steam just to be butt fucked by a company that cant check who the origenal owner off the account is?
If this account im using in the moment get hacked im going to get pissed off :/
Steamguard was on and i changed the E-mail when i got the account back (NO CREDIT CARD WAS USED ON THIS ACCOUNT STOP ASK ABOUT THAT :()
Comment has been collapsed.