Since yesterday new wave of phishing attack spreads through Steam chat.

Works similar to previous attacks:

  • friend sends you message with link and information about free game
  • link leads to fake Steam log in page
  • logging in compromises your account, so that you're unable to log into it again
  • now-zombie account sends the same message you get to all your Steam friends, fishing for more unwary users

Do not click on any links, that are sent with this message:

1 free game for new users!
take the game you want!
....://spindatgamex(dot)com / rolldatgamexx(dot)com / spindatgamexx(dot)com / takedatgamex(dot)com

Or this:

Hi, can you spin this roulette <LINKREMOVED-JUSTINCASE> ? If GTA V, PUBG or CSGO falls out, I can buy the key from you. Try it, it will take no more than 30 seconds. You go -> press the ROLL button, a free game falls out -> you take the key and write to me) Well, or you activate the game on your account)

1. Can SteamGifts support staff can help me to recover my Steam account?

First of all we're unable to help you, as we're not connected with Steam Support.

All we can do is suspend your SteamGifts account on your request, so it won't be possible to do any harm here - see keys from ended giveaways, change e-mail, spam discussions, make fake giveaways etc.
You can request to be suspended under 1st post of this PSA. We will suspend you for number of days listed in your request, or give permanent suspension, if you prefer. You can write unsuspend request when you recover ownership of your account, to use SG again before suspension runs out.

If you don't want to suspend your account and have active / not claimed giveaways:
It is not possible to see keys from active giveaways. But when giveaway ends keys are available on /created page. That's why you should click on Modify link next to the key, copy it to secure place (such as txt file) and exchange it with gibberish, or already used key. That way no one, except for you, will be able to see them.

2. What to do when I was phished?

  1. Write to Steam Support, explaining situation
  2. Attach proof of purchase(s) that are connected to your account:
    • keys activated on account from bundles
    • keys activated on account from retail shops
    • receipt of buying game on Steam with credit card
    • steam wallet codes
    • photograph of boxed game code activated on Steam
    • more information here
  3. Wait for reply, it should take 2 - 3 days to recover account, if you manage to provide all necessary information

3. How to avoid being phished in the future?

When link redirects you to "Log in with Steam" page (same is true for log in with Facebook, Twitter etc) never write your credentials there.

  1. Open log in site on your own, by writing known address or using google. In case of preventing Steam phishing:
    • steamcommunity.com
    • store.steampowered.com
  2. Log in using your credentials
  3. Go back to site which required you to log in and refresh
    • if you're logged in your Steam account, and see green button "Log in" you're free to access website.
    • if refreshing did not remove request to provide your credentials - it's phishing attempt.

4. Anything I can do to help my phished friend?

To avoid further spam of phishing messages you can block communication with friend. And unlock it, when friends regain access to account. That way you don't need to remove user from friends to stop seeing messages, and don't cut ties with them.

As pointed here it is possible to report compromised Steam accounts.

You can also report sites, which are used in phishing attempt here:
https://safebrowsing.google.com/safebrowsing/report_phish/?hl=en
https://app.webinspector.com/
https://submit.symantec.com/antifraud/phish.cgi
https://phishing.eset.com/report

Thanks for notice, Nask


1. Do not create new threads about this issue

We don't need to spread information and updates about this attack in multiple threads. It makes it hard to follow current state of situation.

That's why I will close all other threads about this matter. You can inform other users that you were attacked in this thread. No reason to create separate thread for every case.

Also please, don't create new threads in case of future attacks. Stick to posting all relevant information in thread created already by other user.

2. Do not accuse others of being "scammers", as they sent you link to phishing site.

They are victims of this situation, not attackers.
Do not write user reports on them

3. Do not create spam / mocking threads about this issue.


You can post any relevant information here, such as changes in phishing message, change of phishing site address, tips how to recover account, and discuss it in general. I will update this post in my free time. I do not like to cut ongoing discussions in other topics, but it is necessary to keep all information in one place.

Previous PSA posts about this attack:
https://www.steamgifts.com/discussion/HWhcX/psa-accounts-being-hackedphished-in-steam
https://www.steamgifts.com/discussion/TioOP/danger-careful-with-1-free-game-for-new-userstake-the-game-you-want-https-spindatgamexc-no
https://www.steamgifts.com/discussion/GCxxD/a-wave-of-steam-scams-beware-to-not-lose-your-account
https://www.steamgifts.com/discussion/xc8jE/i-fell-into-the-hack
https://www.steamgifts.com/discussion/cnNgf/definitely-not-clickbait-easy-steps-to-avoid-the-next-phishing-attempt-on-your-pc#oRnNU7W

1 week ago*

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Reply here (with number of days, or need for permanent suspension) if you request suspension. You can also write other ticket about this

1 week ago
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I'd like to request permament suspension. Better safe than sorry.

1 week ago
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Done.

1 week ago
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Edit: he actually lost his account lmao. Dang this really caught up, huh.

View attached image.
1 week ago
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The madlad actually did it!

1 week ago
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I was fooled like some newbie in internet. Just shame.
Suspend me till 16 February or so, if it's not problem. Hope that will be enough time for steam-support to return my profile, whole work-week.

1 week ago
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Done.

1 week ago
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Thanks for very fast suspending and unsuspending.

1 week ago
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Saw your message, but suspend me until the 16th of Feb just to be sure please. Hopefully I'll hear back from steam soon and also hope those stories about super long wait times for support are no longer a thing.

1 week ago
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Done.

1 week ago
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I don't have any active/unclaimed giveaways atm. Would you still recommend a suspension anyway? Or is it unnecessary?

1 week ago
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No need, if you don't worry someone could tamper with account in "troll" way.

As suspended user you can access:

  • your suspension page
  • support section
  • FAQ
  • guidelines
  • settings

If you don't want suspension, just make sure that your contact e-mail is not changed when you recover your account. To make sure scammer did not change it, to get key / giftlinks from creators.

1 week ago
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Haven't thought about what Quisty wrote earlier but it looks like something possible. If scammers know about sg that is.
I would ask for suspension just to be safe :/
EDIT: If I were you xD

1 week ago*
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You did not specify time frame, I will set it till 16th.

Write other ticket, if you'd need more time, or unsuspend ticket, if you'd recover your account earlier.

1 week ago
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Thanks xD I should work on my English skills in the future xD

View attached image.
1 week ago
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THANK YOU for taking the time to clean up the forums and get all relevant information in one place.
This is much easier to follow than the dozen other threads.

1 week ago
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Thank you for posting more info on what to do about this and how to avoid it, etc. I was in a hurry to get this out so it wouldn't happen to anyone else so it was a little sloppy.

1 week ago
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Your post, and those of others, were helpful in their own ways.

1 week ago
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Thanks Khalaq. Glad I was able to help.

1 week ago
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There is one more problem: they could get the email addresses of every winner. For me that's no problem, as I have an own email address for SG but others may not.

Maybe you could talk with cg about the possibility to disable the display of the email as soon as the user has marked the key as received? I don't see any reason to show it after that. :)

1 week ago
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One way to avoid that is to have your account temporarily suspended. Such information is not available to a suspended user.

1 week ago
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Yes I know that's what this discussion is about ;)

But I meant that it could be done generally for all users as I don't see any reason why someone should see the email after the giveaway process is completed. It's basically one if condition around the display so no big thing. :)

1 week ago
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I think I understand your point, but having that email address allows unforeseen problems to be addressed by contacting the winner directly. Setting an arbitrary "cut off" period does not seem worth the trouble to me.

I'm not sure I wrote that in the best way, but I hope you understand what I was trying to express.

1 week ago
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I have seen many of these lately. Thankfully I stopped at the rright time after clicking the link so I didn't enter any information

1 week ago
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I usually enter any links I find sketchy in a incognito tab, and search if it's safe first.

1 week ago
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Thanks.

1 week ago
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Yep, I got tagged by this -- so did GediKnight, so don't click any links from us.

BTW...you don't have to remove people from friends list to quiet things down...just block communication from those people for now, and unblock when this whole mess is fixed.


My SG account appears to be unaffected right now. I will alert support immediately if I see any weird activity. In the meantime, this is one of the only places I have to communicate with Steam friends, so I prefer to leave things active until there is an issue. I'll stay very focused to insure I catch things right away if something goes sideways.

1 week ago*
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I just made myself invisible for the night so I wouldn't get the notification ring on my computer.

1 week ago
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Cool...you can feel free to block me for the time being, too. I plan to post in here when this gets resolved.

So far, my support request I filed 18 hours ago has not been responded to in any way. Jesus, Steam needs a real support line.

1 week ago
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Yes, with the amount of money people spent into their Steam account, you think they would have staff to take care of those issues quickly.
Sorry you got caught into this whole mess, I have 3 friends that have been messaging me all day. It seems Steam will have a lot of ticket to take care of, it has been spreading fast:(

1 week ago
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Yeah, a support line would have saved them so much time and energy. But they like to run with minimum expenses...it's just a really short-sighted business strategy. But then, that's GabeN and his love for anything free/cheap.

1 week ago
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And yet, they take 20% of the total purchase from devs, how shameful! Edit, just looked that up to verify, make that 30%!

1 week ago
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Yep, and somehow they can't afford a basic level of support.

1 week ago
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I don't think you are on mine.yet. Add me when you get your account back if you like. They may have so many reports to go through. I know one that is still waiting as well.

1 week ago
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πŸ‘πŸ» πŸ€“πŸ˜€

1 week ago
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Understood. That is one of the reasons why Support Staff decided to make suspension an option for those who wanted it.

1 week ago
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1 week ago
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Yeah, I would block me on Steam until this gets fixed. Damned Russian hackers.

1 week ago
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I tried to reason with it first but it didn't work πŸ™„, don't know why but I've received a lot more messages from yours than from all other stolen accounts. Hope you get help from support soon.

View attached image.
1 week ago
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All done...account is reset and I've regained control. I'm signing up again for Steamguard, etc...have to do all of that stuff over :(

1 week ago
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I'm glad you got it back finally, and also happy you didn't get a VAC ban, some people did this time, I read somewhere they were trying new PUBG cheats with stolen accounts. At least the worst part is over, welcome back!

1 week ago
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Yeah, I don't play PUBG, and it's probably been 3-4 years since last time I played TF2...and I don't cheat. :) I'd rather lose than cheat. πŸ‘πŸ»

Oh wait, you're saying that the hackers were using the accounts they stole for PUBG...lol...so funny that out of my 4K+ games, I don't have PUBG. Joke's on you, hackers! πŸ˜‚πŸ˜‚πŸ˜‚πŸ˜‚πŸ–•πŸ»πŸ€£πŸ€£πŸ€£πŸ€£

1 week ago
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I don't think PUBG has VAC, does it now? Stopped playing that pos game awhile ago tho so idk.

1 week ago
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yay! I'm glad you got your account back!

1 week ago
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Me too...still embarrassed that I didn't pick up on it being a phishing attack/hack, as much as I lecture everyone else. But it was from Gedi, who is a freaking rock star and trusted source.

Here's where this gets funny...I was IMing with him and basically asked how he fell for it in the first place. He said he was drunk. And you know what? When I clicked on his link in the IM, I wasn't drunk but I was on beer #2 (and I don't drink that sissy, bubbly, massed-produced crap). So we both had alcohol-induced bad judgement that caused this. 😬🀣🀣🀣

Life lessons, people, life lessons. πŸ˜‰

1 week ago
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Hey, we got it from the same source, we're twins now :D

1 week ago
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That's like getting herpes from the same person. 😬😱 🀣🀣🀣🀣

1 week ago
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yeah he told me that also. I already knew because right after I got one from another person, someone else sent me a message about it soon after telling me not to click on it. I was in a game ..I seen the warning first from my messages since I seen part of it from the notification. Kinda ignored the other without thinking about it and stuck to my game until the warning message.

1 week ago
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Thought someone was trying to give me a free game..I have enough that's why I ignored it at first. He told me in the message I should go on SG with it also and I thought "dang it, I am not good at this thread starting stuff" plus I haven't been on SG for days and thought it needs to be done so I sounded the warning here the best I could so no one else would have fallen for it.

1 week ago*
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That was a good call...you probably prevented a bunch of people on SG from getting the thing. It was pretty well concealed.

1 week ago
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I hope so. I checked for a thread for it but didn't see any at the time. I was a little surprised by that tbh. Suppose it was caught early.

1 week ago
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They did a study once, to check the valdity of the old adage that you shouldn't go into water after drinking beverages or you'd cramp.
They found that there was no correlation whatsoever between drinking beverages and cramping, but there were increased risks all around for going into water while intoxicated. ..because, well, duh.

Just think about it this way, grez. At least you didn't go into the water with your computer.
...pretty sure I'm tying that analogy in correctly..
:sips a beer:

1 week ago*
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Speaking of which...yep, time for a beer. ( Ν‘Β° ΝœΚ– Ν‘Β°)

1 week ago
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thank you very much, MS.
you're precious

1 week ago
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I get those messages from 2 friends.... :(

1 week ago
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time to hide threads and block people πŸ™‹

thanks for this thread, better to have everything in the same place instead of people shouting all over sg.

1 week ago
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Hallelujah

1 week ago
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For those who don't know...my account was hacked last night and I just wanted to post it on here and hope I get it recovered soon. Anyone on my friend’s list receiving messages from me it is NOT me. Please disregard the messages from me until I have recovered my account. Please let anyone else know that has read this message and knows anyone on my friend’s list. Spread the word thanks.

1 week ago
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Did you have the authenticator thing on your phone?

1 week ago
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Link leads to fake steam site where you have to log in and enter steamguard code. If you do that - they are logged in and can remove your steamguard, change password and e-mail in couple of seconds :)
These bots are really effective.

1 week ago
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I wonder why people use "hacked account". Hacked is when they gain access without your action - especially you're not involved in the attack. When you give them your password and username - it's hijack/scam etc. - the best word is "phishing".
Phishing the aim is to gain access to confidential user data.

1 week ago
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While Phishing may be better off being top-categorized as an alternative form of security exploitation, it does seem to usually fall under the social engineering subset of hacking methods. Given that "security exploitation" doesn't naturally roll off the tongue the way Hacking does, it's also natural that such a term would be more favorable, even if wasn't considered an appropriate association.

I can give you a reasonable accounting as to why broader misterminology occurs, but that'd make for a much lengthier post. Quick summary'd be: Humans can suck (in this case, due to being willing to spread misinformation to individuals new to concepts), societies don't typically value the importance of language highly, people can be naive in their acqusition of new information, people will typically will try to avoid conflict, and bad habits are hard to break.

1 week ago*
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I'm thinking it's people who don't have english as native language confusing "hijacked" and "hacked"

1 week ago
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Or people in a hurry to get something out like me and the word "hacked" was on the mind. But I will fix my errors when presented. I am not completely familiar with PC/Internet jargon. Still learning.

1 week ago
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Semantics. At the end of the day, they reach the same goal, so hijack, hacking, phishing, scripting, it's all the same, just different methods of acquiring something that doesn't belong to them. As a techie, I understand these differences, but to the majority of people, the word "hacking" as a blanket term is sufficient. We all understand what they mean. ;)

1 week ago
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Is it ok to post 4 links for reporting (google, eset, semantec) the website? I don't know if it still running. I haven't clicked.

1 week ago
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I am not sure I understand what is being asked, here. P

1 week ago
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He wants to provide links to sites where you can report the phishing sites.

1 week ago
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Yeah bro you can post those sites. Hopefully more people will report the phishing links.

1 week ago
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1 week ago
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This person is hjacjjed too an one hour ago https://www.steamgifts.com/user/winni70

He is from my FL on Steam and i'm start getting these spam messages from him aswell.

1 week ago
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View attached image.
1 week ago
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same

1 week ago
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:angery:

1 week ago
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Thank you for this common thread. Yes, it's better to have only one common thread

1 week ago
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No threads mocking people who got phished? How about threads mocking the unique snowflakes who mock the victims of this round?

And a serious question. If the attackers log in to steamgifts couldn't they use the visible won keys as proof of ownership, assuming there are wins on the compromised accounts? I never had to recover a Steam account, but I've read in many threads that showing some activated bundle keys would be enough for Steam support to give an account back.

1 week ago
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Interesting, since Valve tends to not accept digital keys as proof of ownership, at least according to their FAQ.

1 week ago
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That's why I asked. In that case, disregard what I just said, I must have misunderstood.

1 week ago
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Happy cake day~

1 week ago
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I think what they want is the redemption confirmation emails that you get for redeeming keys, so you would have to redeem the key to your account and generate an email for it. But, that said, I'm not entirely sure. If Steam works like some other online services do, they probably log changes to account information like email addresses, so they can probably revert using that information alone, but proof of ownership is always helpful from a verification standpoint and doesn't hurt to speed things up.

1 week ago
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They want proof of keys associated with the account. The keys you see on someone's account are keys activated on other accounts. If you mean won keys, Valve can also ask for screenshots or PayPal receipts to see the keys were bought by that person. They usually tend to, since they are not complete idiots, they know that key trading exists. After all, they are actively aware of grey market sites.

No, this system is not totally perfect, but uncharacteristically for Valve, it is thought over.

1 week ago
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How about threads mocking the unique snowflakes who mock the victims of this round?

The significant majority of the users in question are the exact same ones that spread hostility and prejudice in every single other thread that suffers from such. There's nothing surprising about their behavior, or the fact that their behavior was left unchecked.

That said, one'd assume it's more productive to attempt to change site policies than to aggress dedicated villains.

1 week ago
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I know, Sooth. I tend to block these kind of people on the Steam forums, just felt the need to take a jab at them with that question and that's more attention than they deserve.

1 week ago
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I wasn't arguing your sentiments, just clarifying that the issue wasn't specific to "this round", but is a persistent behavior of the users involved. Which is to say, as annoying as one may find their behaviors in this particular instance to be, the real issue is that the site has taught them that such behaviors are permissible. It's the same basis from which we're seeing such a notable rise in non-constructive thread necroing, and why other problematic behaviors continue to go unchecked.
(Which isn't to say that strict enforcement is necessary or even beneficial, but that there should be some guards against excessive expressions of such behaviors; In the case of necroing, that issue could be limited by threads automatically closing [as if the OP had done so themselves] after a certain timespan of inactivity.)

All I'm saying is, we should focus on the element that we have a chance to improve. The users in question are, even if not entirely beyond hope, certainly likely to be far more demanding in the necessary amount of effort required to affect a change. Well, in theory- cg does seem rather adamant about dodging those requests to do something about necroing. :P

1 week ago*
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You are my second favourite support member for a reason :)
This discussion should be pinned!

1 week ago
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I think 8 people on my friends list have sent me these messages today. This must be a really widespread and successful scam. I imagine Steam Support will take some time to get through all of these cases. I can't believe the links are still not blocked in steam chat.

edit: seems they are blocked as of just now

1 week ago*
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Got a lot of friends sending me those messages

1 week ago*
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Has anyone compromised already got his / her account back? Or atleast an email back from steam?

1 week ago
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Yes, I know of at least one person on my friends list who got their account back in a matter of hours.

1 week ago
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What region was he / she if you know? I heard there are some huge differences between NA / EUW / EUE in terms of response time

1 week ago
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Turkey, I think.

1 week ago
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I can also confirm that my first compromised friend got his acc back.

1 week ago
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What region was he / she if you know? I heard there are some huge differences between NA / EUW / EUE in terms of response time

1 week ago
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NA - USA

1 week ago
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Damn, I am EuE and I haven't got answer in 25 hours. I should probably count with 2-3 days just because of my location
Thank you for the answer tho :)

1 week ago
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Do not accuse others of being "scammers", as they sent you link to phishing site.
They are victims of this situation, not attackers.

they might be victimis
nobody knows

1 week ago
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Well, at least the first one (or first few) were not victims ... then it just went down like domino

1 week ago
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apparently this is not first or last attack, but it's good that SG take it's reasonable

1 week ago
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I know :D

But seeing how wide spread this attack it, it would not be reasonable to accuse random users of starting it.

1 week ago
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Entirely true.

..On the other hand, that avatar does kinda beg for accusations.

View attached image.
1 week ago
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New one being used: https://spindatgamexx(dot)com

Similar to the other one, but with 2 x's. Maybe not worth reporting.

1 week ago
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Thank you for mentioning it (and without creating a link, too).

1 week ago
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