Hey there,
We apologize for the delay!
I'm sorry to hear about the trouble you've been having with that gift! We'll need a little help finding it in order to proceed.
The fastest way to resolve this matter would be to have your friend submit a ticket with the Transaction ID (a 13-digit code that begins with X), so that we can locate the order and look into the matter further.
Once your friend opens a ticket, simply reply here with that ticket number, and I'll handle the matter right away. Please let me know if you have any other questions in the meantime.
-Twodee
Humble Bundle
Thanks 3
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Thank you. I had a problem trying to redeem your gift. I didn't receive HB key after adding my email. I've just sent a mail to HB support.
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Answer from HH:
Hey there,
We apologize for the delay!
I'm sorry to hear about the trouble you've been having with that gift! We'll need a little help finding it in order to proceed.
The fastest way to resolve this matter would be to have your friend submit a ticket with the Transaction ID (a 13-digit code that begins with X), so that we can locate the order and look into the matter further.
Once your friend opens a ticket, simply reply here with that ticket number, and I'll handle the matter right away. Please let me know if you have any other questions in the meantime.
-Twodee
Humble Bundle
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Add me on STEAM to settle this. ;)
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https://support.humblebundle.com/hc/en-us/articles/202556850-Finding-Your-Humble-Transaction-ID
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