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Duplicated Key

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Marsune

Hi! I have a problem and a question.
I won a game in a 2 winners giveaways. But the key I recieved says "Duplciated product code: the product code you've entered has already been activated by a different steam account".
Should I write to the giveaway creator? Should I wait the 7 days and then mark as NOT RECIEVED? I don't know what to do
Thank you so much for the help

1 year ago

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11 Comments
damianea103

Write to the GA creator, if he can't help you, you can mark the GA as not recieved.
And ofc, if the GA creator gives you another game in exchange, DO NOT mark the GA as recieved. This could get you suspended.

1 year ago
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Marsune

Thank you for the help and for the advice about NOT mark as recieved if he/she gave me another game exchange <3

1 year ago
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HAKIMODO

He can't give you another game. It must be that and only that game you won.

1 year ago
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eldar4k

Write to GA creator in comments.

1 year ago
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Marsune

Thank you so much for the help <3

1 year ago
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ashtwo

+1
The creator either comes up with another same key for the same win, or you both agree that its not fixable and the GA is to be deleted.
Its not do or die, unless you want to make it that.

Steamgifts is black and white on what you win and what you activate.

Im impressed you have made it over 10 years before you asked this question.

1 year ago*
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1stCheater

Or you can give to GA creator a permission to delete giveaway in case he doesn't have a key replacement

1 year ago
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Takamiya

Seen few try to cheat their way out with this, sadly. Nowhere does the rule say you give them permission to do this when enter giveaways. Just because they write in their description doesn't make it a rule.
You can if you want, but you are not in any way obligated to do so.

1 year ago*
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HAKIMODO

So just mark "Not Received" and you're done.

1 year ago
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tige321

Always always always make a go of communicating a problem, so they have an opportunity to straighten things out.

Like,if it's possible,and not region locked or something of the sort that can't be changed,I will replace the key and make things right.

I randomly had a giveaway change over to 'not received' after weeks and they never said anything and wouldn't respond to me when I reached out and I had to go through support to change it back, like I'd really just want to know that something is wrong to have the chance to do something about it.

I feel like open and timely communication between givers and winners is a must, it's incredibly frustrating when one side is MIA. x_X

1 year ago
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Ekaros

Write a comment in giveaway in question.
Wait for a response.
If no response, mark Not Received when able.
Move on.

1 year ago
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