Doubt it. What a customer service nightmare they'd have on their hands. They can afford to take the heat on this loss.
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In fact, they'd probably lose more money rectifying the situation than just leaving it be.
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lol, come on, this wasn't a mistake. This 25 minute "glitch" netted them probably 20 - 30% of all the profit they made on Sleeping Dogs over the whole sale period. I've seen threads of people picking up 10 - 20 copies of it for trading. This was done on purpose.
Me:
19:30 - ░▒ﮒϞιゥøы▒░: -66% now
19:31 - ░▒ﮒϞιゥøы▒░: fake "mistake"
19:32 - ░▒ﮒϞιゥøы▒░: if it really was a mistake, no way it would have stayed up this long
19:33 - ░▒ﮒϞιゥøы▒░: 30 minutes for them to change 2 numbers in their billing database?
19:33 - ░▒ﮒϞιゥøы▒░: when the "mistake" came up right on loading a new store page? as in - when valve workers are all also busy with the whole store and store front page?
...
And someone else's observation:
19:47 - Ceildric: Why was anyone even touching the Sleeping Dogs pricing?
19:48 - Ceildric: It has been on sale since yesterday.... 24 hours....
19:48 - Ceildric: No reason to touch it.
19:48 - Ceildric: An employee or had to have intentionally gone into the Sleeping Dogs file.
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That whole exchange is wrong on so many levels -.- The discount error is easily explained using math. The 66 percent off was simply accidentally applied twice somehow, most likely a mess up with SD being on sale both before the encore sale and being a part of the encore sale. Seeing as how I'm almost positive most of the pricing and discounts are automated, it's simple to see where a wire was crossed.
And I seriously doubt that all they'd have to do to fix it is change 1 number in their billing database. They'd probably have to go through several steps of first nullifying the original discount and then re adding the correct one. Whoever said those things is honestly kind of an idiot.
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The idiot is you, as 1) I said that first poster was me, and 2) I've worked in IT for several years, including DBA and middleware management. Explain to me in what kind of setup you'd have to first delete the old discount, then re-add a new one? Also, your math is wrong. 66% off of the original 33% of full price would make it cost 11% of full price, making it 89% off. Not 91%.
"Most of the pricing and discounts are automated"? So, there's never someone typing out values discounts should be at? Their databases somehow magically know what they want the discount to be at? Yeah, makes perfect sense. The discount % are most probably simple values in the DB. The normal full price is set in a separate record, then the math to be applied is handled by middleware, that spits it out when you load the store page and it queries their DB.
The whole store page and community works with XML and database queries; they aren't pre-made pages that load off some simple web server. SOA backplane.
Please, humour me, "that whole exchange is wrong on so many levels" - what levels then? Praytell? Can't believe some "mistakes" by your beloved company are intentional or something? Or what? Also, "seeing as how I'm almost positive most of the pricing and discounts are automated, it's simple to see where a wire was crossed" - please explain your wonderful theory here. What "wire" was "crossed"? And how do the discounts get applied then? Or do you somehow think the store page etc aren't generated on request but rather pre-made? Don't shy away from using technical terms.
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You've worked as a DBA? A database being accessed as often as the steam store is does not magically update in 2 secs. You seriously think they have one server running all this? lol, dude come on.
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... With as many requests to the server as are made, you indeed wouldn't run one database, rather several redundant server clusters with a central one, and have the redundant clusters set up in several views which update at set intervals and when forced. Obviously, one huge database wouldn't handle all this. Duh.
Also, I mentioned middleware. These aren't direct queries to databases, they're XML messages going through middleware (which itself is running on a bunch of big-ass clusters) running several small queries and delivering the end result through XML.
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I did say "SOA backplane" already..
Guess you're done.
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Steams states they never give refunds save for very rare exceptions (theft through their lacking instead of yours, like account info being leaked, for example). This works against you most of the time...but can work for you every so often.
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The only refund I've ever heard of happened with my dad who tried to gift a game to my brother so he didn't put his credit card into my brother's account, so he didn't realize he had to own the game first. So they game him a refund and he bought it on my brother's account.
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That is correct the special price lasted only 30 mins.
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Valve won't do it, Not to mention the fact that I've already traded one copy for Fallout: NV, considering other people may have done the same I don't think that it would be "easy" for them to do so.
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I was also initially afraid of something like that happening, but reading all of these comments has calmed me down. These people should know what they're talking about, most have been in Steam longer than me and have taken advantage of many pricing errors before :)
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Wtf? That makes literally no sense. Steam will pay them the regular price they accorded.
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This didn't cost the publisher one cent.
Valve buys X keys from the developer for Y amount of money and sells it for Z price.
The publisher has their money in some form before the retailer can sell the keys, so they are taking care of without a doubt.
The publisher often sets a minimum price that the retailers can sell it for, in order to protect other retailers.
For example, a developer might set the minimum price of their game at $35 retail so that (just an example) the bigger retailer (like Steam) can't sell it for below what a smaller retailer (like GMG) could afford to.
But that's not the issue here.
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I hadn't been paying attention, and thought the game was older, so 90% off? Sure, it's steam, about time they had some crazy deals this year. Yay! Wish I'd been able to grab more than just one for myself, though. :)
One advantage of valve screwing up - they can afford to eat it. If GamersGate had said oops, we screwed up, enjoy your cheap games, they'd probably be out of business.
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I got it while it was 91% off, and I'm afraid that it might get removed and I'll be provided with a refund.
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