Indeed I cannot ask you to perform special action to consider your entry valid. As far as I know, you do have to sync your account with steamgifts every 2 days, that means setting your profile public every 2 days. And SGTools access a subset of information that Steamgifts access, which is a list of games on your account. I don't see any problem for you to set your account public for a short while to have SGTools access your account information as you did with SG, which is as random a site as SGTools. So if there is something specific you are concerned with, please do elaborate.
As for contacting support, I would prefer not to add to the high pile of tickets that supports already have to deal with. So of course I ask for your cooperation before I have to bother the support. If you do insist on not even setting your profile to public for a short while, then I will submit the ticket.

Hello?

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