So yea i recently got back my old steam account and the reason for that was beacuse it was hacked...

So i asked steam support to help me get it back and they got it back for me...

BUT

like 3 days later the hacker got it back when i was in middel of a game... and steam sent me a message saying

"You have succfelly <- or how it is spelled) change your password "

And then i got really pissed of.. the hacker asked once again to get my password! and steam helped him... ffs steam support is the worst thing ever...

And when i said that i wanted to get my steam account back again i got the answer

" We are sorry but you dont have the rights to acces <- or how it is spelled) this account"

So i spended $100 on games on steam just to be butt fucked by a company that cant check who the origenal owner off the account is?

If this account im using in the moment get hacked im going to get pissed off :/

Steamguard was on and i changed the E-mail when i got the account back (NO CREDIT CARD WAS USED ON THIS ACCOUNT STOP ASK ABOUT THAT :()

12 years ago*

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1 word -> Steamguard

12 years ago
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I had steamguard on that account...

12 years ago
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try cleaning permissions of the steamguard, so to login an email verification will be needed.

12 years ago
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yea but the account was hacked before that thing needed to be on steam :/

12 years ago
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then just follow Alastor15's advice :)

12 years ago
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new email+steamguard

12 years ago
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CHANGED THE E-MAIL AND HAD STEAMGUARD ON

12 years ago
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make sure your steam's password is not the same as your email's password

12 years ago
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yea i maked sure for that bro i had over 20 letters when i changed the password :I

12 years ago
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12 years ago
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You just lost the font cold war.

12 years ago
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When you got back your account, did you hit "unauthorize all machines except this one" (or whatever it's written) on the Steamguard settings?

Also, are you sure that this hacker doesn't have access to your email(s)?

12 years ago
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No i did not do that :/ totaly forgott to do that! got damit! and i changed Email to.. and if he is using my old Email im going to say to bad for him beacuse there is ALOT of virus Emails on that one :D

12 years ago
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you need to stop typing in bold and huge fonts, noone is scared of you and we don't even have to answer to you, because you're not even in the right place!! And tbh, it's you're own fault that you got hacked the second time! It's common sense to change windows if you don't have an AV software and change all your passwords and emails on another pc! obviously the hacker got some keylogger on you're pc! -_-

12 years ago
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umad bro?

12 years ago
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Activate your Galactic Arms Race,otherwise this forum shouldn't help you.

12 years ago
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I have already Activated it...

12 years ago
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Do not call out. Moreover it does not show on libraries even if activated.

12 years ago
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yes beacuse it is not out on steam yet so :)

12 years ago
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GAR doesn't show in the games list for the same reason it's not in the Store.

12 years ago
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it won't appear on his profile because it's not available for public purchase on steam.

I won the game and have it on my account but if you do a quick search of my games on my account it won't appear.

12 years ago
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+1
12 years ago
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+2

12 years ago
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...aaaaand he's suspended.

12 years ago
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exactly yes

12 years ago
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Do you have Steam Guard on? It can be a pain, but it can also stop your account from being hacked.

Have you changed your password to something crazy, like for example
2xSal4uNu657gS8
The longer it is, and the more mixed characters it is, the harder it is to brute force.

Have you also changed the password on your e-mail account. Because if you did change your steam accounts password, and you do use a big random password, and you do use steam guard, then they might be getting in that way.

12 years ago
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I had steamguard and changed the password on my E-mail even changed E-mail to a highly secure one changed the steam password to over 20 characters but still steam helped him
12 years ago
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Have you posted this in the Steam Forums??

Also there is an option in Steam Guard to delete all the others computers where you opened your account..

12 years ago
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Judging from your spelling and the fact that you lack the common sense not to have your account stolen I would assume you're too young to use steam anyway, steam has methods in place to prevent these things, just read their FAQs and look for security options in accounts settings

12 years ago
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Hey look my english is bad beacuse im not from "USA" "England" "Canada" im from sweden and im 15 and yes maybe it "to young" if you think so but i think steam need to take there heads out of their ass and do something about these hackings...

12 years ago
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Its not really their fault.. Its probably you. Maybe you downloaded something that a keylogger ? (Same thing happened to me.)

Scan your computer for any viruses ;)

12 years ago
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Im always scanning my PC for viruses before i go to bed beacuse i visit alot off pages and sometimes download some games to try out before i buy them

12 years ago
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You're fine then. Those things will never infect your computer or install any malware.

12 years ago
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And Avast is beeeest AV, which detects over 9000% of viruses.

12 years ago
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Dude. I'm 15 and from sweden, just pay some attention in school?

12 years ago
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"your to young to own a gaming drm" you sir are a fool.

12 years ago
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Who are you aiming for?

12 years ago
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Not you.

12 years ago
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At least I know when to use "your" and "you're"

12 years ago
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What a fucking tool you are. He said he's 15 and from Sweden. Calm your judgemental, newly 4 hours on the site, tits. You can also be ridiculed for things like your lame nickname, or even lamer avatar. He's in trouble, feels bad enough as it is, and is obviously panicking a little. Either post to help, or just shut your ass up and stop posting these kaka posts, nooby.

12 years ago
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He was talking to blinkdog... not the OP.

12 years ago
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My bad, but that doesn't change the levels of douchy-ness my douche detector is detecting in his other post, and thus doesn't invalidate my post.

12 years ago
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Hey I'm not too much of a douche, sure, my avatar is Pauly D from jersey shore with a photoshopped beard, but I'm really not that bad

12 years ago
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Thanks for the reasonable post here. But then, why are you acting like an elitist language nazi jerk to a fifteen year old Swedish kid who lost his games? His English is far better than most non-native English speaking people I see post garbled nonsense on here - I can still understand what he's trying to convey just fine, and that should be all that matters, anyway.

Aside from that, see my reply to user "wojtek858" on this page. You're kicking a man while he's down. And you're not even the aggressor but a passer-by. Even worse behaviour.

Also, see user "Xrandom"'s post for a great example of how Steam, and Steam support, often fails, hard. Sure, there's Steamguard, but even then, there's always weakness to social engineering and bad support departments. Stories like this are becoming more and more prevalent on Steam. I've even pre-emptively taken a photo on my cellphone the day I bought Dead Island, with my opened case with the DVD in it, and the receipt of the purchase lying next to it on a table, with the date clearly posted on the receipt, in case I ever get into a bullshit "ownership dispute" over my Steam account.

12 years ago
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Eh? My friend somehow fallen for a cheap russian phising site. Got his account back and all of his Dota2 in just 3 days after recovering his email account. Must be something with your email.

12 years ago
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If they stole my dota2s I would totally let them keep it. xD

12 years ago
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You would not... you would be all ;_;

12 years ago
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I would to! I might thank them, even. :P

12 years ago
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Gimmeh all the Dotas! :O

12 years ago
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I mean all his Dota2 items, hats and stuff. :P

12 years ago
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Maybe the hacker has a CD-key you activated on it? Or your Pay-pal information.

12 years ago
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Inpossible all my games are buyed in the store and all my CD-Keys are placed in a box :/

12 years ago
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Start taking pictures of those keys and emailing them to support. That should be sufficient proof in my mind.

12 years ago
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Yea.. sending 400 keys to steam they will get mad on me XD

12 years ago
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You only have to send 2 or 3. As soon as you get your account back, unauthorise all machines and create a new email.

12 years ago
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will do

12 years ago
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Did you provide proof that you own the account? Like pictures of keys that you have activated with proof of purchases etc

12 years ago
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All the games on that account was buyed in the store and i sended all the keys of all the games i hade bought to them

12 years ago
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In my opinion Steam Support is one of the better ones out there.

I had my account Hijacked a few months ago and got it back within 2-3 day.

When you send a Support Ticket be sure to GIVE AS MUCH INFORMATION AS POSSIBLE, Last time you logged in, Credit Card info, a Pic of a CD-Key w/ the Support Ticket number.. etc.

12 years ago
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Yea that is the problem all my games are buyed in the store so i have not set up my credit card info and i even sended all my keys for all my games to them...

12 years ago
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Did you send the keys like :

Key for ____
XXXX-YYYY-ZZZZ

or did you write the Support Ticket number beside the key, took a pic and sent it?

12 years ago
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I writed down the support ticket on a paper placed it next to the key and then taked a nice picture of it ;) and then sended it in... but im going to make another try

12 years ago
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Dont send a second one yet. Did you get a reply from Support?

12 years ago
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Nopp i have not got a answer from steam support yet beacuse i have not got my ass over to steam support yet XD but im going to

12 years ago
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Wow.. Move your butt and send a ticket then! :D

12 years ago
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Well i just sended away the thingy and hope for a good answer Thx :D

12 years ago
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you can send the Confirmation Number.. Steam sends you an e-mail with that number every time you buy a game..

12 years ago
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He doesn't buy Digital copies from the Steam Store, he buys them in a Game Store

12 years ago
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ooh..

12 years ago
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Yes :) but everyone is failing some times :)

12 years ago
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i also buy retail games.So I have them both retail and digital in case of something like this.

12 years ago
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At least you've got your SWAG...

12 years ago
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Yea my SWAG is woth more then my games... Nope dont think so

12 years ago
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Anyway, I'm sure you'll get your account back.But after that, but make sure they won't give the password to him again..

12 years ago
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Yes! thx im off to steam support again to try to fix this

12 years ago
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FOR FUCKS SAKE CHANGE YOUR CONTACT EMAIL TO GMAIL,IT REQUIRES PHONE NR TOO FOR BETTER SECURITY,AND STEAM SUPPORT CAN TRACK YOUR PURCHASES USING YOUR CREDIT CARD DATA

12 years ago
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ERRMMMAAAGGHHURRRDDD CAPPSSSS..

12 years ago
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But i dont use credit card to buy games :) i going OUTSIDE and buy my games :) good sir

12 years ago
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Outside? What genre game is that?

12 years ago
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Roleplay

12 years ago
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FPS in some countries

12 years ago
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12 years ago
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12 years ago
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Will do that

12 years ago
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1) HE IS FIFTEEN, HE DOESN'T BUY WITH CREDIT CARD - ONLY RETAIL GAMES IN THE STORE, AS THREAD ALREADY TELLS YOU
2) "IT REQUIRES PHONE NR TOO FOR BETTER SECURITY"? ORLY? THEY ASK FOR A TEL. # MAINLY SO YOU CAN GO THROUGH AN ACCOUNT RECOVERY PROCESS IN CASE YOU LOSE YOUR LOGIN INFO. ITS' USE AS PROOF OF IDENTITY ONLY HAPPENS IF YOUR ACCOUNT IS LOGGED IN TO BY SEVERAL DIFFERENT IP's WITHIN A SHORT TIME FRAME - HARDLY EVER
3) WTF WHY ALL THESE CAPS

12 years ago
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+1

12 years ago
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Start using a virtual keyboard meanwhile.

12 years ago
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why?

12 years ago
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virtualkeyboard is for avoiding keylogger on your PC.

12 years ago
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Link please? so i dont download the wrong one :/

12 years ago
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it is no download.

a keylogger loggs all your input from real keyboard but not from virtual one.
virtualkeyboard is a feature in windows and you should use it for typing passwords etc. to be safe.
click on start all programms and there it should be anywhere.

12 years ago
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Built into windows.

12 years ago
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Start button -> Search 'Keyboard' -> Open the on-screen keyboard program. Ta-da.

12 years ago
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btw i saw virtual keyboard keylogger which follows your mouse clicks :D

12 years ago
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You could also try typing your password from the right.
i.e: If your password is "Cutlets" you could type it by 1st typing 's' then left arrow key then 't' and so on, so that the password forms like
s
ts
ets
lets
tlets
utlets
Cutlets
and so on :P Keyloggers don't normally log the arrow keys so if you have a complex password like z0mGZ43k1911 they are going to have a hard time figuring it out when it is flipped backwords.

Also use google 2 step authentication (password + confirmation code they send to your phone)
Turn on SteamGuard, and end all the other logged in sessions when you get your login

Good Luck :D

12 years ago
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So conclusion: you are to blame, stop crying.

12 years ago
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So it's me to blame when steam gives away my account to a hacker when i have

Steamguard on
Changed Email
Changed Password...
You sir have no idea how it is to loose 400 games...

12 years ago
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Yes I do.

12 years ago
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Oh, so you're just being a callous dick to a 15 year old that lost his games for no reason, then?

12 years ago
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too much pr0n, my friend

12 years ago
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huh

12 years ago
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That was not directed at you, lol. Don't know how it ended up here.

12 years ago
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12 years ago
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400 games my friend... you dont know how hard it was for me to gain all those games... here in sweden a game can cost 600 SEK i have no idea where you are from so ... but as i get around 50 SEK a week all the time to buy my self saturday candy and sometimes food for my self when im home alone for a whole day soo yea it was hard to get those games!

12 years ago
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+9001.

12 years ago
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I suggest you reinstall your windows, maybe your antivirus says that you are clean, but most keyloggers are well protected, trust me on this.

12 years ago
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I dont need to i reinstalled my windows 3 weeks ago beacuse my hard driver crashed

12 years ago
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maybe keylogger is on new windows, after this story i would take the 30minutes time for reinstalling.

12 years ago
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And another 6 hours to finnish all the drivers/games/peograms.....

12 years ago
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If you said that you still have problems with the hacker => virus in you pc is still there.

If you ever want a secure account, do a clean windows install, with a original or if not clean windows with no mods/plugins/themes etc.

12 years ago
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You should have made at least one purchase through steam store with any way that you can later prove that you own that account. Or you can bomb them with all your CD-Keys and they will believe you :)

EDIT: Good luck and don't download anything you see on youtube videos(from the descriptions) ;)

12 years ago
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Yea thinking about to start bomb them with all my 400 CD-Keys XD

12 years ago
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Steam support replies too slow. If you have a email that only your close friend and fmaily know, use it. And in the pass write loads of number you can remember.

12 years ago
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yea i have a box with over 400 steam keys so im just going to start writh them up

12 years ago
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You might have virus on your pc. Keylogger , rat , etc ... and he can take the info straight from you. So no matter how many mails and passwords you change he will always know. He might even see your post right now and laugh his ass off...

12 years ago
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yea... i really wanna know where he lives... i know he is from Germany or Russian beacuse his name was on Russian/Germany when i logged into when i got it back

12 years ago
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Steam Support can find out where he lives, since they see all the ip addresses that log into a given account...
Before you change any more passwords, or make a new email, or even email Steam again, format your HDD and reinstall your operating system. Something is there giving away your credentials.

12 years ago
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He already admitted that he installed games from dubious sources on his system - was only a matter of time he got infected and now he trolls around and blames everyone else. He should be lucky he didn´t use any CC yet.

12 years ago
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yea? i download games to test them out... i always does that... but i remove them later... sure the virus might be there but i dont belive that... i dont want to blow money away again like i did with WarZ... blow money on that beacuse it looked awesome.. ended up being crap...

12 years ago
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You have a virus in your PC, use another computer to talk with Steam Support or format it...

12 years ago
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I have... im using a laptop to inform steam and use facebook ETC the only things i have installed on this PC is games and steam,Origin,Nexus Mod Manager,Chrome,Utorrent the rest is games...

12 years ago
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a keylogger is attached to your pc, if you cant get a virustotal the safest would be to reinstall your OS

12 years ago
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Yepp i know im thinking about to do it again sinse my PC is starting to be really slow :/

12 years ago
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really sounds like a keylogger if hacker got again if you change email and got steamguard

12 years ago
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Yea is there like a safe program that can prevent this?

12 years ago
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what antivirus do you use?

12 years ago
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F-Secure

12 years ago
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This one doesn't do so great in tests. Try AVG / Ad-Aware / Panda / Comodo.

12 years ago
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Sounds like he has access to your e-mail account if you have Steamguard on. Which may have been gained by a Trojan keylogger.

12 years ago
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Yepp i think the same but i think that guy also have ALOT of viruses on his PC if he is using my old Email beacuse that contained alot of virus messages from people i did not know about so i made a new one

12 years ago
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Closed 12 years ago by Aiton.