Yeah we had a thread about this before. It was pointed out that they don't know what the word personal means in that thread. They shouldn't allow gift links if they wanted it to be personal use only.
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When you choose to reveal the key you agree to use it on you linked or unlinked Steam account. It's one of their policies against key reselling on grey market sites like G2A.
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The point is that you can give it to a CLOSE friend.
Not sharing or gifting it on a platform for several thousands of users, which obviously aren't close friends.
It's their policy and you agree to this every time when you reveal a key.
Fact
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Thats doesnt mean their TOS is legal. Over here in Europe if you buy a key you can do whatever the heck you want with it. Not providing you with a working key because you want to gift it to someone is illegal.
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You are talking non sense.
If a super market offers a product for 1 day, extremely cheap, they can decide if you are allowed to buy a few or up to 1000. It's called "household size" or fair use, just to prevent commercial buyers ruining the fun for everyone and resell the products.
And this is in Europe. Same principle...
Also his attitude is super bad. Yes he is a customer but i guess ecen humble doesn't need customers like that.
It's how you act. I bet he could have solved the problem in his advance by beeing a bit nicer.
But hey who knows, guess you don't, neither I
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personal
ADJECTIVE
1attributive Belonging to or affecting a particular person rather than anyone else.
‘her personal fortune was recently estimated at £37 million’
More example sentencesSynonyms
1.1 Done or made by a particular person; involving the actual presence or action of a particular individual.
‘the President and his wife made personal appearances for the re-election of the state governor’
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That's your fault for not knowing what the word personal actually means.
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Again..just facepalm for beeing that ignorant and for the lack of your understanding
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That's ironic considering they literally say for personal use only. As I said, Humble doesn't know what the word personal means.
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I'll leave it there. You seem to be totally lost and not worth to discuss this further.
It's just plain naive and ignorant
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The irony of you being the one calling me ignorant when you don't even know what the word personal means.
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You got a real problem dude...hope your attitude change when you grow up
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You are repeating yourself and you got a very limited vocabulary. Probably the reason for your misinterpreting personal use, even when a 6 year old already understands what it means.
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I literally posted the definition from the Oxford dictionary. You are just being ironic by calling me the ignorant one.
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Sorry. Feel free to report me, but in my opinion you are an idiot.
Personal use means that it's not intended for commercial use.
Easy right? That means, that it's not for resale.
Now get lost
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Personal use means it's for personal use. I mean if you want to call me an idiot while ignoring the definition of the word personal from the best dictionary in the world then that's on you.
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Yes you are. I don't ignore it, I understand it, unlike you.
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The irony of you claiming you understand it yet are ignoring the actual definition of the word is astounding.
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Blaa bla from an ignorant person that can't go through the fact that he is wrong. And now get lost complaining about humble terms of service....
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I find it ironic you call me ignorant when I'm not the one that ignores an actual dictionary definition of a word. Also I'm not complaining about it. I'm pointing out they use the word personal wrong which is 100% fact as I already proved.
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mister stoooooopid cant get it right. now foff and spend some games instead of crying 24/7
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Oh the irony. I'll just repost it. https://en.oxforddictionaries.com/definition/personal
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F Off and I feel sorry for you, beeing such an ignorant loser. It's quite strange that the rest understood what it means.
But hey, guess it's your thibg to repeat yourself over and over again.
Or it's due to the lack of your vocabulary. We will never know.
See ya, hopefully never 🤣
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I really don't think you know what irony is. I find it especially hilarious you're ignoring the actual definition of a word and calling me the ignorant one.
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get lost Kid. you got nothing new to say besides of beeing intolerant and just plain stupid. why dont you get a job and do something for this community, instead of crying about humble and they disallow selling their keys due to personal use only.
pick up some flowers or something....
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Nobody is "crying" over it. Ironically you keep using words you don't know the meaning to though.
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ironic seems the most important word in your tiny vocabulary
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too bad i cant ignore your stupid replies completely, even tho i blacklisted your ignorant brain already.
but i guess there needs to be a place for people like you.
seems to me that you are pretty desperate with your life, so you got to look for something to fight with.
thats pretty sad and you never learned to admit when you are wrong.
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Oh wow that last line is hilariously ironic. I have proved you wrong multiple times. You refuse to acknowledge actual dictionary definitions of words.
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- Humble has gift links for a reason. If you are this adamant on using keys instead on SteamGifts, expect them to ignore you.
- Mentioning that you are breaking their Terms of Service intentionally by putting the key on a raffle here immediately invalidates all your claims towards them. If you were an EU citizen, you may get around that assuming you are not conversing with a few certain support people, but otherwise, their ToS is binding.
- Throwing a temper tantrum and going aggressive may work when you are trying to get a refund at a store while you are banging the counter with your shoe, but not on the internet.
- When a winner claims a sent key is duplicate, the first thing you ask for is a screenshot. Without that picture file in your possession, you, by default, assume it is a false claim since there is no evidence to support it.
As others have pointed out, you are right on some level, but the way you handled this situation puts Humble in a position where they were right to refute your claim.
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I suppose Steam designed very much on purpose the key system so that passing them around 100% depends on trust :/
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When a winner claims a sent key is duplicate, the first thing you ask for is a screenshot. Without that picture file in your possession, you, by default, assume it is a false claim since there is no evidence to support it.
+1
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I remember this being a problem since a long time. I don't understand why they consider it so bad to give away games or gifting them to friends, but they are always thinking you're trying to resell them. xD But anyway, I don't like most of their bundles, so it's not like I'm buying from them.
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I had a similar problem with humble bundle and support gave me the same answer. I pointed out I do not that do not trade for profit. To me giving a key away is the same as gifting to a friend. To be fair the support guy was fairly sympathetic . Especially when I pointed out I no longer buy bundles from them when I already own a game. Whereas most other sites are fine with gifting on here.
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The key is linked to your account and the account is personal use only (especially because you could sell or trade the key and then download the drm-free version anyway). That's why HB makes gift link, so you can send the game to someone without breaking their TOS. So what they did is perfectly legal according to the contract you agreed when signing on the website.
Also you were really rude to the people who were trying to help you clarifying your case, you sure don't have my sympathy.
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I just think you handled it the wrong way. You should have just said that the key is for a friend and not mention SteamGifts.
I once hat a problem with a game i got from a bundle there and traded away. Apparently it was regionlocked and the other person couldn't use it.
Because of that I just asked the support about that and they gave me a new link which worked and was not region locked.
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I know TOS pages might seem like a bunch of legal mumbo jumbo to cover a website/companies ass just in case, but you should always read them before using a site.
Some times the rules and clear as day, some times they're hidden with specially place wording, some times they just broad blanket statements to prevent legal action down the line.
Even if you can't understand it (and no diss to English as a second language people native speakers struggle with legal text as well.) a quick web search will find you layman's translations.
As mentioned your first mistake was mentioning a giveaway and steamgifts.
At that point your ticket was dead.
The idea of giving away spar tickets to a random stranger on the internet as they stated is a grey area.
Is it gambling/game of chance, are the points real monies converted into raffle points, what is the other person going to do with the key, sell it?
A help desk agent isn't going to look this shit up, they're going to see where the situation fits in their list of issues and copy and paste the solution that was written by a two bit copy lawyer.
The "specialist" was going to reconfirm what the agent told you because it's a pretty grey area when it comes to their TOS vs what Steamgifts is.
Has little to do with "rights" (people like to scream that when they don't get their way without knowing what "rights" are), and it is very much legal.
Not just to protect them, but to protect their users, create some order/rules, and prevent a shut down from someone who claims to be ignorant of those rules.
You made a mistake, you tried to push back in anger instead of staying calm, and now you're account is marked.
Start over, lessons learned, keep moving forward.
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As previously mentioned, purchases made through Humble Bundle are meant for personal use only. We do not support the exchanging of Steam keys or the trading of games.
= this not mean "giveaway".
Their rules decline SOLD, EXCHANGE, TRADE. But due to that they wrote in your conversation there are no info about "giving game to someone".
There are also dedicated option in their page - "create gift". So... someone is lying here (HB).
I had problem with one of the packages. But they're banned my account and I can't even make a support ticket.
I've created a complaint case at paypal what I've used to pay for game package and waited to get my money back.
Next - they're contacted with me and we solved our problem by mail and I cancelled paypal complaint.
I use HB from 2011. During this time I've spotted 2 not-working keys (over near 1.200 keys). They're replaced them.
Next - I've told them, that gift page is not protected by user authentification and they're are available to everyone - and is shown as "claimed by xxx" but this is not true They're banned my account when I told them about lack of security in this area...
I usally buying packages and want 1-2 games from them. Rest is for giveaway / exchange for other games.
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And on my purchases from now on I will choose Humble tip ZERO
As others said, this isn't new. I've been setting 100% to a custom charity since I learned about their shady policy on gifting (after all, why give us gift links if they actually don't allow gifting? ...). This way, if I end up scammed, at least I'll know the money went to a charity I like.
Sorry for your loss
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Thank you for your info. I'll let my friends know about it as you did.
HB don't want to send bought keys = I and my friends will not buy "air".
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It's a tough lesson to learn, but always create gift links from Humble when giving away on Steamgifts (or anywhere else). And don't generate those links until you're ready to give away the game. I've had a couple of bad keys, but Humble has always replaced them because they can see that I've always (well, almost always) created gift links for things not in my library.
As for trading, I have an email from Humble support saying it's okay to trade Humble gift link(s) for other Humble gift link(s). I always prefer to trade Humble for Humble, although I do make exceptions for this-- but I'm sure to create a gift link every time.
I also have an extra key to Killing Floor I can give you (since you have no non-activated wins or multiple wins) to give to your winner so that you don't get a Not Received. Let me know if you want it-- it will be a Humble gift link. :p
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If you really want to give key, i can accept for my winner and i can give you something you want. Thanks for your kindness
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It's a tough lesson to learn, but always create gift links from Humble when giving away on Steamgifts (or anywhere else). And don't generate those links until you're ready to give away the game.
+1
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God damn it the Humble support is pure retardness. They dont know shit so they will just repeat same shitty "reselling and trading" stuff completly ignoring that the issue is about giving the game away for free to random person or friend or whatever xd
Fuck those fucks, they better fire their whole support staff, this is beyond being hilarious
Besides the "personal use only" thing is pure bullshit. If you buy a game its yours now and you are free to do whatever you want with the key provided. You can even print it and eat it -_-. No one can ToS' you into locking trading that key for other game or selling it
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God damn it the Humble support is pure retardness. They dont know shit so they will just repeat same shitty "reselling and trading" stuff completly ignoring that the issue is about...
That's not specific to Humble, it's how almost all modern day basic support works, from a script and very narrowly defined training. Doing anything else requires people higher up the food chain with more authority.
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The next time that some problem like that happens to you... just say that you are trying to give the gift link to a friend and that the key doesn´t work. If they refuse to help... just tell them why are they creating gift links? if they refuse again... create a claim in paypal, tell them that the key Humblebundle provided not works and that they refuse to help...
Humblebundle usually make good offers but giving used keys and not replacing them is an SCAM with all the letters...
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If you do the paypal chargeback be prepared to lose your humble account, better not leave any unused keys.
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(posting this as its own thing cause im egotistical enough to think my reply about the broader concept is important enough to be more visible, rather than nested as a reply)
PS: I've not even read the OP and make no comments with regard to this specific situation, but responding to this post alone....
adam1224: It's not exactly a complex case. You either read it or not, and either accept it or not. Regardless if you've read it, if you accepted it, it binds you. Simple as that.
This is simply not true.
TOS agreements are incredibly complex, as are the enforcement of their terms. Many times in the past (and I guarantee you more times to come) their stipulations have been struck down as inequitable, or even unlawful, by the courts.
Additionally, this viewpoint is extremely reductive and--in my opinion--unproductive, causing more harm than good by misleading people about their own rights and creating more leeway to widen already excessive terms.
They represent obvious one-sided contractual agreements that are made mandatory for conducting even the most ordinary course of business. They are often crafted with specific knowledge and intent that customers will not actually read the terms, and some exploit that in defiance of otherwise expected practices and common-law traditions favoring equity and reason.
Only due to changes in technology, these lopsided and excessive contracts are made possible in places where obviously the same agreement would be absurd and self-destructive to implement for in-person transaction.
People are quick to blame others by narrowing down their perspective to one simple matter. (Personally, I suspect it's some manifestation of the "just world fallacy".) In this case the validity of an agreement is treated as simple as "signed or not signed" though that's never been the case for even traditional contracts and there are many, many exceptions. The courts are, in fact, far more reasonable and look from the bigger picture and with regard to the public good.
I implore you to look at the notifications you've been getting from site after site, updating their "anything and everything" declarations of your privacy and digital rights. In the world you would have us believe in, these changes would not even exist as there should be zero protest from all those who obviously agreed to these terms and thus have no right to complain. It may serve some Inspector Javert perspective of "that which is written", but it is not a pursuit of "that which is good""
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TOS agreements are simple. A legit, lawful TOS agreement is another case. You're mixing up the difficulty is to accept an agreement and make up a perfecly lawful, acceptable, supporting and oh-so-fluffy TOS. That's not your job. As long as a court doesn't say that it's unlawful, it is still binding you. It's not your rights, or anyone's rights. Simply as long as LAW doesn't say that it shouldn't even exist, they are allowed to enforce it, and by using the service, you accept the TOS of it. You as a private person can do nothing, only through lawsuit, but that's not a private case from then on, but a civil case.
Really, get straight what you're after. TOS will exist until law goes after the non-legitime ones, and as you can't really stop them enforcing their rules on their turf and their platform, you'll only lose if you go into a "give us your kidney to use the site" type of TOS. It's like driving. Maybe you should go first according to the rules, but if you would die because the other driver is careless, maaaybe you shouldn't. Because you can flaunt that you were right, but you're still dead. Report TOS you find against the law, don't use it, but don't be a twat who still uses it then cries when they actually enforce what you accepted.
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...what? You aren't engaging with anything other than semantics. You propose it is actually "simple" except when it obviously is not, but that is no concern until it has already been decided?
You present a world where agreements are totally 'binding' (meaning what? according to whom? where/when do you think these things are determined, and how do you think these issues arise?) unless they aren't because they are obviously unlawful... while ignorantly speaking from some position as if what is unlawful is as simple as the kidney comparison.
Your whole perspective is privileged upon perfect hindsight without any regard for what may or may not be acceptable, and all else which has yet to be determined or even challenged. Try looking backwards again without hindsight... people who care about their facebook privacy are twats, until the law cares and finds those concerns valid, so, what--they're retroactively not crying twats now?
Your views serve no purpose other than to rationalize some just world hypothesis. Again, it is reductive and destructive. Please cease.
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OFC, but" reading or offering new users a TOS" can be very complex case.
"Reading [...] a TOS can be a very complex case. "
It wasn't me who started to be simple as a two by four ¯\_(ツ)_/¯
Do we want to discuss longer how hard it is to read something, or talk about an ideal world and shaking tiny fists towards corporations that somehow don't give a shit about laws around the world, just try to play around it - and until they won't get pointed out and sanctioned, they can just you know... "cease" the service for the user?
Justice, truth and all those in-a-perfect-world concepts are great, but if a service, site, software has a shit TOS that for example gets even your shoe size and stores the info about you from the point you clicking accept, maybe, MAYBE clicking accept and then crying about being unlawful is just asking to be fucked over. Look for an alternative and don't use the service if you can do that, unlike regional ISP-monopolies in the US.
I rather stay "backwards" by refusing to use something, than being a fool who potentially thwarts their close future, and they only hope that maybe some higher power will rule out the TOS that they shoudn't have accepted to begin with. Laws aren't one's daddies to protect them 24/7, whoever can is and will try to avoid them, as digital law enforcement is slow as shit. Having a fistful of caution and actual care on the individual's level would be more tuseful han just walking into the danger and then crying for help, after the loss already happened.
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You perceive simplicity where there was none. The difference is that your own reduction was flat wrong outside of the most barebones philosophic "yes, yes, we are all responsible for our own decisions, very insightful." Their point rings of greater truth and can be talked about for hours, which I elaborate in my initial post rebutting your dismissal of the complexities. You want to silence the whining, though at least it serves to (whether resulting in laws or not) help inform and push back against the rot from spreading further.
This latest post circles around as if your genuine message was about "people being responsible," yet only blame existed.. You weren't here advocating for responsibility awareness; or using this as an example to argue greater discipline when accepting terms; it wasn't an attempt at improving anything. These silly "can't count on no gubberment!" posts and all are fundamentally still about casting blame rather than concerning yourself with how to change things. Your role here is ultimately whining about the whining in order to rectify that it exists but how everything can still be a-okay with you. If the individuals are always to blame, then nothing is to be talked about, nothing is to be done, and its all good man... though deep down you too still recognize that's simply not true.
Even you allude to the complexities of a TOS when talking about the regional monopolies which prove the mythic free-market "well just go with someone else duh!" is an illusion at times. And yet, why is the internet not a choice? Of course it is, and the more hardline take on your own train-of-thought would obviously go further saying "don't like the terms? well don't use it, idiot. the internet isn't a right!" It's an easy position to take. It's not a very nuanced or intelligent one. It, like your own position, only serves to help rationalize the world for being the way it is; it does not concern itself with making a better world.
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So much drama over 1 shitty key.
I am right! No they are right! Consumer rights and law advice..ahhhhhhhgg... Count to 10.. exhale... move on.
Holy hells you people 😨
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Hahahaaaa... Perfect! 🤣 Damn I really really needed that. 💙
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Thanks for sharing. Why do they even have a 'gift link' option if they aren't going to support it?
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To answer your question HB does support gift links. When someone purchases a game and generates a giftlink and gives it to a friend support doesn't assist the purchaser anymore with that particular game. The person who uses the giftlink and generates the key would need to contact support if there was an issue with the key.
The issue is that HB looks at SG as you are putting your purchase on a raffle or giving it to earn something, points on the site. Which can be considered a trade off, which is against their Terms Of Service. A big issue is there's unfortunately a lot of false claims with "duplicate keys" when it comes to trading and selling on grey market sites.
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Cool, thank you for the in-depth answer, that helps explain it a lot!
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^ Daddy look! This one has brains.
How refreshing ... drewl 💙
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Well said and I agree with this. It's clear that raffling keys isn't same as gifting to a friend as humble allows key to be used.
And it doesn't help that this site is associated with trading and cheaters (who enter raffles to resell).
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- It says in ToS of Humble Bundle not to resell or trade the keys.
- Everyone knows that.
- They asked for a screenshot from a person who was receiving it, not an explanation of where it was going. You just played yourself by giving too much info than was necessary.
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Just open the key and save it in a .txt file or something. Problem solved. -.-
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you have 2 solution.
You ask for the winner of the giveaway a screenshot with the error message.....and give it to hb without explain on steamgift etc......
Or
you create a second account on steam to test the key, and send the screen (if they ask for the account, you can say it's your son (or something like that) account...
i think with this, you can have a chance to have a support of hb :)
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"I already have this game, this issue pops-up when i create giveaway on SteamGifts. This link belongs that giveaway https://www.steamgifts.com/giveaway/xjBKg/killing-floor"
Ouch. That was a terrible move.
You should have simply asked your GA winner to send you the screenshot they asked for ("Could you please show me a screenshot of the error message that you are seeing in Steam along with a screenshot of your Steam library?"). Never mention anything that can be trade-related, not even a giveaway site. Just tell that you sent a gift to someone and it didn't work (which is effectively true, you're not even lying), don't tell them more than they need to know.
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Hello to all, i am very sorry about this problem. Let me tell you all story.
May you know me, may not. I made some giveaways on last days. You can see on https://www.steamgifts.com/discussion/PSfYj/im-loving-giving-gifts-l3bonus-added and https://www.steamgifts.com/discussion/rn9fU/lots-of-trash Some keys comes Fanatical, some from Humble Bundle.
One of my key has problem, in this giveaway https://www.steamgifts.com/giveaway/xjBKg/killing-floor
Ps: All keys revealed when creating ga's.
Key says "Used before". And of course i send a ticket HB and here is the messages. If someone wants i can forward original mails, all words following are untouched even a point.
Please write something to me. Am i wrong ?
EDIT 2: I LOVE HUMBLE BUNDLE. They were did something good for me. One time i was scammed for game NBA 2K17, THEY GAVED ANOTHER KEY, I said wow it was worthy game. One time they refunded wrong purchase. IDK Why they answer me like that. Supports changed ?
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