Hi, I'm waiting since more than 3 days for an answer from support asking for a reroll. How much are you waiting these last days? Thanks!

Please, vote in the poll only if you asked for a reroll in the past 7-10 days

EDIT: in my particular case, the delay was caused because of the 7 day activation rule, thanks to Tempete for the clarification.

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7 years ago*

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You waited...

View Results
More than 3 days
Less than 3 days

Alot longer then few months ago

7 years ago
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Yes, my previous rerolls were approved in 24 hours max. but I suppose there are too many Clickteam Fusion 2.5 giveaways to reroll and many regifting.

Thanks.

7 years ago
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an actual reroll or a removal of entry?
removal of entry or reduction in copies of the game does take months (3-5 avg.)
but actual reroll shouldnt be longer then a week.

nevermind, i see what you mean now.. the process is longer then it was a few months ago.. i misread that.

7 years ago*
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depends when you ask.. its both of those though, ive had them take 4-6days, or 4-6mins.. latest i think was 1day (around 2days ago).

7 years ago
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2 days ago? Then you were lucky, there were too many Clickteam Fusion 2.5 giveaways since last week.

7 years ago
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sry it was 4days ago requested and 3days ago resolved actually.

7 years ago
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Then you were lucky too, because the avalanche of Clickteam Fusion 2.5 giveaways was earlier.

7 years ago
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usually have to wait 1-2 days,but in rare cases, it probably will have to wait longer

7 years ago
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1-3 hours.

7 years ago
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"these days" means "lately"...

7 years ago
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You don't say? Yes, I can read, thanks for your concern. I made 3 reroll tickets today.

7 years ago
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wtf? I have one since 2 days ago and another one as of today as well...

7 years ago
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2 of them took 1 hour, 1 of them took 3 hours.

7 years ago
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I thought they are queued from old to new, not that they pick them randomly

7 years ago
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I don't know, Baffi, sorry. :/ I only wanted to help by answering.

7 years ago
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well I don't attack you:D I'm just wondering

7 years ago
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Maybe they like me because I rarely make support tickets? xD My previous ticket was 5 months ago. Hehe, they probably share their work somehow and I was in the lucky bunch of the support tickets.

7 years ago
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well, theLuckyShamrock has to be lucky I guess:D maybe it also depends on the category of a reroll

7 years ago
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True, that's what I was thinking. It probably depends on the category and they're probably sharing their work by categories. And yes, I'm always lucky. I pity all my unlucky fellas. >:( xD

7 years ago
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Did you see those stats? Do you have support members in your friend list, subscribed to SG Premium or what?

7 years ago
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Yes, I pay them 100 euros per month.

7 years ago
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:P

Now seriously, lucky you, I now understand your nickname. As Baffi said, I thought they were queued from old to new, if they are randomly answering the tickets it is simply unfair.

7 years ago
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They're probably sharing their work by categories and I got the fast mod. Or they just like me because I rarely make support tickets. :P

7 years ago
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I rarely make support tickets.

You should try it harder, this site is literally full of rule breakers, is wonderful to see those beautiful permabans in their profiles :)

7 years ago
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Well, I don't really care, but, to be honest, when I saw the profile of one of the winners, I got really frustrated. xD Then I saw the profile of the other winner too, even worse. xD So, I said to myself "What the heck, not even 1 shitty guy, but 2?", so I rerolled. :P I paid with the last euro of my paypal account in order to buy those games, so I didn't want them to end up at people that broke so many rules. xD

7 years ago
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Only two in the past week: one took 9 hours, the other took 24 hours.

7 years ago
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It's two days for me so far. As long as it's solved within the seven days requirement I don't mind. Though I am wondering what happens if it should take longer than seven days. Is the winner entitled to the gift or is it the same as before? What if the winner marks as not received and afterwards your reroll gets denied? I guess I will see what happens.

7 years ago
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7 years ago
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I was aware that I will have to give the gift to the winner in case my reroll request should get denied but I can see why you thought I wasn't. I was thinking about what happens if the winner marks at not received, the request gets denied, I offer the gift to the winner and the winner declines, refuses to mark received etc. I see now that it is unnecessary to think about it because it will be dealed with as it always is. Winner declines? Reroll. Refuses to mark received after receiving? Suspension. Et cetera.

Thank you for taking the time to answer nonetheless. I have you on my whitelist but to be honest I can't remember who you are. After looking at your profile I am wondering if you happen to have written any userscripts? That would be a valid reason for me. I won't remove you anyway as I am relatively careful with my whitelisting and you probably deserve it. I hope you have a nice day/evening. :)

7 years ago
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7 years ago
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No need to apologise, you didn't do anything wrong. I am glad to have such helpful humans cats around here.

Hm, looks like you really earned that blue heart. xD Carry on then, nothing to see here. And thanks for everything all the fish. :)

7 years ago
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7 years ago
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Try visiting the next bookstore. ;)
PS: Don't you want to open all those booster packs? :O

7 years ago*
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7 years ago
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"So Long, and Thanks for All the Fish is the fourth book of the Hitchhiker's Guide to the Galaxy 'cycle' written by Douglas Adams. Its title is the message left by the dolphins when they departed Planet Earth just before it was demolished to make way for a hyperspace bypass, as described in The Hitchhiker's Guide to the Galaxy. The phrase has since been adopted by some science fiction fans as a humorous way to say "goodbye" and a song of the same name was featured in the 2005 film adaptation of The Hitchhiker's Guide to the Galaxy."

I guess it's a matter of time-money-ratio. I have more time than money so I try to sell some cards every now and then. ^^" Over the last three years I have made 220€ this way. That may not seem much to someone with a 2000$ salary (just as an example) but I was able to buy quite some games and many of my giveaways were also financed this way. :)

7 years ago
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7 years ago
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Nah, it was an interesting read. :) Your comment, not the book. I haven't read that yet. I am more of a fantasy reader too, plus some thrillers. My first reaction to your text was to give you some cards so you can make profit for free (that's why I opened your inventory in the first place) but of course that makes no sense since they would just rot there. x) I get why you don't have time for selling cards, you seem to be super busy and to be honest your life sounds exciting. :) We do share some interests like math, programming, music, guitar but I have the feeling you are intersted in much more in depth information about these topics.

7 years ago
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7 years ago
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no GAs, no wait time :3

7 years ago
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I decided to not use SG Tools (I remember your opinion) this time but there are too many rule breakers, it is a hard decision.

If we don't use SG Tools we will overload support even more. We must choose between refs or too much work for very few support members...

7 years ago
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if you don't report, who's gonna suspend rule-breakers or eventually ban them?

evading responsibility makes sg a worse place for everyone. :\

7 years ago
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My oldest report: May 5, 2015 (unresolved)

As I said, there are very few support members, did you see those stats? 30,353 user reports...

It's not about evading responsibility, it's simply a problem of way too many rule breakers. I always try to report and I won a few permabans for them, I'm proud of myself :P

7 years ago
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user reports take too long, right now rerolls are the best way to report people. they get punished instantly in case they weren't caught before. :3

7 years ago
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Yes but I don't enjoy temporary suspensions as much as permabans :(

I usually report hardcore rule-breakers, like 10 or more non-activated wins, systematic regifting, multi-accounts, misuse of giveaway feedback (one of my still unresolved reports is a member creating fake AAA giveaways and blackmailing members to mark them as received).

7 years ago
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The amount of giveaways increases when new bundles come out or when new exploitable games or apps pop up. This naturally leads to the increase in the amount of rerolls to process. We should be able to catch up pretty soon.

7 years ago
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Thanks for your answer, but why are you randomly resolving the tickets?

I thought they were queued from old to new.

7 years ago
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Personally, I work on them from old to new. But that's not the creation time, that's the time since the last bump. So if we request feedback from users, the ticket starts moving around in a queue.

7 years ago
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Are we allowed to bump the tickets?

7 years ago
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I don't think we can. Comments are deactivated and edits probably don't count. I assume if feedback is needed support works some magic to allow users to answer to it.

7 years ago
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Only user reports cannot be commented on - this goes both for users and support. So if you submit a user report, make sure you provide as much detail as possible, since we're unable to ask follow-up questions and will most likely simply close the ticket.

7 years ago
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Interesting, thanks! Tested and confirmed. Here, have some milk. :3

7 years ago
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You should probably not bump rerolls, as this will only delay the reply. You should bump general questions in Other if they take more than 3 days. If you have old user reports, you should check if they are still valid and close/re-submit them.

7 years ago
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Ok, I asked because you said:

But that's not the creation time, that's the time since the last bump.

And I saw I can bump rerolls, but I never did it.

7 years ago
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I don't know about other staff members, but I prioritize tickets without replies.

7 years ago
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October 2, no replies at all

:P

View attached image.
7 years ago
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I got to your ticket yesterday, but it can't be approved right now, since the winner has 7 days to activate the win before we suspend them, so it has to stay in the queue a bit longer

7 years ago
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Aha!

7 years ago
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Oh, you are right, I didn't consider that. It will be ready in ~2 hours, thanks for the advice!

7 years ago
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cg, hire more support TM

7 years ago
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^ this! :D

7 years ago
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I can't honestly recall if it was 3 days or 4 days, but it was the weekend, so there's that
I've got no complaints, support is doing a great job

7 years ago
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I agree, an excellent job if you ask me. Those stats are like a nightmare of tickets...

7 years ago
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7 years ago
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Mutual consent rerolls not being automated exists solely to kick efficiency in the dick. .

Winner: "Hey won this game earlier today, so I marked the box for instant reroll on my side"
Gifter: "Okay, I'm gonna mark my side too, except probably not say this in the future cause this system so damn efficient I don't even have to!"
instant reroll
New Winner: "Thanks for Bad Rats!"

Hurts no one, helps everyone. So why doesn't this exist? An interesting question indeed.... My theory, it would interfere with some psychology experiment on the support staff to see how long they'll needlessly hit a button every 108 minutes before resorting to a killing spreee

7 years ago
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hey i accidentally clicked this button that says something i don't understand...
reroll?
as in reroll to receive my gift?
ok!
...
omg now it says i didn't win the game, wth happened?

*sends 5045987564546 tickets*

7 years ago
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Hah, shit, if something can't be implemented with any flaws then nothing about this place should exist. All the potential consequences are so minuscule compared to the vast net benefit that it's like looking at trickles of piss in a whole ocean of improvement.

7 years ago
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You sound like a poet from the Reptilian New World Order :)

whitelisted

7 years ago
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That could be a good solution for multiple wins, but my particular case is a recent rule breaker (not activated win and regifting).

Everybody should check their winners, this script is great for this.

7 years ago
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Part of the real beauty is how the benefits ripple outward. Instant automation where both parties consent cuts down on the total tickets needing evaluation, so it frees up support to focus on more ambiguous tickets where their input really is needed. Faster results on normal rerolls, faster response on other tickets, and less work for support overalll.

7 years ago
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Reason is simple - abuse. Example:
I buy F4. One of friends makes private GA for F4, I and 4 other friends enter. Friends ask for auto-reroll until I win. I activate mine copy of F4. Friend gets free cv. Rinse&repeat, level 10 here we come...

7 years ago
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One automatic reroll per ga ? Rest would be given by hand.

7 years ago
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imo it's still prone to abuse (albeit to a much lesser extent), so it's better if it goes through support. Another thing, rerolls when user already owns a game/won it earlier are minority of all requests, most are for rulebreaking. Limited development resources should be directed at more pressing matters, not something with marginal gains

7 years ago
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For example just at the moment im writing this i have a request for a reroll for a reason you stated as minority one. And i'm already waiting for 2 days which isint cool at all.

Any system can be abused but current state isint really ideal as well.

7 years ago
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Would this system really be so hard to implement? There are already automated deletions, and a system of check/check with gifters and giftee anyway in regards to receiving the gift. Seems like one of the easiest changes you could make with the largest improvement.

7 years ago
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I could just copy paste my reply to Mully above--material facts are the same, flaws exist in everything, net benefit matters--but I'll use your scenario to elaborate anyway.

You're describing a variation of an existing problem. The system is already easily abused by a small group all buying the same bundle anyway, over time wins are evenly distrusted and it's still a zero-cost sitting out a few giveaways with nothing being exchanged. Even then, that possibility can still be minimized by deleting the giveaways or squeezing in a manual reroll or two anyway since thats no guarantee of anyone catching the big picture.

Obviously this wasn't your intent, but following the logic your argument doesn't conclude against automating rerolls, it actually ultimately leads to rationalizing the elimination of all groups instead--the actual medium of abuse. Not that I think either of us actually want that--in large for the same principal at work with automated rerolls, the existence of flaws in themselves don't rationalize tossing the baby out with the bathwater.

The difference between the abuse that is and the abuse that might be can basically just be summed up by saying the automation could speed up that process. But above Hugohu already offered one potential solution to that problem within a minute of your post, and there are dozens more that could be implemented. Potential for abuse isn't anywhere near an argument against doing it, at most it's really just argument for where the idea could be improved.

7 years ago*
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Still waiting for mine too, hopefully it will be answered before 7 days because one of the winners is already asking about it :s

7 years ago
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Waiting for a reroll as well.. 2nd day now.

7 years ago
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Few hours to 2+ days. Haven't reached 3 days yet.

7 years ago
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Last time was actually a few days ago. Had to wait for exactly one week.

7 years ago
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Yeah, had to reroll this week and it took about 3, 4 days for support to answer. I'm not complaining though, I'm just happy I can sort out my giveaways and not see the red notification up top.

7 years ago
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Well, revisiting this thread to change my vote, as I have a reroll ticket now over 144 hours old. We really need more support, I just don't know who'd be brave/insane/valiant enough to actually volunteer. :/

7 years ago
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I'm sorry. In any case, don't bump the ticket, I did that with my last request and it was a wrong move.

7 years ago
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I know, read that a while ago from support. It can wait, luckily.

7 years ago
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I cant recall names, but I can remember in "complain" threads about similair issues that people stated that they had no problem joining the team if it helped the site, I guess that they dont get past the qualification standard that CG has, or he just doesnt look I dont now what the reason is. And frankly I dont really care.

Not that I dont like the support to be able to react faster, but I can acknowledge that CG does alot for the site and spends a lot of time and money on it too our bennifit.

Not that I want to say that you people bad mouth Cg or something XD

7 years ago
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I think it's hard to vet people for support. They don't want people who will talk about what goes on behind the scenes/trade secrets/cg's torture chamber, and so inviting someone bad and then kicking them off might lead to bad feelings and breaking of confidentiality. Like I think mods aren't supposed to talk about why users were suspended, so a disgruntled ex-mod might stir up trouble by leaking suspension history of popular users.

7 years ago
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imo if it would be easier to vet for, maybe create a new lesser type of support that can't do anything at all support-wise besides re-rolling. probably wouldn't even need to be but a few ppl for that to ease the load up enough for all tickets to go just a little smoother and faster.

edit/update: though i would think actual support has to share notes in order to not accidentally suspend the same user over the same precise incident repeatably. idk about talking with each other about things necessarily, but a note of why a suspension was handed out i'd assume probably is a must.

7 years ago*
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The thing I still don't understand is why some reroll tickets get responded to more quickly than others, even when those tickets were created after. I've got several recent tickets that were handled in 1 day or so, but an older ticket that is on the 6th day and still not answered.

7 years ago
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i wonder this too, i created like 4 reroll tickets all at the same time, and a couple were handled same day, but now im on like 5th day waiting for the others.

not sure why . the guy regifted 20 of his wins you would think thats a case closed ticket that gets rerolled quick. but for some reason its taking days and days lol

my biggest worry is what happens if the reroll request goes for 7 days, and the people make as not received before the reroll goes through.

7 years ago
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i don't think all support members work their way from oldest to newest, but that's the more common approach. if i remb. reading support mention this correctly, it's not arranged that way by default for them. i think defaultly it's viewed by newest to oldest so some support members (or maybe even just occasionally) don't bother changing order or pages (or whatever they have to do) and just work from what they see right then and there.

7 years ago
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my biggest worry is what happens if the reroll request goes for 7 days, and the people make as not received before the reroll goes through.

Once the reroll goes through then the not received will disappear, since there will be a different winner.

7 years ago
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I've waited a reroll for more than 2 weeks.

7 years ago
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