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Important question

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jperry5529

Why hasn't anyone resolved my support tickets? It's been well long enough.

10 years ago

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14 Comments
EvilMoo

Because there aren't many support staff and there are a lot of support tickets.

10 years ago
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Deleted

This comment was deleted 5 years ago.

10 years ago
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Draconiano

Buy steamgift premium. ¯_(ツ)_/¯

10 years ago
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PlyrStar93

Buy SGPlatinum™ instead so you can have your tickets resolved automatically.

10 years ago
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talgaby

Oh, they are selling Platinum accounts again? I thought all were sold months ago.

10 years ago
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StopStalking

Buy SGX9000 (pronounced as SGX nine Thousand) and u can resolve your own tickets

10 years ago
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Deleted

This comment was deleted 4 years ago.

10 years ago
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FluffyKittenChan

Don't send tickets to support (ง°ل͜°)ง

10 years ago
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eeev

That is actually a very good question. I suppose the word "Steam" as in "Steamgifts" automatically implies a not ideal treatment of support tickets.
shrug
I guess we gotta live with what we have...

10 years ago
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Loupou22

which is lots of games on steamgifts - so yay for us :) - who needs support when you have giveaways and games and people to converse with :) - actually don't answer that, I don't want to cringe at the possible numbers - giggle

10 years ago
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TheLuckyShamrock

They usually ask for money in order to answer. You can buy the steamgifts season pass too. C'est la vie, I guess. :P

10 years ago
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MikuIT

Are those user report tickets? Because in that case:

  • number of user reports: 31621
  • number of staff members who can moderate them: 6
  • number of available staff members who can moderate them: 3

Knowing these numbers, is no mystery that such tickets are processed slowly.

10 years ago
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jperry5529

If those numbers are true then we need to push CG to do a better job of recruiting free labor. You can't have nearly a million unique users and 3 moderators. This is not a two bit sham operation this is a professional business!!!! We need and deserve better service!!!!!!

10 years ago
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bobofatt

It doesn't help when people submit useless tickets that clog up our queue, like reporting a moderator for no one responding to your ticket for 5 days.

10 years ago
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Closed 10 years ago by jperry5529.