Allow the giveaway creator one week to send the gift. Please be patient and do not contact them during this time. If the gift is not received after one week, you may contact the giveaway creator on Steam to follow-up.
Winners should correctly mark their gift as received or not received within one week of the giveaway closing. This feedback should be kept up-to-date if the status of the gift changes.

Looking at these two things together, you are definitely NOT supposed to contact the creator for a week, and you definitely ARE supposed to mark it not received before a week has passed. That seems really backwards to me, though. I've seen quite a few users angry that they were never contacted before their giveaways were marked as non-received, and I'd certainly want to be contacted first as well. But according to these two guidelines, you're actually supposed to mark it first and contact them later.

So, there's a poll there. I forgot to put potato on, though, sorry.

7 years ago

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Which guideline is right?

View Results
The first one - You should wait longer than a week to mark it not received
The second one - You can contact them sooner than a week
Both - Mark it not received, then try to contact them

you definitely ARE supposed to mark it not received before a week has passed

You can't mark it as received/not received until one week has pased.
The creator has to contact the winner during that week
EDIT: You can't mark it as received/ not received until one week has pased.

7 years ago*
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Yeah, this is more about the case where you are the winner. Say the creator sends an email that you never get and doesn't make any other attempt to contact you. So you go an entire week without hearing a word from them.

7 years ago
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Then contact the creator. You don't have to mark it as received/not received after a week has passed. Also, you can change it at any moment. Just NEVER mark it as received if you haven't redeemed the key yet

7 years ago
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Guideline #2 there says the exact opposite of what you just said, though. "Winners should correctly mark their gift as received or not received within one week of the giveaway closing." It doesn't say anything about waiting longer than a week. It specifically tells you to do it BEFORE a week. The one week point is the deadline.

7 years ago
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Please be patient and do not contact them during this time.

This is there as a means of stopping peeps from contacting the creator as soon as the gib ends and demanding their free game. Even though you are given the option to mark not received after the week has passed, you can opt to not click on it (thus ignoring the win for the time being) and contact the creator first to see if there is an issue (maybe he needs more time, etc.).

7 years ago
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That's not what the second guideline there says, though. It says you should mark it "within one week." In other words, it says you should mark it during the time you're not supposed to contact the creator.

I understand the intent of the two rules, but the literal wording makes it pretty clear that your first attempt at contact with the giveaway creator should be a big red not received feedback.

7 years ago
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within one week of the giveaway closing

7 years ago
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Yeah, the giveaway is "closed" as soon as the site picks a winner.

7 years ago
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Ok I'm not native English, I left. The rules mean what dingbat said. You can't mark it as not received until 7 days have passed, you have won 78 giveaways, you know that. If you want the faq to be changed, send a ticket. I'm not qualified to discuss English semantics.

7 years ago
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You are merely arguing semantics at this point. While you are given the option to mark not received after a week has passed, would it not work in your best interest to contact the creator beforehand?

Allow the giveaway creator one week to send the gift. Please be patient and do not contact them during this time. If the gift is not received after one week, you may contact the giveaway creator on Steam to follow-up.

In essence: Wait a week, if nothing happens speak with the creator.

Winners should correctly mark their gift as received or not received within one week of the giveaway closing. This feedback should be kept up-to-date if the status of the gift changes.

This portion merely details that feedback should reflect the current situation. By leaving it idle beyond the week mark, you are essentially placing the gib in 'pending until further notice'. While you are given the option to mark as 'not received' after a week has lapsed since the end of the giveaway, it does not mean you should due so immediately afterwards since the site encourages you to get in contact with the creation beforehand.

Marking Not Received should be perceived as a last resort. When all other avenues of contact has failed or the creator has given the impression that they are not interested in fulfilling their promise. Furthermore, I should point out that the two rules do not contradict each other since you are unable to mark as not received until after a week has passed and not beforehand. Thus, the generally accepted consensus of wait a week, speak with creator, mark not received if all else fails still stands.

7 years ago
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This is true in some situations also; I won a giveaway for DOOM and the creator let me know that he will send the gift closer to release date. Even though I haven't received the game, I haven't marked as not received, because I know the creator knows about it.

7 years ago
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the instructions need to be amended Winners should correctly mark their gift as received or not received within one week of the giveaway closing. should read Winners should correctly mark their gift as received within one week of the giveaway closing, or not received no sooner than one week of the giveaway closing

7 years ago
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You should wait a week, mark as not received, and then contact them. Some people get upset if you contact them early, because they have other things to worry about, and while most people are prompt, patience is not terrible. Basically, wait a week, then contact and mark as not received. Perhaps give them a day to respond before marking not received, but you're within your right to do it if they don't send the gift in a week. If people are upset that you contacted them after they didn't send the gift, or that you didn't contact them earlier, it's their fault for not doing their part of the system.
Or, to say it simply:
One week passes > mark as not received.
One week passes > contact creator.
Less than one week has passed > do nothing..

7 years ago
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people voting for 'second one' and 'both'... *facepalm*

7 years ago
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I don't understand, your question seems to be serious, yet you apologize for forgetting to add "potato" to the poll...

7 years ago
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I wanted legit answers, so I left potato off on purpose. But people always bring it up, so I figured I'd toss in a joke about it to appease them.

7 years ago
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Ok, it makes sense now :)

7 years ago
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Wait a week, try to contact them, then mark it "not received" if they don't deliver the gift.

7 years ago
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I don't really get why anyone would get mad that their GA was marked as not received before being contacted. THAT is what seems backwards to me. If you didn't contact the winner the entire week to tell them that you have some kind of an issue which is delaying the delivery of the game then of COURSE they're going to mark as not received. Especially with the whole taboo around asking the GA creator to deliver the game. If you are not communicative then why do you expect the other person to be? (using "you" as a general term, not you OP).

The way I see it, it's up to you. The "mark as not received" option is literally "mark as not received after 7 days". If that is what happened, then that's what you can mark it as. You can choose to then talk to the GA creator from that point if you so wish and if they DO deliver the game then you can change it at any time.

Alternatively, you can choose to leave it as "awaiting feedback" after those 7 days if you so wish and talk to the creator. Either way, it ends up being the same thing. You're going to either mark it as received or not received after you've been either granted or denied the game.

7 years ago
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How could i contact the gifter ? Where can i find hes email adress on SG ?

7 years ago
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You can't find email, you can only add gifter as friend on Steam or leave him a comment on that giveaway.

If there's no answer to those two ways, you click not-received and go your way.

Also, you'll get more answers if you don't post a question in a thread that's dead for 8 months...

7 years ago*
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Leave a comment on the giveaway page. You can access the page through the Giveaways Won trophy icon at the top of this page. This will cause your comment to show up under their Messages icon. It's not private, but it's unlikely anyone else will look at the page for a giveaway they didn't win (except in cases of a re-roll).

When you leave a comment, make sure it's a new comment or a reply to a comment from the gifter. If you leave a comment as a reply to a different user (or yourself), the gifter won't receive it as a message.

7 years ago
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I tend to send the Steam key about 1-2 days after my GA ends.

However, I'd really appreciate the winner to contact me first if they got an invalid Steam key before marking it "Not Received" silently after a week.

7 years ago
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